Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,978 Reviews)
Rating breakdown 2,978 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
80
63%of customers recommend this product.
(
193 out of
305)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
5
This Model Has Outstandingly Quality Features
on November 6, 2022
Posted by: AnthoVee240hz
[This review was collected as part of a promotion.] I use my Samsung TV For Streaming , Gaming , Listening to Music I mean you name it. I love how crisp and clear plus how smooth the picture just flows naturally together the colors are super rich and stunningly pleasing. 10 out of 10 all the way across the board for me great job Samsung
Written by a customer while visiting Samsung US
Customer Rating
5
Nice picture
on April 28, 2021
Posted by: Louie
[This review was collected as part of a promotion.] This TV works amazing. I highly recommend trying it out.
Written by a customer while visiting Samsung US
Customer Rating
5
Love the pictur
on February 2, 2022
Posted by: Johnm
from Fort Worth
i got more than what i expectes. i really got what i was looking for. lovebit.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic TV
on February 3, 2022
Posted by: Suzs
from Delray Beach FL
absolutely love this television and the samsung tv is great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Quality and Sleekness
on February 3, 2022
Posted by: kayla
from South Carolina
this tv is super sleek and modern! i love it. the program is super easy to learn and i love the efficiency and quality of the tv. best decision ever!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Very loud clicking sound
on March 11, 2022
Posted by: Brandonj
from Seattle
the tv display is perfect however there is a very loud clicking sound that comes from behind the tv. i have had samsung come over and repalce every part un the tv however the issue still exist. they are offering a replacement however i am almost certain it will have the same problem. the clicking sound even happens when the tv is off, it is very very annoying. i do suggest a sony tv instead, the quality from the japanese vs the korean brand definitely shows. dissapointed in you samsung for still selling this product even though people have been complaining.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
2
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, March 14, 2022
Hi Brandonj,
We appreciate you providing your feedback regarding a ticking noise while the TV is powered off. Your thoughts and details will be shared with our product teams.
Please know, Samsung TVs use a combination of metal and plastic material. These materials are subject to expansion and contraction due to temperature changes. Occasional creaking, popping, or cracking may be heard.
Additionally, certain components within the TV may cause these temporary noises once powered off. This does not indicate a product malfunction. The TV is safe to use.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
We appreciate you providing your feedback regarding a ticking noise while the TV is powered off. Your thoughts and details will be shared with our product teams.
Please know, Samsung TVs use a combination of metal and plastic material. These materials are subject to expansion and contraction due to temperature changes. Occasional creaking, popping, or cracking may be heard.
Additionally, certain components within the TV may cause these temporary noises once powered off. This does not indicate a product malfunction. The TV is safe to use.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
1
Screen crack and no recourse to fix
on October 5, 2022
Posted by: Outaluck33
[This review was collected as part of a promotion.] Samsung must offer better option repair TV screen that accidentally cracked and no longer works
Least offer trade in option or credit or option to replace /repair. But once out warranty ..you out of luck too
Oh well
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, October 6, 2022
Hi Outaluck33,
I’m sorry to hear about your experience with Samsung’s AU8000 TV. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area on Samsung's website. Go to Support (upper right corner) and select Schedule a Service Appointment. This will allow you to find a location nearest you to help you with your repair.
Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
I’m sorry to hear about your experience with Samsung’s AU8000 TV. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area on Samsung's website. Go to Support (upper right corner) and select Schedule a Service Appointment. This will allow you to find a location nearest you to help you with your repair.
Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
Not the best tv
on November 8, 2022
Posted by: pepe pecas
This is an ok tv, easy set up and nice picture but it has a problem with sound every time a tv add comes on the tv losses sound and I have to change chennel to get the sound back, I had this tv for about 3 weeks and it's going away soon
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
4
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, November 9, 2022
Hi Pepe pecas,
We appreciate you sharing details of the sound issue you’re experiencing on your AU8000 TV. There are a few troubleshooting steps you can try:
1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between any external device and the TV and then try the cable connection again.
2) Set Sound Output to the TV Speaker by going to Settings > Sound > Sound Output.
3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > Sound > Expert Settings > Digital Output Audio Format > Auto.
4) Perform a Sound Test under Support > Self Diagnosis > Start Sound Test.
I hope this helps. Should your issue persist, please get in touch with Samsung Customer Support at
1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
We appreciate you sharing details of the sound issue you’re experiencing on your AU8000 TV. There are a few troubleshooting steps you can try:
1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between any external device and the TV and then try the cable connection again.
2) Set Sound Output to the TV Speaker by going to Settings > Sound > Sound Output.
3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > Sound > Expert Settings > Digital Output Audio Format > Auto.
4) Perform a Sound Test under Support > Self Diagnosis > Start Sound Test.
I hope this helps. Should your issue persist, please get in touch with Samsung Customer Support at
1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Written by a customer while visiting Samsung US