Customer reviews from Samsung US
Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(932 Reviews)
Rating breakdown 932 reviews
5 Stars
694
4 Stars
160
3 Stars
35
2 Stars
15
1 Star
28
44%of customers recommend this product.
(
32 out of
73)
Customer Reviews for Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Customer Rating
1
Brand new...doesn't work
on March 30, 2021
Posted by: Mike
this is my 2nd frame (also have 55" 2020 model - love it) so excited to see how it compares. i had no problem with the mounts, and love the thinner profile. the big issue is the tv wouldn't turn on!
when i try to, it just makes a clicking sound in the one connect box, and that's it...now i have to wait over a week for a tech to come out and repair a brand new tv. will send it back if they don't just provide a replacement.
don't recommend.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 6, 2021
Mike:
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support.
You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
You can also use LiveChat, Facebook, Twitter, or visit the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~ Samsung Solutions
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support.
You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
You can also use LiveChat, Facebook, Twitter, or visit the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Posted by: Rays
from Madera, CA
this tv turned out amazing! we were blown away at the brightness and clarity of the picture. these photos don't do it justice of how vibrant the picture is. we wanted something to be the focal point of our backyard and this tv delivered! this is the 75 inch terrace. i was really surprised on how fast we received everything. within a day i received tracking info and received everything ordered within a week. we also added the mx-t70 and that thing is super loud! kudos to samsung on these products.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
No "one connect box"
on March 26, 2021
Posted by: Mike
i've purchased this tv and somehow i thought that i will get the "one connect box" like on the "frame" tv. unfortunately this tv does not have a "one connect box" so if you have the tv in the middle of the room like it's featured in most of the marketing material you will find yourself with dozens of cables hanging around which sucks.
Features
5
Performance
5
Design
2
Value
5
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 5, 2021
Mike:
Thank you for purchasing the Samsung Serif TV and for your review. I am sorry to hear that you did not understand that a One Connect Box is not included. It is included with our Frame TV models and a Slim version is included with our Neo QLED 8K models.
Should you ever have questions or need help with TV features, specs, or operation, please contact Samsung Customer Support for help.
You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for purchasing the Samsung Serif TV and for your review. I am sorry to hear that you did not understand that a One Connect Box is not included. It is included with our Frame TV models and a Slim version is included with our Neo QLED 8K models.
Should you ever have questions or need help with TV features, specs, or operation, please contact Samsung Customer Support for help.
You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Posted by: Justin
the instructions for this tv are certainly not clear. you are lucky if you hit two studs perfectly where you want the tv. i suggest going to the hardware store and getting dry wall achors. it took me about one hour to figure out how to mount the tv. there is a template included but trying to use that and make it level is difficult but not impossible. i wouldn’t go too crazy trying to get the template level becuase you do have a good amount of correction once its hung. just need to make sure you get the height correct. once hung it looks beautiful. so thin, and near flush to the wall.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
TV looks great, but airplay does not work
on March 25, 2021
Posted by: jaylam
airplay only works when it wants to. i have tried every single solution found on google - did not have this issue with my 10 year old samsung tv. it is maddening. the tv turns on to the last app used also does not work. im sick of turning on my tv to samsung tv showing baywatch!
separately, does anyone know if the one connect box can be hidden inside the drawer of the tv console? im looking to buy new console and prefer not to have box visible
Features
4
Performance
1
Design
5
Value
3
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 6, 2021
jaylam:
We appreciate you sharing the details of your issue with using AirPlay. A network issue may be the cause. You may want to go through these steps to check your network connection:
1) Make sure you are running the latest firmware by enabling Auto Update: Settings > Support > Software Update > Auto Update (you will need to be connected to the internet for this to work)
2) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m).
3) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
4) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
5) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
Please know that the Last App Used function may not work with all apps.
As for placing your One Connect Box inside a drawer, the OCB contains the power supply and will get warm so you will need to make sure it’s ventilated enough to avoid overheating and damage. Please also handle the One Connect cable with care so it is not bent or pressured at any point.
For further assistance or service, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
We appreciate you sharing the details of your issue with using AirPlay. A network issue may be the cause. You may want to go through these steps to check your network connection:
1) Make sure you are running the latest firmware by enabling Auto Update: Settings > Support > Software Update > Auto Update (you will need to be connected to the internet for this to work)
2) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m).
3) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
4) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
5) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
Please know that the Last App Used function may not work with all apps.
