Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,979 Reviews)
Rating breakdown 2,979 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
81
63%of customers recommend this product.
(
193 out of
306)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
5
The crystal clear picture and thinness of the TV
on August 23, 2021
Posted by: George
from High desert Southern California
great reviews the picture is crystal clear the tv is thin as heck. the remote is very confusing it's so small and very little buttons i need help in that. the apps are good. sound is awesome. i don't like the remote going to directv when i start the tv on netflix. i need help in that. other than that it's a great great investment.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, August 26, 2021
Hi George!
Thank you for choosing Samsung’s AU8000 TV and for your review. We appreciate your feedback regarding the remote included with your TV. To assist you in the functions and settings of the remote, you can download the Remote Guide directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “TVs”. From there, you can select the AU8000 TV under "Crystal UHD TVs” > “A Model Lineup" and download the guides you would like.
The AU8000 features the ability to launch the last app used on startup if you would like your TV to default to your favorite streaming service instead of an external device. To enable this feature, go to Settings > General > Smart Features > Auto Run Last App
Should you ever have questions or need help, please call us at
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for choosing Samsung’s AU8000 TV and for your review. We appreciate your feedback regarding the remote included with your TV. To assist you in the functions and settings of the remote, you can download the Remote Guide directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “TVs”. From there, you can select the AU8000 TV under "Crystal UHD TVs” > “A Model Lineup" and download the guides you would like.
The AU8000 features the ability to launch the last app used on startup if you would like your TV to default to your favorite streaming service instead of an external device. To enable this feature, go to Settings > General > Smart Features > Auto Run Last App
Should you ever have questions or need help, please call us at
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Great for Gaming
on August 28, 2021
Posted by: Peter K
from Kalamazoo, MI
got this to go along with my xbox series s and it is amazing to see the difference between this and my older samsung. from start up the picture quality is top of the line and has great sound quality also. its lightweight and easy to set up with all my subscriptions. plus i can hook it up with alexa and play games and open apps with just my voice!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Connection to my LG Soundbar
on August 31, 2021
Posted by: Charlie
from Hendersonville, NC
the tv is nice. i do like it. but the remote will not run my lg soundbar. which means i have to use two remotes. which means my my wife is annoyed. which means it’s my fault because i bought this tv.
i have scoured the internet to find a solution and i dont want to buy a new sound bar. so we’ll just sort it out in therapy.
Features
2
Performance
2
Design
4
Value
4
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, September 2, 2021
Hi Charlie,
Thank you for purchasing Samsung’s AU8000 Crystal UHD TV and for your review. We appreciate your feedback regarding the issues you are experiencing with your remote control. If an HDMI ARC connection is available on the soundbar, this is the quickest and easiest way for your TV to control the soundbars volume with no setup needed on your part. For further troubleshooting, follow the steps below.
You may first want to reset your remote by pressing and holding Return and Enter (the center of the navigation pad) for more than 10 seconds. After performing this reset, you will need to pair the remote to the TV again. To pair, press the Return and Play/Pause buttons simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected.
Please also check to see if your remote is charged. You can check remaining battery by going to: Settings > General > Power and Energy Saving > Available Remote Battery.
Check if the remote is sending an IR signal. If it is sending an IR signal, you will see a red colored light coming from the remote control. If the remote still will not work, it may be faulty.
Please ensure Anynet+ (HDMI-CEC) is enabled on your TV. With Anynet+, you can control external devices that are connected to your TV with HDMI using your TV remote. To turn on Anynet+ (HDMI-CEC), go to: Settings > General > External Device Manager > Anynet+ (HDMI-CEC).
I hope this helps. For further assistance, please contact Samsung Customer Support.
1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. Or text "SUPPORT" to 800-726-7864.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for purchasing Samsung’s AU8000 Crystal UHD TV and for your review. We appreciate your feedback regarding the issues you are experiencing with your remote control. If an HDMI ARC connection is available on the soundbar, this is the quickest and easiest way for your TV to control the soundbars volume with no setup needed on your part. For further troubleshooting, follow the steps below.
You may first want to reset your remote by pressing and holding Return and Enter (the center of the navigation pad) for more than 10 seconds. After performing this reset, you will need to pair the remote to the TV again. To pair, press the Return and Play/Pause buttons simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected.
Please also check to see if your remote is charged. You can check remaining battery by going to: Settings > General > Power and Energy Saving > Available Remote Battery.
Check if the remote is sending an IR signal. If it is sending an IR signal, you will see a red colored light coming from the remote control. If the remote still will not work, it may be faulty.
Please ensure Anynet+ (HDMI-CEC) is enabled on your TV. With Anynet+, you can control external devices that are connected to your TV with HDMI using your TV remote. To turn on Anynet+ (HDMI-CEC), go to: Settings > General > External Device Manager > Anynet+ (HDMI-CEC).
I hope this helps. For further assistance, please contact Samsung Customer Support.
1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. Or text "SUPPORT" to 800-726-7864.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Tv is good
on September 1, 2021
Posted by: Samsung
[This review was collected as part of a promotion.] Watching movies and shows. Also watch movies on YouTube and my Russian network. Tv is good. Can give 5 stars
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome
on September 6, 2021
Posted by: Allen
[This review was collected as part of a promotion.] Beautiful screen and colors would recommend to anyone looking for a tv with bright vibrant colors
Written by a customer while visiting Samsung US
Customer Rating
5
Very good displays
on September 6, 2021
Posted by: chrisunknown
[This review was collected as part of a promotion.] I use it just to watch TV or play games with my family. It's a great TV and the quality makes everything 10x better
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv
on September 6, 2021
Posted by: Qled
[This review was collected as part of a promotion.] We love this TV. Smart features are great. View of TV is clearer than any other we've had.
Written by a customer while visiting Samsung US
Customer Rating
5
Really easy to use
on September 6, 2021
Posted by: Soru
[This review was collected as part of a promotion.] Would be a lot better if it had more hdmi ports all in all its till a great tv for the price and the view quality is still pretty good
Written by a customer while visiting Samsung US