Customer reviews from Samsung US
Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(932 Reviews)
Rating breakdown 932 reviews
5 Stars
694
4 Stars
160
3 Stars
35
2 Stars
15
1 Star
28
44%of customers recommend this product.
(
32 out of
73)
Customer Reviews for Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Customer Rating
2
Great concept, deeply flawed execution
on November 21, 2021
Posted by: Mike
love the concept for the frame tv, and when it works, the art mode is incredible. it works maybe 50% of the time. the software is garbage unfortunately, samsung clearly hasn’t invested in that aspect of it. both my tv and the smart things app are updated, but the interface is really buggy, so hard to tell if it’s the tv’s os or the app. i’ll try calling customer support, but i’ve read other users’ questions and this is typical so likely not fixable. it’s a shame.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, November 22, 2021
Mike,
Thank you for your review of The Frame TV and for sharing your experience. To optimize the Smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Specialist
Thank you for your review of The Frame TV and for sharing your experience. To optimize the Smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Specialist
Written by a customer while visiting Samsung US
Posted by: Christie
from CA
finally a beautiful tv indide and out! such gorgeous design, away from non-descript black flat screens without character. it feels like a piece of art or furniture. also stunning graphics you can customize as screen saver, also designed by the bouroullec brothers. i always love their design! the set up eas very easy and we were surprised how many options and functions this tv includes.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Decent TV crippled by worthless remote
on November 12, 2021
Posted by: Johnson
from Columbia, SC
what could have been a good television is crippled by the horrible remote, which is further complicated by samsung's poorly conceived choice to us a rf remote instead of the common infrared which eliminates the opportunity to replace it with an aftermarket remote. the cursor jumps all over the place with a single push, continuously scrolling from left to right. it doesn't matter if you push the directional button once or hold it down. very disappointed with purchase. went from a sony to samsung and really wish that i hadn't.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, November 15, 2021
Johnson,
Thank you for sharing your review of The Frame TV. We value your feedback regarding the Solar Cell Remote and will share it with our teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific usage scenario, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for sharing your review of The Frame TV. We value your feedback regarding the Solar Cell Remote and will share it with our teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific usage scenario, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
It's All About the Art!
on November 10, 2021
Posted by: Wendell
from Charlotte, NC
recently we needed to rearrange our living area, and this meant put a tv in the living room. but we didn't want a black box over the fireplace when it's off. solution, "the frame". as a television, the pictures a nice quality - 4k. but aren't we asking because of the art mode. and here, i think it served it's purpose. we purchased the 2 year art store plan (cause - in this case, with the purchase - it came "free" with getting the tv) and mixed it in with our own photography and artwork. also, the filters are rather nice, taking pictures and giving a different look. no black box on the wall. it's all about the art!
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: FrameFan
[This review was collected as part of a promotion.] I recently bought a number of Samsung TVs for my new home including this 75" Frame TV. It's amazing and love how it looks like a picture frame and how you can add your own artwork. TV quality and resolution are great. I've been buying Samsung TVs for years and this was a great purchase. Definitely great value to go with the frame if you are considering getting a new TV.
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on October 18, 2021
Posted by: Djrolo
[This review was collected as part of a promotion.] I use it to watch movies and news and all good movies with Netflix and Hulu and Disney plus and hbo
Written by a customer while visiting Samsung US
Posted by: ZanicKlaus
[This review was collected as part of a promotion.] I was in speculation about purchasing the Samsung Sero Smart TV. Because the place I purchased it from only had one left and no display model to preview. Too the quality of Samsung products, I went ahead and purchased the last Sero TV they had. When I got it home tested it out and set it up with the smart features....I was so impressed with the quality. I couldn't help but call my family downstairs too watch one of the kids favorite movie's the New "Batman." All I can say is, it was "AN UNBELIEVABLE EXPERIENCE." That has brought our family closer together. Thanks Samsung keep up the innovation of your products and inwill continue to be a loyal customer. NICKLAUS Z.
Written by a customer while visiting Samsung US
Customer Rating
5
This product has amazing features
on October 18, 2021
Posted by: Dawn
[This review was collected as part of a promotion.] I purchased for streaming and family time. We love to watch movies together on Sunday nights
Written by a customer while visiting Samsung US