Customer reviews from Samsung US
Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(930 Reviews)
Rating breakdown 930 reviews
5 Stars
694
4 Stars
160
3 Stars
35
2 Stars
15
1 Star
26
45%of customers recommend this product.
(
32 out of
71)
Customer Reviews for Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Customer Rating
3
Terrible product
on June 29, 2021
Posted by: Anonymous
[This review was collected as part of a promotion.] It's not as good as they say it it's? It'd slow glitchy and a waste of money. It's terrible for gaming and streaming is worss
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, June 30, 2021
Hi RaycHarles,
Thank you for choosing The Serif TV and for sharing your thoughts. The response time issue you are describing may be related to your network connection and quality.
We suggest you try the following:
1. Use 5G Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
Your TV has several self-diagnosis tools built in that can help solve problems with signal, network, picture, or sound.
Go to Settings > Support> Device Care > Start Device Care
You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds until your TV turns off and back on again.
We also recommend you check that your TV is running the latest firmware.
Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit.
When you use Auto Game Mode, your screen will automatically optimize your screen giving you a smoother gaming experience without motion blur and judder.
You may want to set the optimal resolution based on the brightness for HDR game content by going to: Settings > General > External Device Manager > HGiG
By going to: Settings > General > External Device Manager > Game Mode Settings, you can adjust Surround Sound, Dynamic Black Equalizer, and Game Motion Plus Settings.
I hope this improves your experience. Please contact Samsung Customer Support should you need assistance with other features, functions, or setup. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for choosing The Serif TV and for sharing your thoughts. The response time issue you are describing may be related to your network connection and quality.
We suggest you try the following:
1. Use 5G Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
Your TV has several self-diagnosis tools built in that can help solve problems with signal, network, picture, or sound.
Go to Settings > Support> Device Care > Start Device Care
You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds until your TV turns off and back on again.
We also recommend you check that your TV is running the latest firmware.
Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit.
When you use Auto Game Mode, your screen will automatically optimize your screen giving you a smoother gaming experience without motion blur and judder.
You may want to set the optimal resolution based on the brightness for HDR game content by going to: Settings > General > External Device Manager > HGiG
By going to: Settings > General > External Device Manager > Game Mode Settings, you can adjust Surround Sound, Dynamic Black Equalizer, and Game Motion Plus Settings.
I hope this improves your experience. Please contact Samsung Customer Support should you need assistance with other features, functions, or setup. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful picture, easy to mount, easy to set up.
on July 23, 2021
Posted by: Bill
[This review was collected as part of a promotion.] Bought the new Samsung for a basement remodel in my home. It will be the anchor in the movie and football game watching area of the new family room. Size is perfect for teh space.
Written by a customer while visiting Samsung US
Customer Rating
3
Best of all.
on September 11, 2021
Posted by: Kingblake
[This review was collected as part of a promotion.] Samsung has always been favorite. Great, huge screen is most powerful. Texas is bigger and better. Always cool to have best of in everything in life.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, September 13, 2021
Kingblake,
Thank you for your review of The Serif TV. If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Thank you for your review of The Serif TV. If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing gift!
on October 26, 2020
Posted by: Madi
[This review was collected as part of a promotion.] We got this as a gift for our friends and their 3 girls! Beautiful sound and image quality. We've always stuck to purchasing Samsung Tv's and phones. They just always work so well! They needed an upgrade to 4K and Smart TV life. Best choice ever.
Written by a customer while visiting Samsung US
Customer Rating
5
Nice product
on November 16, 2020
Posted by: Tony
[This review was collected as part of a promotion.] Good products on tv love Samsung porducts they are good
Written by a customer while visiting Samsung US
Customer Rating
4
The display and sound are very good
on March 24, 2021
Posted by: The Guy
from Paramount, California
the portrait mode doesn't have a stretch mode to fit the screen well, i thought i could play my vertical games this way but it just shrinks them down.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 7, 2021
The Guy:
Thank you for sharing your experience with using your Sero TV in portrait mode. To see your content correctly in Portrait Mode, please try the following steps:
1) In the SmartThings app on your phone, select The Sero > TVControl
2) Press the Home button on your TVs Smart Remote and select the Portrait Mode button
3) Press and hold the button in Portrait Mode
4) To exit from the content screen only for Portrait Mode, press the Home button on your TV remote
When some apps are launched in Portrait Mode, their mode can be switched to Landscape depending on the app's policy.
Should you have further questions or need help with any features, functions, settings, etc, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for sharing your experience with using your Sero TV in portrait mode. To see your content correctly in Portrait Mode, please try the following steps:
1) In the SmartThings app on your phone, select The Sero > TVControl
2) Press the Home button on your TVs Smart Remote and select the Portrait Mode button
3) Press and hold the button in Portrait Mode
4) To exit from the content screen only for Portrait Mode, press the Home button on your TV remote
When some apps are launched in Portrait Mode, their mode can be switched to Landscape depending on the app's policy.
Should you have further questions or need help with any features, functions, settings, etc, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
4
Fun tv
on June 29, 2021
Posted by: Somairot
[This review was collected as part of a promotion.] Fun tv has alot of nice features and certainly looks unique the gotta love the fact that it turns itself on when u come home
Written by a customer while visiting Samsung US
Customer Rating
4
Good enough for my kids!
on October 3, 2021
Posted by: Ravishinglylethal
[This review was collected as part of a promotion.] They love it. It looks great in their room and is easy to use. The quality is great and no complains from them yet. Not a full 5 stars just because of the overall design for me.
Written by a customer while visiting Samsung US