As for placing your One Connect Box inside a drawer, the OCB contains the power supply and will get warm so you will need to make sure it’s ventilated enough to avoid overheating and damage. Please also handle the One Connect cable with care so it is not bent or pressured at any point.
For further assistance or service, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
4
The display and sound are very good
on March 24, 2021
Posted by: The Guy
from Paramount, California
the portrait mode doesn't have a stretch mode to fit the screen well, i thought i could play my vertical games this way but it just shrinks them down.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 7, 2021
The Guy:
Thank you for sharing your experience with using your Sero TV in portrait mode. To see your content correctly in Portrait Mode, please try the following steps:
1) In the SmartThings app on your phone, select The Sero > TVControl
2) Press the Home button on your TVs Smart Remote and select the Portrait Mode button
3) Press and hold the button in Portrait Mode
4) To exit from the content screen only for Portrait Mode, press the Home button on your TV remote
When some apps are launched in Portrait Mode, their mode can be switched to Landscape depending on the app's policy.
Should you have further questions or need help with any features, functions, settings, etc, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for sharing your experience with using your Sero TV in portrait mode. To see your content correctly in Portrait Mode, please try the following steps:
1) In the SmartThings app on your phone, select The Sero > TVControl
2) Press the Home button on your TVs Smart Remote and select the Portrait Mode button
3) Press and hold the button in Portrait Mode
4) To exit from the content screen only for Portrait Mode, press the Home button on your TV remote
When some apps are launched in Portrait Mode, their mode can be switched to Landscape depending on the app's policy.
Should you have further questions or need help with any features, functions, settings, etc, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
1
55” frame TV (2021) didn’t work out of the box
on March 24, 2021
Posted by: Dhb3
from New Orleans
right out of the box the tv had power supply issues and would constantly turn on and off.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 6, 2021
Dhb3:
Thank you for purchasing the Samsung Frame TV and for sharing your experience with your TV turning on/off on its own.
Please try these trouble-shooting steps:
1) Check the One Connect Connection Cable for damage and proper connection.
2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it) or damaged, this is likely the cause of the issue. Replace the cable.
3) Unplug the TV from the wall outlet for 30 seconds, and then plug it back in.
4) If the power cycling allows enough time in between powering on and off, try updating the TV to the latest firmware by enabling Auto Update: Settings > Support > Software Update > Auto Update (you will need to be connected to the internet for this to work)
If the issue persists after these steps, then the TV may need service. Please contact us so that we can better investigate your issue and assist you towards a solution or replacement.
You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for purchasing the Samsung Frame TV and for sharing your experience with your TV turning on/off on its own.
Please try these trouble-shooting steps:
1) Check the One Connect Connection Cable for damage and proper connection.
2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it) or damaged, this is likely the cause of the issue. Replace the cable.
3) Unplug the TV from the wall outlet for 30 seconds, and then plug it back in.
4) If the power cycling allows enough time in between powering on and off, try updating the TV to the latest firmware by enabling Auto Update: Settings > Support > Software Update > Auto Update (you will need to be connected to the internet for this to work)
If the issue persists after these steps, then the TV may need service. Please contact us so that we can better investigate your issue and assist you towards a solution or replacement.
You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
4
Stunning TV
on March 22, 2021
Posted by: SKGDC
from Washington, DC
pros:
- the tv itself is stunning
- the user interface is great
- the art mode is amazing
- storage space no longer an issue
- the tv itself is stunning
- the user interface is great
- the art mode is amazing
- storage space no longer an issue
cons
- the new mount is tough. it allows you to slightly change the level after it is already hung, so maybe that is why they switched. it does not need to be perfect because it does allow changes after hanging. it is hard to get it to click into place after it is hung.
- the one box is big and heavy. samsung previewed a new thinner version for some tvs
- youtubetv app goes black when you switch channels and not work again. you go to settings and reinstall the app and then the app works again. samsung needs to talk to youtube and fix the problem.
- the new mount is tough. it allows you to slightly change the level after it is already hung, so maybe that is why they switched. it does not need to be perfect because it does allow changes after hanging. it is hard to get it to click into place after it is hung.
- the one box is big and heavy. samsung previewed a new thinner version for some tvs
- youtubetv app goes black when you switch channels and not work again. you go to settings and reinstall the app and then the app works again. samsung needs to talk to youtube and fix the problem.
my wife thought this was a splurge when i purchased it, but she loves it and won't let me ever buy a "normal" tv again
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US