Customer reviews from Samsung US
Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(932 Reviews)
Rating breakdown 932 reviews
5 Stars
694
4 Stars
160
3 Stars
35
2 Stars
15
1 Star
28
44%of customers recommend this product.
(
32 out of
73)
Customer Reviews for Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Customer Rating
5
Sero must have
on October 1, 2021
Posted by: YvesDeLamort
[This review was collected as part of a promotion.] I love this TV set even though I do not have one right now. One of my friend has this TV and I just can't stop messing with it. For somebody that live on their cell phone this is the best companion to have. I watch a lot of movies on my phone through various app. And this work very well with them. I am planning on getting one of those this December. Just imagine everything you do on your phone oh, and being able to share it with people that come around very easily. I could share photos with everybody from vacation time. If you are saving information for work on your phone and make it very easy for you to show it to other people. Oh and for those who love playing games, your phone become there controller and you could plead directly on the TV. There are some apps that you cannot download to your TV but you could have it on your phone, having this TV you could use those apps on the regular TV screen. The fact that the scream will rotate he's one of the best feature in there. If you are just watching something on YouTube for example and then you switch to Tik Tok this cream will adjust itself to match what's on your screen best feature ever. And you do not take a lot of room.
Written by a customer while visiting Samsung US
Customer Rating
5
Best tv
on October 1, 2021
Posted by: tdt198820
[This review was collected as part of a promotion.] Bigger the better and when you get 75 inch how much bigger does it have
Written by a customer while visiting Samsung US
Customer Rating
4
Good television would recommend
on September 30, 2021
Posted by: Crooked1
[This review was collected as part of a promotion.] I llog in and watch my favorite movies and shows. It's easy to use
Written by a customer while visiting Samsung US
Customer Rating
1
Beautiful, but always broken
on September 29, 2021
Posted by: ElyG
absolutely do not buy this tv. it's beautiful. and when it works, it's a thing of beauty. but it rarely works, and samsung keeps pushing out updates to the software that breaks critical funcitonality.
e.g., right now, it can't play a slideshow. which is the whole reason you pay extra for this tv! and support is useless...all they do is tell you to factory reset, then sit with your broken tv for months and hope it gets fixed in the next update (and nothing else gets broken).
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, September 29, 2021
ElyG,
Thank you for choosing Samsung's Frame TV. I'm sorry to hear you are experiencing difficulties with the Art Mode Slide Show feature. Please be sure your firmware is up to date with version 1805.4 which includes various performance and usability updates. You can check this by going to: Settings > Support > Software Update.
If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
If you are still experiencing issues after performing any necessary firmware updates, please try the following steps:
- Reset your TV's Smart Hub. Navigate to Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub. Please keep in mind this will be sign out of your Samsung Account and all of your apps, not just the one you're having trouble with. Make sure you have the current login information for all of your accounts before you proceed.
- Refresh your TV using the SmartThings app. From the Devices tab, swipe down to refresh the device list.
- Delete and re-add your TV on the SmartThings app.
I hope these tips help! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for choosing Samsung's Frame TV. I'm sorry to hear you are experiencing difficulties with the Art Mode Slide Show feature. Please be sure your firmware is up to date with version 1805.4 which includes various performance and usability updates. You can check this by going to: Settings > Support > Software Update.
If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
If you are still experiencing issues after performing any necessary firmware updates, please try the following steps:
- Reset your TV's Smart Hub. Navigate to Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub. Please keep in mind this will be sign out of your Samsung Account and all of your apps, not just the one you're having trouble with. Make sure you have the current login information for all of your accounts before you proceed.
- Refresh your TV using the SmartThings app. From the Devices tab, swipe down to refresh the device list.
- Delete and re-add your TV on the SmartThings app.
