Customer reviews from Samsung US
Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(932 Reviews)
Rating breakdown 932 reviews
5 Stars
694
4 Stars
160
3 Stars
35
2 Stars
15
1 Star
28
44%of customers recommend this product.
(
32 out of
73)
Customer Reviews for Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Customer Rating
5
Awesome tv
on October 18, 2021
Posted by: Anonymous
[This review was collected as part of a promotion.] Great TV go buy one lots of apps free stuff and connect with smart things if you don't have one go get one for the price best deal out there
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv I wasn't looking when I got it
on October 18, 2021
Posted by: Caseylee
[This review was collected as part of a promotion.] I have been dealing with family issues and staying at home. This made it a lot more fun and easier to be able to do so.
Written by a customer while visiting Samsung US
Customer Rating
1
Motion/Light Detector Broken On Arrival
on October 18, 2021
Posted by: CL77
from Nashville, TN
Expertise:Expert
The TV picture looks great. The art mode function looks great when it works (although I wish there was more customizable options for matting and framing your own pictures/art). The app to upload your own art is very clunky and freezes up. The remote for the TV is weird and non-intuitive. Agree with some other posters that the mounting bracket could be easier, but it's not too bad to install.
The main reason for my 1 star review is that the motion/light detector on the TV that is supposed to activate art mode when you walk into the room, was broken on arrival. This is one of the MAIN reasons why anybody would buy this TV.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, October 19, 2021
CL77,
Thank you for choosing The Frame TV and for sharing your experience with the motion sensor. Please ensure the motion sensor (located at the bottom of the TV) is not blocked, as this can prevent the sensor from working properly.
Some additional things to consider when using Motion Sensor:
1) If the surrounding area is too dark or bright, the motion sensor may not work normally.
2) The performance of the motion sensor may be affected by the installation environment (height, tilt, obstacles).
3) If the clothes you wear or your skin color is similar to the surrounding shading, the motion sensor may not work properly.
4) The TV responds to all visual changes around it (lights, displays, dogs, out-of-window changes, and other occurrences).
5) You can adjust the response level by adjusting the sensitivity of the motion detector. Go to: Home > Art > Settings > Motion Detector
If you are still experiencing issues with the motion sensor not working properly, please contact Samsung Customer Support and a representative will gladly assist you. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for choosing The Frame TV and for sharing your experience with the motion sensor. Please ensure the motion sensor (located at the bottom of the TV) is not blocked, as this can prevent the sensor from working properly.
Some additional things to consider when using Motion Sensor:
1) If the surrounding area is too dark or bright, the motion sensor may not work normally.
2) The performance of the motion sensor may be affected by the installation environment (height, tilt, obstacles).
3) If the clothes you wear or your skin color is similar to the surrounding shading, the motion sensor may not work properly.
4) The TV responds to all visual changes around it (lights, displays, dogs, out-of-window changes, and other occurrences).
5) You can adjust the response level by adjusting the sensitivity of the motion detector. Go to: Home > Art > Settings > Motion Detector
If you are still experiencing issues with the motion sensor not working properly, please contact Samsung Customer Support and a representative will gladly assist you. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great picture.
on October 18, 2021
Posted by: Raj1nCajun
[This review was collected as part of a promotion.] I use my tv. For streaming. Movies. And or gaming, love to watch comedies. Series etc.. love the new features.
Written by a customer while visiting Samsung US
Customer Rating
4
Good features, ready to navigate
on October 17, 2021
Posted by: Hiscrazy4ever
[This review was collected as part of a promotion.] Streaming movies, gaming and regular TV listening to music
Written by a customer while visiting Samsung US
Customer Rating
4
Wowee
on October 17, 2021
Posted by: Roaldgolf
[This review was collected as part of a promotion.] Absolutely outstanding for the price. Not sure what the other fools are talking about, incredible picture.
Written by a customer while visiting Samsung US
Customer Rating
5
TV as an Art piece !
on October 17, 2021
Posted by: Alejandro
[This review was collected as part of a promotion.] The best TV I had.
I will get another 75 inch for my living room
Written by a customer while visiting Samsung US
Customer Rating
3
Beautiful picture
on October 17, 2021
Posted by: NascarBilly
[This review was collected as part of a promotion.] It's a great way to watch the game on Sunday, the picture quality is fabulous and the speakers are very good also it almost makes it seem like you're at the game
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, October 18, 2021
NascarBilly,
I'm glad to hear you're enjoying the image and sound quality of The Serif TV. If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
I'm glad to hear you're enjoying the image and sound quality of The Serif TV. If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US