Customer reviews from Samsung US
Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(932 Reviews)
Rating breakdown 932 reviews
5 Stars
694
4 Stars
160
3 Stars
35
2 Stars
15
1 Star
28
44%of customers recommend this product.
(
32 out of
73)
Customer Reviews for Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Customer Rating
1
Unit DOA - HUGE black vertical BAND
on September 11, 2021
Posted by: ProTech
from salinas Ca
my first outdoor tv. took top carton off, plugged it in.
tv still in carton. found a black band running down right side
tv still in carton. found a black band running down right side
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, September 13, 2021
ProTech,
I am very sorry to see that your TV exhibited damage upon opening and setup. Unfortunately, even if a TV is double-boxed and the packaging shows no evidence of harm, a TV can still be damaged during transit if proper care is not taken. For example, if the TV were sitting in an incorrect orientation -- laid on its side or tilted -- during transit, damage could have been done.
For physical damage which may have occurred during delivery, please know that you can initiate returns directly on the Samsung website under My Orders or by scrolling to the bottom of the Samsung home page and clicking on Order Support.
If you need further assistance for order related questions, please reach out to us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
I am very sorry to see that your TV exhibited damage upon opening and setup. Unfortunately, even if a TV is double-boxed and the packaging shows no evidence of harm, a TV can still be damaged during transit if proper care is not taken. For example, if the TV were sitting in an incorrect orientation -- laid on its side or tilted -- during transit, damage could have been done.
For physical damage which may have occurred during delivery, please know that you can initiate returns directly on the Samsung website under My Orders or by scrolling to the bottom of the Samsung home page and clicking on Order Support.
If you need further assistance for order related questions, please reach out to us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Best of all.
on September 11, 2021
Posted by: Kingblake
[This review was collected as part of a promotion.] Samsung has always been favorite. Great, huge screen is most powerful. Texas is bigger and better. Always cool to have best of in everything in life.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, September 13, 2021
Kingblake,
Thank you for your review of The Serif TV. If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Thank you for your review of The Serif TV. If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
This project has great reception
on September 10, 2021
Posted by: Smhoof38
[This review was collected as part of a promotion.] We use this TV for gaming and also for alot of movies n music videos streaming.
Written by a customer while visiting Samsung US
Customer Rating
5
Great features that interact with other devices
on September 10, 2021
Posted by: Ole83
[This review was collected as part of a promotion.] Great picture quality with the elegant picture frame look of the Serif.
Easy to share pics and music with the touch NFC feature.
Game mode really improves my gaming experience.
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome features
on September 10, 2021
Posted by: Anonymous
[This review was collected as part of a promotion.] I love music, but will only stream whatvis legal . Thanks again
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture quality
on September 9, 2021
Posted by: Shawn
[This review was collected as part of a promotion.] This TV is excellent great picture quality! I did however have an issue where the TV no longer connects via smartshare
Written by a customer while visiting Samsung US
Customer Rating
5
I love my samsung rv
on September 9, 2021
Posted by: Jayy
[This review was collected as part of a promotion.] It streams everything effortlessly .. my samsung TV can do everything so amazing..
Written by a customer while visiting Samsung US
Customer Rating
4
This tv is great
on September 9, 2021
Posted by: Feez
[This review was collected as part of a promotion.] I love the samsung Sero Tv because its very different. The fact that you can switch from portrait and landscape mode is very amazing. Gaming is very incredible on this Tv especially with game mode as it makes gaming very smooth and although its refresh rate is only 60hz, It feels like 120hz because its very smooth. The inbuilt netflix on the Tv is better than that of the streaming devices because in 4k its just superior. Also its very compact as i can decide to move it from my living room to my bed room without any major effort. Hopefully this Tv is not discontinued because what it need now are bigger sizes and better support for portrait mode apps which will make it more of a complete tv.
Written by a customer while visiting Samsung US