I hope these tips help! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome Outdoor TV
on September 29, 2021
Posted by: xrawrbeccax
from Mint Hill
Gender:Female
[This review was collected as part of a promotion.] I am quite impressed with my Terrace 75" TV. The color is quite bright and perfect for outdoor use. The model I have is for partial sunlight and does well when not in full sunlight. It has a great picture! One thing that is challenging is the Samsung interface and the SmartThings app. It is very clunky and takes some time to respond, if it does respond. I received this product at a discount in exchange for my honest opinion.
Response from The InsidersBy Samsung Specialist, Samsung Brand Ambassador, September 29, 2021
xrawrbeccax,
Thank you for purchasing The Terrace TV and for your review. We appreciate your feedback regarding the issues you are experiencing with response time, as well as your SmartThings app. If your TV status is stuck in a particular state or does not respond to an action in your SmartThings app, you might want to try the following steps:
- Refresh the device using the SmartThings app. From the Devices tab, swipe down to refresh the device list.
- Delete and re-add the device on the SmartThings app.
You may also want to optimize the Smart TV performance and address your issue with response time with the self-diagnostic tool. This service checks memory and frees up unused cached memory and closes background apps. Go to Settings > Support > Device Care > Start Device Care
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
I hope these tips help! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung!
~ Samsung Specialist
Thank you for purchasing The Terrace TV and for your review. We appreciate your feedback regarding the issues you are experiencing with response time, as well as your SmartThings app. If your TV status is stuck in a particular state or does not respond to an action in your SmartThings app, you might want to try the following steps:
- Refresh the device using the SmartThings app. From the Devices tab, swipe down to refresh the device list.
- Delete and re-add the device on the SmartThings app.
You may also want to optimize the Smart TV performance and address your issue with response time with the self-diagnostic tool. This service checks memory and frees up unused cached memory and closes background apps. Go to Settings > Support > Device Care > Start Device Care
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
I hope these tips help! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung!
~ Samsung Specialist
Written by a customer while visiting The Insiders
Customer Rating
5
Football and Grilling!
on September 29, 2021
Posted by: ryankile
from Colorado Springs
Gender:Male
[This review was collected as part of a promotion.] I received this product at a discount in exchange for my honest opinion. The Samsung Terrace television and soundbar are welcome additions to my patio. I was skeptical that the TV could handle the elements and lighting outdoors, but I have quickly learned this thing is GREAT! The TV is built really well to handle the reflections of the outdoors with the design of the screen with the anti-glare and also providing a very bright picture. At this point we have mainly watched sports with the NFL and college football just starting up. I have not noticed any blur or jitters like some indoor televisions often experience. The picture quality is smooth and vibrant.
All in all, I would highly recommend the Samsung Terrace tv and soundbar to anyone looking to kick up their outdoor entertaining experience.
All in all, I would highly recommend the Samsung Terrace tv and soundbar to anyone looking to kick up their outdoor entertaining experience.
Written by a customer while visiting The Insiders
Customer Rating
5
The Powerhouse Televsion
on September 29, 2021
Posted by: Anonymous
from Colorado Springs
Gender:Female
[This review was collected as part of a promotion.] I received this product at a discount in exchange for my honest opinion. First, I was completely skeptical about a tv that’s made to handle the outdoor elements while providing a quality experience. After initial set up of a slightly heavier tv than an indoor tv, which is expected due to the build requirement to handle outdoor weather, it was quickly apparent that Samsung developed a quality product and removed any skepticism I had. After trying various tv feeds, the tv looked GREAT. I don’t have mine set up in direct sunlight but it’s not in complete shade either. The bright background was barely noticeable due to the brightness and clarity of the QLED and when I turned on a 4K feed, it wasn’t noticed at all. This tv will be the family favorite since it allows us to enjoy the outdoors while watching our favorite shows. Since the elements in Colorado can sometimes be more than average due to elevation, we do intend to purchase a tv cover to use while it’s not in use.
Written by a customer while visiting The Insiders
Customer Rating
5
My new tv I love it
on September 28, 2021
Posted by: Neio
[This review was collected as part of a promotion.] It has a really nice look and the picture is great I love it
Written by a customer while visiting Samsung US