Customer reviews from Samsung US
Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(932 Reviews)
Rating breakdown 932 reviews
5 Stars
694
4 Stars
160
3 Stars
35
2 Stars
15
1 Star
28
44%of customers recommend this product.
(
32 out of
73)
Customer Reviews for Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Customer Rating
1
TV is great but missing pieces.
on February 7, 2022
Posted by: TimT
the samsung frame tv is great but the box was missing pieces for the flush wall mount. i have had numerous calls with support and close to 5 months later i still can't hang the tv on the wall because i'm missing a complete wall mount.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, February 7, 2022
TimT,
We appreciate you sharing your experience regarding the wall mount missing from your Frame TV's box. Please contact Samsung Support again so we can provide you with additional assistance.
You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
We appreciate you sharing your experience regarding the wall mount missing from your Frame TV's box. Please contact Samsung Support again so we can provide you with additional assistance.
You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Poor performance in portrait mode
on February 5, 2022
Posted by: Singram
from Tipp City Ohio
based upon the advertising on the 2021 model viewing in portrait mode is misleading and has been a disappointment. the frame tv has limited abilities in portrait mode to view tv or use as a monitor in full view portrait mode and is not diclosed in any information provided by samsung of its limited screen size until you set it up and realize that frame tv is an inferior product than described by the manufacturer.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, February 7, 2022
Hi Singram,
Thank you for your review of Samsung's 55" Frame TV. Please know the 32" and 43" Frame TV models both feature out-of-the-box Vertical Mode / 9:16 Screen Support.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific usage scenario, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for your review of Samsung's 55" Frame TV. Please know the 32" and 43" Frame TV models both feature out-of-the-box Vertical Mode / 9:16 Screen Support.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific usage scenario, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Dissapointed
on January 28, 2022
Posted by: Jimmu
from San Jose , CA
tv worked great for a few months, now it wont turn on.
Features
2
Performance
1
Design
2
Value
2
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, January 28, 2022
Jimmu,
Thank you for purchasing The Terrace TV. We appreciate your feedback regarding the issues you are experiencing with turning your TV on. Please try a few troubleshooting steps that may help solve the issue:
1) Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
2) Make sure that the wall outlet is working and the power indicator at the bottom of the TV is lit and glowing a solid red. If it is off, the TV either does not have power, or it is on and the screen is black. If it is blinking, your TV may need service.
3) Try pressing the TV Power button at the bottom of the TV behind the Samsung logo to make sure that the problem is not with the remote control. If the TV turns on, your issue may be with the remote control.
If the issue persists, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Thank you for purchasing The Terrace TV. We appreciate your feedback regarding the issues you are experiencing with turning your TV on. Please try a few troubleshooting steps that may help solve the issue:
1) Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
2) Make sure that the wall outlet is working and the power indicator at the bottom of the TV is lit and glowing a solid red. If it is off, the TV either does not have power, or it is on and the screen is black. If it is blinking, your TV may need service.
3) Try pressing the TV Power button at the bottom of the TV behind the Samsung logo to make sure that the problem is not with the remote control. If the TV turns on, your issue may be with the remote control.
If the issue persists, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Good TV with broken hdmi2.1
on January 24, 2022
Posted by: AntonTer
it's already 1 year hdmi 4 port is not working with xbox series x.
i bought the tv in december 2021. install latest fw update. no effect.
lots of open discussions in the internet. according to rumors samsung developers already have sw fix for the issue. but it's not yet delivered.
lots of open discussions in the internet. according to rumors samsung developers already have sw fix for the issue. but it's not yet delivered.
even if it's going to be delivered - this is shame to have it broken for so long time.
be able to play 4k 120hz vrr hdr - that was one of selling points for me.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
5
Value
3
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, January 24, 2022
AntonTer,
Thank you for choosing The Frame TV and for your review. We appreciate your feedback regarding input device connectivity, and that updating your TV's firmware did not resolve this issue. Please ensure your TV is running the most current firmware version (1903.0), as this includes input device performance updates.
Please know this version may not yet be available on your TV, but you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
If your firmware is updated to the latest version and you are still experiencing issues, please reach out to Samsung Support so we can better investigate this. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Thank you for choosing The Frame TV and for your review. We appreciate your feedback regarding input device connectivity, and that updating your TV's firmware did not resolve this issue. Please ensure your TV is running the most current firmware version (1903.0), as this includes input device performance updates.
