Customer reviews from Samsung US
Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(930 Reviews)
Rating breakdown 930 reviews
5 Stars
694
4 Stars
160
3 Stars
35
2 Stars
15
1 Star
26
45%of customers recommend this product.
(
32 out of
71)
Customer Reviews for Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Customer Rating
1
Dissapointed
on January 28, 2022
Posted by: Jimmu
from San Jose , CA
tv worked great for a few months, now it wont turn on.
Features
2
Performance
1
Design
2
Value
2
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, January 28, 2022
Jimmu,
Thank you for purchasing The Terrace TV. We appreciate your feedback regarding the issues you are experiencing with turning your TV on. Please try a few troubleshooting steps that may help solve the issue:
1) Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
2) Make sure that the wall outlet is working and the power indicator at the bottom of the TV is lit and glowing a solid red. If it is off, the TV either does not have power, or it is on and the screen is black. If it is blinking, your TV may need service.
3) Try pressing the TV Power button at the bottom of the TV behind the Samsung logo to make sure that the problem is not with the remote control. If the TV turns on, your issue may be with the remote control.
If the issue persists, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Thank you for purchasing The Terrace TV. We appreciate your feedback regarding the issues you are experiencing with turning your TV on. Please try a few troubleshooting steps that may help solve the issue:
1) Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
2) Make sure that the wall outlet is working and the power indicator at the bottom of the TV is lit and glowing a solid red. If it is off, the TV either does not have power, or it is on and the screen is black. If it is blinking, your TV may need service.
3) Try pressing the TV Power button at the bottom of the TV behind the Samsung logo to make sure that the problem is not with the remote control. If the TV turns on, your issue may be with the remote control.
If the issue persists, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture
on May 23, 2022
Posted by: Blackrose5
[This review was collected as part of a promotion.] The problem I’m having with this TV is the sound. It’s was taken out to be repaired I uesly have it set at 20, and sometimes I would go to 100 to hear. Now it’s worth then before on 20 to 100 there mounts is just moving so sounds. To this not repair at all. That the only problem is known sounds
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on October 5, 2020
Posted by: Lovethisproduct
[This review was collected as part of a promotion.] Picture amazing bring life into my bedroom. Audio sounds amazing as well.
Written by a customer while visiting Samsung US
Customer Rating
5
Remote
on October 21, 2020
Posted by: OleJack
[This review was collected as part of a promotion.] I prefer a remote with more visible control buttons. The supplied remote is difficult for technologically disadvantaged Senior citizens utilize full range of capabilities.
Written by a customer while visiting Samsung US
Customer Rating
4
Good useful tv
on June 29, 2021
Posted by: Ssred
[This review was collected as part of a promotion.] Good tv, bought the wheels and can take it anywhere with ease
Written by a customer while visiting Samsung US
Customer Rating
5
This product has made my life easier
on September 21, 2020
Posted by: EvLovesFlowers
[This review was collected as part of a promotion.] Before this tv, I had an Scientology’s old one that happened to break. But since this tv is a smart tv it was something completely useful that has enhanced my life. I can basically use my cell phone like a remote. 10/10 would recommend
Written by a customer while visiting Samsung US
Customer Rating
4
Great product of Samsung ultra HD 4K TV
on September 17, 2020
Posted by: Ronald
[This review was collected as part of a promotion.] This is a great product almost seems like the people are standing in the room next to you in the picture is crystal clear and almost as you involved in the show
Written by a customer while visiting Samsung US
Customer Rating
1
Product is only for Samsung phone users
on May 9, 2021
Posted by: MIck
from NY
a. if you have an iphone. screen mirroring does not work in portrait mode.
b. several in-tv apps like youtube do not work in portrait mode.
c. you cannot get full picture in landscape mode when watching movies etc...
b. several in-tv apps like youtube do not work in portrait mode.
c. you cannot get full picture in landscape mode when watching movies etc...
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, May 13, 2021
MIck:
Thank you for sharing your experience with the Samsung Sero TV. Samsung is working to enable Vertical AirPlay 2 and vertical YouTube support on this series. In addition, we recommend enabling automatic updates to ensure your TV features and functions are always optimized. To enable automatic updates, select Settings > Support > Software Update > Auto Update.
To see full picture in landscape mode, you can go to Settings > Picture > Picture Size Settings > Fit To Screen
Should you have questions or need further assistance, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for sharing your experience with the Samsung Sero TV. Samsung is working to enable Vertical AirPlay 2 and vertical YouTube support on this series. In addition, we recommend enabling automatic updates to ensure your TV features and functions are always optimized. To enable automatic updates, select Settings > Support > Software Update > Auto Update.
To see full picture in landscape mode, you can go to Settings > Picture > Picture Size Settings > Fit To Screen
Should you have questions or need further assistance, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US