Customer reviews from Samsung US
Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(929 Reviews)
Rating breakdown 929 reviews
5 Stars
694
4 Stars
160
3 Stars
35
2 Stars
14
1 Star
26
46%of customers recommend this product.
(
32 out of
70)
Customer Reviews for Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Customer Rating
1
Motion/Light Detector Broken On Arrival
on October 18, 2021
Posted by: CL77
from Nashville, TN
Expertise:Expert
The TV picture looks great. The art mode function looks great when it works (although I wish there was more customizable options for matting and framing your own pictures/art). The app to upload your own art is very clunky and freezes up. The remote for the TV is weird and non-intuitive. Agree with some other posters that the mounting bracket could be easier, but it's not too bad to install.
The main reason for my 1 star review is that the motion/light detector on the TV that is supposed to activate art mode when you walk into the room, was broken on arrival. This is one of the MAIN reasons why anybody would buy this TV.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, October 19, 2021
CL77,
Thank you for choosing The Frame TV and for sharing your experience with the motion sensor. Please ensure the motion sensor (located at the bottom of the TV) is not blocked, as this can prevent the sensor from working properly.
Some additional things to consider when using Motion Sensor:
1) If the surrounding area is too dark or bright, the motion sensor may not work normally.
2) The performance of the motion sensor may be affected by the installation environment (height, tilt, obstacles).
3) If the clothes you wear or your skin color is similar to the surrounding shading, the motion sensor may not work properly.
4) The TV responds to all visual changes around it (lights, displays, dogs, out-of-window changes, and other occurrences).
5) You can adjust the response level by adjusting the sensitivity of the motion detector. Go to: Home > Art > Settings > Motion Detector
If you are still experiencing issues with the motion sensor not working properly, please contact Samsung Customer Support and a representative will gladly assist you. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for choosing The Frame TV and for sharing your experience with the motion sensor. Please ensure the motion sensor (located at the bottom of the TV) is not blocked, as this can prevent the sensor from working properly.
Some additional things to consider when using Motion Sensor:
1) If the surrounding area is too dark or bright, the motion sensor may not work normally.
2) The performance of the motion sensor may be affected by the installation environment (height, tilt, obstacles).
3) If the clothes you wear or your skin color is similar to the surrounding shading, the motion sensor may not work properly.
4) The TV responds to all visual changes around it (lights, displays, dogs, out-of-window changes, and other occurrences).
5) You can adjust the response level by adjusting the sensitivity of the motion detector. Go to: Home > Art > Settings > Motion Detector
If you are still experiencing issues with the motion sensor not working properly, please contact Samsung Customer Support and a representative will gladly assist you. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Posted by: Christie
from CA
finally a beautiful tv indide and out! such gorgeous design, away from non-descript black flat screens without character. it feels like a piece of art or furniture. also stunning graphics you can customize as screen saver, also designed by the bouroullec brothers. i always love their design! the set up eas very easy and we were surprised how many options and functions this tv includes.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
TV is great, apps need work
on January 11, 2022
Posted by: Marcus
my wife really wanted a tv we could try to blend in with our 100 year old home. we also looked at the comparable lg tv but settled on the 55” frame. i love the flush wall mount and was able to install it myself with no issues, you’ll just need one additional person to help you lift the tv up and hang it on the wall. the picture quality is excellent and we connected it to a sonos surround system and love the dolby atmos quality sound from the earc channel. our only gripe with it is that the smart tv features are sluggish and sometimes the apps simply do not work or will crash (paramount plus was a big issue). we ended up getting a roku ultra for 4k streaming and that solved our issue.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, January 11, 2022
Marcus,
Thank you for your review of The Frame TV and sharing your experience with delayed response time.
To optimize the Smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for your review of The Frame TV and sharing your experience with delayed response time.
To optimize the Smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
I hate seeing this “nearly invisible” cord!
on February 24, 2022
Posted by: KMCC
from Rancho Cordova, Ca
arrg! i love this tv so much but i cant stand seeing this “nearly invisible” cord hanging under the tv. i almost returned it but im hoping eventually to find a solution. i bought this tv more for the art look then tv. how many pieces of art have a power cord? i have been told i cant run the one connect cord through the wall because it is not fire rated. and now learn samsung does not even sell a fire rated cord yet. so disappointing! samsung please fix this! what are my options!
Features
5
Performance
5
Design
1
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on October 26, 2020
Posted by: Nasticlegend
[This review was collected as part of a promotion.] Can't complain about any of the products have gotten from Samsung. This is been a great TV and I will continue buying the Samsung brand.
Written by a customer while visiting Samsung US
Customer Rating
3
This is a great tv
on July 16, 2021
Posted by: Christv74
[This review was collected as part of a promotion.] I use the Samsung TV for streaming and everything possible
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 19, 2021
Hi Christv74,
Thank you for choosing The Terrace TV and for your review. I am glad to hear you are enjoying streaming on your new TV!
If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for choosing The Terrace TV and for your review. I am glad to hear you are enjoying streaming on your new TV!
If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
My samsumg TV
on April 5, 2021
Posted by: Samsung34
[This review was collected as part of a promotion.] I Love this tv it is so clear and when I watch HD channel on it it is really clear.I also like how I can watch YouTube videos on it and screen my phone on it.
Written by a customer while visiting Samsung US
Customer Rating
3
This product has good apps
on April 28, 2021
Posted by: pooh73
[This review was collected as part of a promotion.] I use my TV for streaming and movies and gaming it is a great tv
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 28, 2021
pooh73:
Thank you for purchasing the unique Serif TV and for your review. I am happy to hear that you are enjoying your Serif for streaming, movies, and gaming. In addition to its beautiful and unique design, the Serif comes with a slew of innovative features to make your entertainment more convenient, connected, and personal. Built-in AirPlay 2 lets you effortlessly play content from Apple devices on the big TV screen. With the easy connection via Bluetooth and NFC Tag, you can enjoy music from powerful speaker in the Serif with just one touch.
If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for purchasing the unique Serif TV and for your review. I am happy to hear that you are enjoying your Serif for streaming, movies, and gaming. In addition to its beautiful and unique design, the Serif comes with a slew of innovative features to make your entertainment more convenient, connected, and personal. Built-in AirPlay 2 lets you effortlessly play content from Apple devices on the big TV screen. With the easy connection via Bluetooth and NFC Tag, you can enjoy music from powerful speaker in the Serif with just one touch.
If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US