Please know this version may not yet be available on your TV, but you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
If your firmware is updated to the latest version and you are still experiencing issues, please reach out to Samsung Support so we can better investigate this. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
TV doesn’t work and won’t stay on
on January 21, 2022
Posted by: PM123
from New York
Expertise:Expert
I bought this TV in November and finally received it in January. It won’t stay on and it doesn’t work. It’s also already installed on my wall, so that doesn’t help either. I have spent many hours with customer service and they have not been able to help. They also won’t exchange my TV saying it’s not in stock. This has been the worst experience!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, January 21, 2022
PM123,
Thank you for purchasing the Samsung Frame TV. We appreciate your feedback regarding the issues you are experiencing with turning your TV on. If the TV screen is black, it is generally caused by a loose power cord, or a connected external device is turned off. Please try a few troubleshooting steps that may help solve the issue:
1. Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
2. If your TV does not turn on, check whether the remote control sensor is on. By holding a reflective object like mirror under the TV, you can easily find the remote control sensor.
3. If the remote control sensor is not turned on, unplug the power cable and plug it back in.
4. Disconnect and reconnect the One Invisible Connection or One Connect Cable between the TV and the One Connect
Box. Make sure that the One Invisible Connection or One Connect Cable is not pinched or bent sharply.
5. Check the remote control sensor again. If the LED is turned on, press the power button on your remote control to turn
on your TV.
- If the remote control sensor turns off when you press the power button, your TV is correctly connected to the power supply.
- If the TV screen is still blank, softly tap it with your finger. If the part of the screen you tapped on blinks, your TV is correctly connected to the power supply.
6. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.
On the remote, press the Home button. If the Home Screen appears, the TV is turned on but the connected external device does not work or is not connected correctly. Please check the following:
- Check the connection of the HDMI cable to your TV or One Connect Box. - Make sure that the external device is turned on.
- If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet.
- Make sure that the correct source is selected on the Home Screen.
If the same problem continues, try disabling some of the TV's energy efficiency functions.
See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specific period of time. Go to: Settings > General > System Manager > Time > Sleep Timer
If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer have been enabled and disable it.
- Settings > General > Power and Energy Saving > Auto Power Off
- Settings > General > System Manager > Time > Off Timer
If the TV continues to turn off by itself continuously, please contact us again for further troubleshooting assistance or for setting up a warranty service appointment. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Thank you for purchasing the Samsung Frame TV. We appreciate your feedback regarding the issues you are experiencing with turning your TV on. If the TV screen is black, it is generally caused by a loose power cord, or a connected external device is turned off. Please try a few troubleshooting steps that may help solve the issue:
1. Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
2. If your TV does not turn on, check whether the remote control sensor is on. By holding a reflective object like mirror under the TV, you can easily find the remote control sensor.
3. If the remote control sensor is not turned on, unplug the power cable and plug it back in.
4. Disconnect and reconnect the One Invisible Connection or One Connect Cable between the TV and the One Connect
Box. Make sure that the One Invisible Connection or One Connect Cable is not pinched or bent sharply.
5. Check the remote control sensor again. If the LED is turned on, press the power button on your remote control to turn
on your TV.
- If the remote control sensor turns off when you press the power button, your TV is correctly connected to the power supply.
- If the TV screen is still blank, softly tap it with your finger. If the part of the screen you tapped on blinks, your TV is correctly connected to the power supply.
6. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.
On the remote, press the Home button. If the Home Screen appears, the TV is turned on but the connected external device does not work or is not connected correctly. Please check the following:
- Check the connection of the HDMI cable to your TV or One Connect Box. - Make sure that the external device is turned on.
- If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet.
- Make sure that the correct source is selected on the Home Screen.
If the same problem continues, try disabling some of the TV's energy efficiency functions.
See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specific period of time. Go to: Settings > General > System Manager > Time > Sleep Timer
If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer have been enabled and disable it.
