Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,978 Reviews)
Rating breakdown 2,978 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
80
63%of customers recommend this product.
(
193 out of
305)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
1
Great features, poor quality and longevity.
on August 23, 2022
Posted by: AmazonTechNerd
[This review was collected as part of a promotion.] We purchased our TV in December 2020. It worked great, the built in apps, voice remote and Samsung TV plus was fantastic.
We’ve had intermittent struggles keeping it connected to the SmartThings App.
In June 2022, we noticed lines at the bottom of the screen. We ran a video test, refresh, self diagnostic, power down and recommended troubleshooting tools. Nothing worked. The issue became progressively worse until by August the screen wouldn’t display a picture at all.
When we turn it on, it’s black with a slight light (maybe the backlight is on?).
The features were great, but shouldn’t a TV last longer than 1.5 years?
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, August 26, 2022
Hi AmazonTechNerd,
We are sorry to hear that you are having issues with your AU8000 TV screen no longer turning on. We want you to know that we are here to help you. Please try the following troubleshooting tips to help resolve your issue.
If your TV has a black screen even when it's on, please try these troubleshooting steps:
1. Press the Home button on the remote.
If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal. If the menu does not appear, the TV may be having power issues.
Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In everyday use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power).
2. Confirm the TV is set to the same source as the external device.
For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1. If the TV is set to the correct source but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced.
After you've reconnected the external device, could you turn it off and back on?
3. Test the HDMI cable.
Some TVs have an HDMI cable test. Some models only have this test after a software update, and older models do not have it. If your model does not have this test or is not connected by HDMI, skip to the next step.
The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords.
To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says, the cable is bad, replace the cable. Service is not required.
4. Test different external devices.
The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port. If you were unable to test the cable in the previous step, then try swapping the cable, too.
If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it.
The TV will need service if the issue persists after these steps. Please get in touch with us so that we can better investigate your issue. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
We are sorry to hear that you are having issues with your AU8000 TV screen no longer turning on. We want you to know that we are here to help you. Please try the following troubleshooting tips to help resolve your issue.
If your TV has a black screen even when it's on, please try these troubleshooting steps:
1. Press the Home button on the remote.
If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal. If the menu does not appear, the TV may be having power issues.
Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In everyday use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power).
2. Confirm the TV is set to the same source as the external device.
For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1. If the TV is set to the correct source but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced.
After you've reconnected the external device, could you turn it off and back on?
3. Test the HDMI cable.
Some TVs have an HDMI cable test. Some models only have this test after a software update, and older models do not have it. If your model does not have this test or is not connected by HDMI, skip to the next step.
The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords.
To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says, the cable is bad, replace the cable. Service is not required.
4. Test different external devices.
The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port. If you were unable to test the cable in the previous step, then try swapping the cable, too.
If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it.
The TV will need service if the issue persists after these steps. Please get in touch with us so that we can better investigate your issue. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Worst tv ever
on May 21, 2022
Posted by: Luis G
Financed it 3 months ago . Tv picture went out only sound works . Nobody can fix it . Just horrible
Written by a customer while visiting Samsung US
Customer Rating
1
Not Samsung Worthy
on February 25, 2023
Posted by: Mzpkls
This is the most unreliable unit I've ever owned. Samsung products have so much bloat ware that it's smart product features seem to become overwhelmed. Less than 6 months after I purchased this unit we began experiencing connectivity issues that often make the unit impossible to use. I have called about the problem however, it was not resolved and seems like it won't be and essentially we have a TV with software that is not viable and therefore useless. I'm certain Samsung is aware of the issue(s), it's not hard to find multiple postings across many platforms that refer to the same issue we are experiencing; to suggest it is a no issue problem possibly caused by a network band is a deflection especially considering the unit worked on the same network without issue until recently but the problem is now so prominent that it fully disrupts our internet service. I cannot in good conscience recommend this product.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, March 1, 2023
Hi Mzpkls,
Thank you for reaching out to let us know about the issue you are experiencing with the AU8000 TV. To better assist you, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for reaching out to let us know about the issue you are experiencing with the AU8000 TV. To better assist you, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
annoying
on September 20, 2025
Posted by: cal113
this is by far the most frustrating TVs I've ever bought.It does everything in its power to shove samsung tv down my throat, my remote forgets how to adjust the volume every four months until I reset the TV (which reactivates the samsung tv plus). every update it does adds more advertisements on a tv I've already paid for. its constantly griming for me to make a Samsung account after already paying for their product. it feels like this company isn't satisfied with you being just a customer it wants you to make a lifestyle out of it.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
The product I never knew I needed!
on July 1, 2021
Posted by: Samsung4Life
[This review was collected as part of a promotion.] My Samsung tv has made my life amazing the streaming is flawless the option for color and brightness balance are amazing for my wake up mode and night time and the integration from simply logging into my Samsung account from my phone is the best part. When I lose my remote the smart things app is the perfect back up! Samsung tvs line up of Channels is poor and I never actually use it because of that, but all the apps the tv is compatible with have never failed or had problems! The sound, color and amazing amount of detail is insane! I love my Samsung tv and will never buy a different brand!
Written by a customer while visiting Samsung US
Customer Rating
2
Lasted a month after the warranty ended
on January 14, 2023
Posted by: Sadaboutmytv
Was nice while it lasted. A month after the warranty ended the tv screen went black, turns off and on by itself. No troubleshooting fixed it, the tv died.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
3
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, January 17, 2023
Hi there,
I’m sorry to hear about your experience with Samsung’s AU8000 TV. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area on Samsung's website. Go to Support (upper right corner) and select Schedule a Service Appointment. This will allow you to find a location nearest you to help you with your repair.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
I’m sorry to hear about your experience with Samsung’s AU8000 TV. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area on Samsung's website. Go to Support (upper right corner) and select Schedule a Service Appointment. This will allow you to find a location nearest you to help you with your repair.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Not Reliable
on February 26, 2023
Posted by: SamsungSad
from Kentucky
The TV broke in less than 2 years from daily normal use. Half of the screen went out and shortly after the other half did too. The TV was mounted on the wall and only cleaned with a dry microfiber cloth. Very disappointed in the quality of this TV for the price I paid for it.
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, March 1, 2023
Hi SamsungSad,
It’s unfortunate to hear of the issues you’ve had with your AU8000 TV. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area on Samsung's website. Go to Support (upper right corner) and select Schedule a Service Appointment. This will allow you to find a location nearest you to help you with your repair.
Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
It’s unfortunate to hear of the issues you’ve had with your AU8000 TV. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area on Samsung's website. Go to Support (upper right corner) and select Schedule a Service Appointment. This will allow you to find a location nearest you to help you with your repair.
Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Great picture, but difficult to use
on March 21, 2023
Posted by: ElderHelper
from Wilmington, Delaware
Nice picture, but the user interface is miserable. I'm trying to assist my 82 year old mother in using it and it is a very frustrating experience. I'm middle-aged and able to operate a smart phone, tablet and computers, but struggle with looking for information for this TV. It is a complex device when the e-manual is over 140 pages! The leaflet that came in the box doesn't even scratch the surface. Please make your devices and manuals more user friendly. This is targeted to young people who have grown up surrounded by digital devices, but keep in mind that a large number of consumers do not fit into this category. One cannot fully appreciate all the features of the TV if one doesn't know how to access them.
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
4
Written by a customer while visiting Samsung US