Customer reviews from Samsung US
Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(932 Reviews)
Rating breakdown 932 reviews
5 Stars
694
4 Stars
160
3 Stars
35
2 Stars
15
1 Star
28
44%of customers recommend this product.
(
32 out of
73)
Customer Reviews for Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Customer Rating
5
Breathtakingly Beautiful
on March 22, 2021
Posted by: Mark
from Jacksonville, FL
i, like probably all of these reviews, had preordered my 2021 frame tv. i was elated to see this updated mounting design. it will undoubtedly prove to be much more robust. the instructions could have been a bit clearer, however, they did eventually make perfect sense.
the template depicts the height of the tv at two different elevations; the lower position is where the tv will be when complete, while the top elevation depicts where the tv will need to be held during installation to align the tv into the keyholes of the mounting brackets.
the tv is so thin and is held flush to the wall. the cable to the box is very flexible, thin, and clear. measuring just less than 15 feet.
the template depicts the height of the tv at two different elevations; the lower position is where the tv will be when complete, while the top elevation depicts where the tv will need to be held during installation to align the tv into the keyholes of the mounting brackets.
the tv is so thin and is held flush to the wall. the cable to the box is very flexible, thin, and clear. measuring just less than 15 feet.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, March 24, 2021
Mark:
Thank you for sharing your installation experience of Samsung’s new 2021 Frame TV and including a photo of your mounted TV. It looks fantastic! and you were able to keep your space looking clean and tidy with the One Invisible Connection and hidden One Connect Box.
When watching TV, SpaceFit Sound is able to self-calibrate to optimize the sound based on your room’s acoustics.
Should you need assistance with features or usage, please contact Samsung Customer Support via any of the below options:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week
Text HELP to 62913
Samsung Members App
Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
2) Product Support
3) Manuals and Downloads
4) Warranty Info
5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more
7) …and more product, repair, order, and care options
~ Samsung Solutions
Thank you for sharing your installation experience of Samsung’s new 2021 Frame TV and including a photo of your mounted TV. It looks fantastic! and you were able to keep your space looking clean and tidy with the One Invisible Connection and hidden One Connect Box.
When watching TV, SpaceFit Sound is able to self-calibrate to optimize the sound based on your room’s acoustics.
Should you need assistance with features or usage, please contact Samsung Customer Support via any of the below options:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week
Text HELP to 62913
Samsung Members App
Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
2) Product Support
3) Manuals and Downloads
4) Warranty Info
5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more
7) …and more product, repair, order, and care options
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
2
Beautiful TV, but the new mount is awful
on March 20, 2021
Posted by: Thomas
from Los Angeles, CA
i want to echo what the previous reviewers below have stated about the new mounting hardware.
upon unboxing i saw the new mount had been split into two pieces and new immediately it was a dud. beyond the annoyance of positioning/leveling the clamps in the back slide so i have little faith in this wall mounting process.
samsung, please address this issue. it's clearly a problem and such a shame, too, since the functionality and use of the tv is incredible.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
2
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, May 28, 2021
Hi Thomas,
We appreciate you sharing your experience with mounting your Frame TV. Samsung is committed to providing the best possible product experience, quality, and value & we have implemented updates to our wall mount manual and mechanical design based on feedback like yours. Improvements to installation information are available, and we ask that you contact Samsung Customer Support via any of the below options for the updated wall mount template. We also recommend referring to this video on how to install the wall mount for The Frame TV: https://www.youtube.com/watch?v=Ja30z7NizRU
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you.
~ Samsung Specialist
We appreciate you sharing your experience with mounting your Frame TV. Samsung is committed to providing the best possible product experience, quality, and value & we have implemented updates to our wall mount manual and mechanical design based on feedback like yours. Improvements to installation information are available, and we ask that you contact Samsung Customer Support via any of the below options for the updated wall mount template. We also recommend referring to this video on how to install the wall mount for The Frame TV: https://www.youtube.com/watch?v=Ja30z7NizRU
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Super light and thin
on March 19, 2021
Posted by: Bri Chi
from DC area
happy with installed tv; however, agree with all of the previous reviews about the mounting hardware. we watched tutorials showing the ease of install w/one bracket, but there are two with the 2021 model.
please include a template! the bracket placement diagram is difficult to work out, and our model didnt line up with two studs, so we had to make an extra trip to the hardware atore for heavy duty anchors. diagrams are not easy to follow, and are too small to see accurate location of small parts (wire keepers). with a template and better instructions, we probably could have installed in half the time.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
The new wall mount badly designed
on March 12, 2021
Posted by: Mike
i just received the 2021 frame tv i pre-ordered and the new wall mount extremely badly designed and engineered. the gaps between the holes for screws are so tight and the screws caps are so big that i can't fit 2 screws in place.
there is also a big gap no mater how i adjust it.
don't buy yet, wait until they fix the tv mount issue ... save your time and frustration.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, March 15, 2021
Mike:
We appreciate you sharing your experience with mounting your 2021 Frame TV. Please contact Samsung Customer Support, and we will be happy to send you the screws that fit your specific setup.
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week
Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
2) Product Support
3) Manuals and Downloads
4) Warranty Info
5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more
7) …and more product, repair, order, and care options
~ Samsung Solutions
We appreciate you sharing your experience with mounting your 2021 Frame TV. Please contact Samsung Customer Support, and we will be happy to send you the screws that fit your specific setup.
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week
Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
2) Product Support
3) Manuals and Downloads
4) Warranty Info
5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more
7) …and more product, repair, order, and care options
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Great Set
on February 9, 2021
Posted by: RBolts
[This review was collected as part of a promotion.] Love this TV! Great picture and sound. Looks perfect in our space.
Written by a customer while visiting Samsung US
Customer Rating
1
iPhone user do not buy it
on January 2, 2021
Posted by: alex
from alhambra.California
its most friendly monitor for phone .ps samsung phones only.now i have to return it.i want to keep it but i have no choice
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Solutions, OBA, January 5, 2021
alex:
Thank you for purchasing the Sero Smart TV. The Sero TV is not just for Samsung phones. With AirPlay 2, you can stream or share content from Apple devices to the big screen. Effortlessly play videos, music, photos and more from your iPhone, iPad and Mac.
For assistance on setup or usage, please contact Samsung Customer Support.
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week
Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
2) Product Support
3) Manuals and Downloads
4) Warranty Info
5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more
7) …and more product, repair, order, and care options
~ Samsung Solutions
Thank you for purchasing the Sero Smart TV. The Sero TV is not just for Samsung phones. With AirPlay 2, you can stream or share content from Apple devices to the big screen. Effortlessly play videos, music, photos and more from your iPhone, iPad and Mac.
For assistance on setup or usage, please contact Samsung Customer Support.
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week
Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
2) Product Support
3) Manuals and Downloads
4) Warranty Info
5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more
7) …and more product, repair, order, and care options
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
This tv is awesome good quality beautiful picture
on November 22, 2020
Posted by: Eddie
[This review was collected as part of a promotion.] Love it you can tuck in the corner when not in use and have your photos displaying great picture nice sound I just love Samsung.PS buy the wheels easy to push around
Written by a customer while visiting Samsung US
Customer Rating
5
Game changer
on November 20, 2020
Posted by: LivindaGalaxy
[This review was collected as part of a promotion.] Replaced a television that gave me no problem over the years. I cleared space for this tv being as it was an upgrade. I really made the switch because I have Samsung everything else I might aswell have the TV. As soon as I finished the install I didn't leave the room for atleast 6 hours. Beautiful picture and quality construction. I recommend this TV for any room.
Written by a customer while visiting Samsung US