- Settings > General > Power and Energy Saving > Auto Power Off
- Settings > General > System Manager > Time > Off Timer
If the TV continues to turn off by itself continuously, please contact us again for further troubleshooting assistance or for setting up a warranty service appointment. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Dispointment
on January 18, 2022
Posted by: Thermite
from Gulf Breeze, Florida
Expertise:Expert
April 2021 purchase December 2021 black spot fail. Product below expectation for Samsung hype and price point.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, January 19, 2022
Thermite,
Thank you for choosing Samsung's Frame TV and for sharing your experience with screen abnormalities you are seeing. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you by contacting Samsung Customer Support. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Thank you for choosing Samsung's Frame TV and for sharing your experience with screen abnormalities you are seeing. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you by contacting Samsung Customer Support. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Product: Won't Turn On
on January 15, 2022
Posted by: tktdinh
Expertise:Intermediate
I bought this TV new from this website. It only turned on once and not again. When I tried to ask Samsung to repair it, they would neither replace nor repair the product. No quality assurance.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
3
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, January 17, 2022
tktdinh,
Thank you for purchasing The Frame TV. We appreciate your feedback regarding the issues you are experiencing with turning your TV on. Please try a few troubleshooting steps that may help solve the issue:
1. Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
2. If your TV does not turn on, check whether the remote control sensor is on. By holding a reflective object like mirror under the TV, you can easily find the remote control sensor.
3. If the remote control sensor is not turned on, unplug the power cable and plug it back in.
4. Disconnect and reconnect the One Invisible Connection or One Connect Cable between the TV and the One Connect
Box. Make sure that the One Invisible Connection or One Connect Cable is not pinched or bent sharply.
5. Check the remote control sensor again. If the LED is turned on, press the power button on your remote control to turn
on your TV.
- If the remote control sensor turns off when you press the power button, your TV is correctly connected to the power
supply.
- If the TV screen is still blank, softly tap it with your finger. If the part of the screen you tapped on blinks, your TV is
correctly connected to the power supply.
On the remote, press the Home button. If the Home Screen appears, the TV is turned on but the connected external device does not work or is not connected correctly. Please check the following:
- Check the connection of the HDMI cable to your TV or One Connect Box. - Make sure that the external device is turned on. - If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet. - Make sure that the correct source is selected on the Home Screen.
If the same problem continues, please contact our Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Thank you for purchasing The Frame TV. We appreciate your feedback regarding the issues you are experiencing with turning your TV on. Please try a few troubleshooting steps that may help solve the issue:
1. Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
2. If your TV does not turn on, check whether the remote control sensor is on. By holding a reflective object like mirror under the TV, you can easily find the remote control sensor.
3. If the remote control sensor is not turned on, unplug the power cable and plug it back in.
4. Disconnect and reconnect the One Invisible Connection or One Connect Cable between the TV and the One Connect
Box. Make sure that the One Invisible Connection or One Connect Cable is not pinched or bent sharply.
5. Check the remote control sensor again. If the LED is turned on, press the power button on your remote control to turn
on your TV.
- If the remote control sensor turns off when you press the power button, your TV is correctly connected to the power
supply.
- If the TV screen is still blank, softly tap it with your finger. If the part of the screen you tapped on blinks, your TV is
correctly connected to the power supply.
On the remote, press the Home button. If the Home Screen appears, the TV is turned on but the connected external device does not work or is not connected correctly. Please check the following:
- Check the connection of the HDMI cable to your TV or One Connect Box. - Make sure that the external device is turned on. - If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet. - Make sure that the correct source is selected on the Home Screen.
If the same problem continues, please contact our Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Great Device, Software needs help
on January 11, 2022
Posted by: Paul
from Los Angeles
i like this tv. i purchased the teak frame, and it looks good in our room. the screen is a little glossy, but the tv has a solid picture and is somewhat easy to use.
but, the frame art software is terrible. sifting through images is very slow, and why am i not able to set the tv tot art mode on a schedule??? why can i just not set the tv to turn on automatically at 8:00 am on shuffle my art? just not possible. if you turn it off at night, it stays off until you turn it on. this should be on a schedule. for those that say, well, you can automate this in smart things, you cannot. you can set the tv to turn on automatically in the morning, but not in art mode. you can do it on ambient mode, but not art mode for some super odd reason.
I would recommend this to a friend!
Features
3
Performance
4
Design
5
Value
3
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, January 12, 2022
Hi Paul,
Thank you for choosing The Frame TV and for sharing your experience with delayed response time. Your feedback regarding Art Mode and SmartThings automations is appreciated and will be shared with our internal teams.
To optimize the Smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for choosing The Frame TV and for sharing your experience with delayed response time. Your feedback regarding Art Mode and SmartThings automations is appreciated and will be shared with our internal teams.
To optimize the Smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US