Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,979 Reviews)
Rating breakdown 2,979 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
81
63%of customers recommend this product.
(
193 out of
306)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
4
The quality is awesome
on September 8, 2021
Posted by: Lovequality
[This review was collected as part of a promotion.] So far I don't think I need to upgrade for a new one in a few years. It works perfectly, the picture and sound are good. One of the best on the market and a reasonable price.
Written by a customer while visiting Samsung US
Customer Rating
3
Good TV but it is outdated
on September 8, 2021
Posted by: Boatman
[This review was collected as part of a promotion.] Love streaming movies, sports, and fishing shows on YouTube
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, September 8, 2021
Hi Boatman,
Thank you for purchasing the Samsung 55" AU8000 Crystal UHD TV and for sharing your review. I'm very glad to see that you are happy with this product. However, you have given this model a 3-star rating.
If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
Please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for purchasing the Samsung 55" AU8000 Crystal UHD TV and for sharing your review. I'm very glad to see that you are happy with this product. However, you have given this model a 3-star rating.
If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
Please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
3
this tv not bad
on September 8, 2021
Posted by: eilia
[This review was collected as part of a promotion.] I use the tv for streaming watching movis i would to see more app and be to install app from others sources , improving pic and sound quality and faster tv experience
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, September 22, 2021
Hi eilia,
Thank you for purchasing Samsung's AU8000 Crystal UHD TV and for sharing your review. I’m sorry to hear that your out-of-box experience has initially fallen short of your expectations.
Samsung offers hundreds of apps in our App Store that you can download, and we are continuously adding more premium content and new services to our Smart TV platform. For content that is not supported through the app store, you can utilize screen mirror capabilities from an Android or Apple mobile device to put your favorite content on the big screen.
You can select a sound mode that you prefer for a content type or your listening environment. Go to: Settings > Sound > Sound Mode
You can also customize sound with Expert Settings. Go to: Settings > Sound > Expert Settings
Additionally, there are image adjustments you can make to optimize your picture to suit your preferences. Your TV has several Picture Modes to choose from allowing you to enjoy content in optimal conditions. Go to Home > Settings > Picture > Picture Mode
You can also go to: Settings > Picture > Expert Settings > Contrast Enhancer to manually fine tune your image.
To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for purchasing Samsung's AU8000 Crystal UHD TV and for sharing your review. I’m sorry to hear that your out-of-box experience has initially fallen short of your expectations.
Samsung offers hundreds of apps in our App Store that you can download, and we are continuously adding more premium content and new services to our Smart TV platform. For content that is not supported through the app store, you can utilize screen mirror capabilities from an Android or Apple mobile device to put your favorite content on the big screen.
You can select a sound mode that you prefer for a content type or your listening environment. Go to: Settings > Sound > Sound Mode
You can also customize sound with Expert Settings. Go to: Settings > Sound > Expert Settings
Additionally, there are image adjustments you can make to optimize your picture to suit your preferences. Your TV has several Picture Modes to choose from allowing you to enjoy content in optimal conditions. Go to Home > Settings > Picture > Picture Mode
You can also go to: Settings > Picture > Expert Settings > Contrast Enhancer to manually fine tune your image.
To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
The clearest screen
on September 8, 2021
Posted by: Kriminext
[This review was collected as part of a promotion.] This TV has the clearest screen I've ever seen, but I did just upgrade from a 1080p 43 inch display. This crystal UHD has really changed my life and my TV choices to Samsung for the future
Written by a customer while visiting Samsung US
Customer Rating
5
I run smoothly
on September 8, 2021
Posted by: Maxi
[This review was collected as part of a promotion.] This samsung TV works real well with gaming and I love to watch anime and It supports it it also have to quality
Written by a customer while visiting Samsung US
Customer Rating
5
Always down get a little high on life
on September 8, 2021
Posted by: GunitHIGH
[This review was collected as part of a promotion.] Communicating with my good friends, my amazing Valentines and all around and most importantly best family! Samsung TV has always been there and will always give you the best quality in life even with the little quantity.
Written by a customer while visiting Samsung US
Customer Rating
4
This product has great features
on September 9, 2021
Posted by: RL75
[This review was collected as part of a promotion.] The characters in the TV looks like they are actually here in my living room. The 3D effect that it gives off, it's a new experience for me. I've never had a television like this. I feel like I'm part of the world now and not left behind.
Written by a customer while visiting Samsung US
Customer Rating
4
This produce has amazing features.
on September 9, 2021
Posted by: Papa1
[This review was collected as part of a promotion.] Gaming,school,and enjoying movies with the family.
Written by a customer while visiting Samsung US