Customer reviews from Samsung US
Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(929 Reviews)
Rating breakdown 929 reviews
5 Stars
694
4 Stars
160
3 Stars
35
2 Stars
14
1 Star
26
46%of customers recommend this product.
(
32 out of
70)
Customer Reviews for Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Customer Rating
5
Great picture
on May 23, 2022
Posted by: Blackrose5
[This review was collected as part of a promotion.] The problem I’m having with this TV is the sound. It’s was taken out to be repaired I uesly have it set at 20, and sometimes I would go to 100 to hear. Now it’s worth then before on 20 to 100 there mounts is just moving so sounds. To this not repair at all. That the only problem is known sounds
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on October 5, 2020
Posted by: Lovethisproduct
[This review was collected as part of a promotion.] Picture amazing bring life into my bedroom. Audio sounds amazing as well.
Written by a customer while visiting Samsung US
Customer Rating
5
Remote
on October 21, 2020
Posted by: OleJack
[This review was collected as part of a promotion.] I prefer a remote with more visible control buttons. The supplied remote is difficult for technologically disadvantaged Senior citizens utilize full range of capabilities.
Written by a customer while visiting Samsung US
Customer Rating
4
Good useful tv
on June 29, 2021
Posted by: Ssred
[This review was collected as part of a promotion.] Good tv, bought the wheels and can take it anywhere with ease
Written by a customer while visiting Samsung US
Customer Rating
5
This product has made my life easier
on September 21, 2020
Posted by: EvLovesFlowers
[This review was collected as part of a promotion.] Before this tv, I had an Scientology’s old one that happened to break. But since this tv is a smart tv it was something completely useful that has enhanced my life. I can basically use my cell phone like a remote. 10/10 would recommend
Written by a customer while visiting Samsung US
Customer Rating
4
Great product of Samsung ultra HD 4K TV
on September 17, 2020
Posted by: Ronald
[This review was collected as part of a promotion.] This is a great product almost seems like the people are standing in the room next to you in the picture is crystal clear and almost as you involved in the show
Written by a customer while visiting Samsung US
Customer Rating
1
Product is only for Samsung phone users
on May 9, 2021
Posted by: MIck
from NY
a. if you have an iphone. screen mirroring does not work in portrait mode.
b. several in-tv apps like youtube do not work in portrait mode.
c. you cannot get full picture in landscape mode when watching movies etc...
b. several in-tv apps like youtube do not work in portrait mode.
c. you cannot get full picture in landscape mode when watching movies etc...
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, May 13, 2021
MIck:
Thank you for sharing your experience with the Samsung Sero TV. Samsung is working to enable Vertical AirPlay 2 and vertical YouTube support on this series. In addition, we recommend enabling automatic updates to ensure your TV features and functions are always optimized. To enable automatic updates, select Settings > Support > Software Update > Auto Update.
To see full picture in landscape mode, you can go to Settings > Picture > Picture Size Settings > Fit To Screen
Should you have questions or need further assistance, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for sharing your experience with the Samsung Sero TV. Samsung is working to enable Vertical AirPlay 2 and vertical YouTube support on this series. In addition, we recommend enabling automatic updates to ensure your TV features and functions are always optimized. To enable automatic updates, select Settings > Support > Software Update > Auto Update.
To see full picture in landscape mode, you can go to Settings > Picture > Picture Size Settings > Fit To Screen
Should you have questions or need further assistance, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
3
Terrible product
on June 29, 2021
Posted by: Anonymous
[This review was collected as part of a promotion.] It's not as good as they say it it's? It'd slow glitchy and a waste of money. It's terrible for gaming and streaming is worss
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, June 30, 2021
Hi RaycHarles,
Thank you for choosing The Serif TV and for sharing your thoughts. The response time issue you are describing may be related to your network connection and quality.
We suggest you try the following:
1. Use 5G Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
Your TV has several self-diagnosis tools built in that can help solve problems with signal, network, picture, or sound.
Go to Settings > Support> Device Care > Start Device Care
You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds until your TV turns off and back on again.
We also recommend you check that your TV is running the latest firmware.
Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit.
When you use Auto Game Mode, your screen will automatically optimize your screen giving you a smoother gaming experience without motion blur and judder.
You may want to set the optimal resolution based on the brightness for HDR game content by going to: Settings > General > External Device Manager > HGiG
By going to: Settings > General > External Device Manager > Game Mode Settings, you can adjust Surround Sound, Dynamic Black Equalizer, and Game Motion Plus Settings.
I hope this improves your experience. Please contact Samsung Customer Support should you need assistance with other features, functions, or setup. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for choosing The Serif TV and for sharing your thoughts. The response time issue you are describing may be related to your network connection and quality.
We suggest you try the following:
1. Use 5G Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
Your TV has several self-diagnosis tools built in that can help solve problems with signal, network, picture, or sound.
Go to Settings > Support> Device Care > Start Device Care
You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds until your TV turns off and back on again.
We also recommend you check that your TV is running the latest firmware.
Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit.
When you use Auto Game Mode, your screen will automatically optimize your screen giving you a smoother gaming experience without motion blur and judder.
You may want to set the optimal resolution based on the brightness for HDR game content by going to: Settings > General > External Device Manager > HGiG
By going to: Settings > General > External Device Manager > Game Mode Settings, you can adjust Surround Sound, Dynamic Black Equalizer, and Game Motion Plus Settings.
I hope this improves your experience. Please contact Samsung Customer Support should you need assistance with other features, functions, or setup. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US