Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,979 Reviews)
Rating breakdown 2,979 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
81
63%of customers recommend this product.
(
193 out of
306)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
5
Great picture!
on August 5, 2021
Posted by: Kennyrp
beautiful picture and lots of good apps. only tv that carries the spectrum app, but wish it included the cloud with dvr on it so we could record.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice TV
on August 9, 2021
Posted by: TheGiz
[This review was collected as part of a promotion.] I'm enjoying my new Samsung 65" Smart TV.
Picture is great & has an unbelievably thin profile.
In my opinion, the only drawback is a minor lack of intuition.
Connecting the tv to my home theater was anything other than plug & play.
The audio changes dramatically between satellite & streaming platforms.
Even as an audio professional, I had to hire Hello Tech to come out & troubleshoot my system. It's improved, but still not where I want it to be. To be fair, this could have something to do w my pre-existing home theater setup, so I don't want to bag on the tv too badly. I just feel like the menu options could be more clear walking a user through audio setup.
Picture is great & has an unbelievably thin profile.
In my opinion, the only drawback is a minor lack of intuition.
Connecting the tv to my home theater was anything other than plug & play.
The audio changes dramatically between satellite & streaming platforms.
Even as an audio professional, I had to hire Hello Tech to come out & troubleshoot my system. It's improved, but still not where I want it to be. To be fair, this could have something to do w my pre-existing home theater setup, so I don't want to bag on the tv too badly. I just feel like the menu options could be more clear walking a user through audio setup.
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, August 10, 2021
Hi TheGiz!
Thank you for purchasing the 65" AU8000 and for your review. Your experience with the setup and audio performance of the TV is important to us and will be shared with our product teams.
I apologize for the inconveniences you have had with the inconsistent sound volume. The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to: Settings > Sound > Expert Settings > Auto Volume = On
There are several sound settings you can adjust to suit your personal sound preferences.
Change the Sound Mode by going to: Settings > Sound > Sound Mode
You can also customize the sound with Expert Settings by going to: Settings > Sound > Expert Settings
You may find the full user manual helpful when attempting to navigate new features or learn more about the settings withing the TV.
You can download the AU8000 TV's User Manual, e-Manual, and Quick Setup Guide on Samsung's website by clicking "Support" > "Manuals & Software" > "TVs & Home Theater" > "TVs". From there, you can select the AU8000 TV under "Crystal UHD TVs” > “A Model Lineup" and download the guides you would like. The e-Manual is also embedded into the TV itself under Settings > Support > Open e-Manual.
Should you ever have questions or need help, please call us at
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for purchasing the 65" AU8000 and for your review. Your experience with the setup and audio performance of the TV is important to us and will be shared with our product teams.
I apologize for the inconveniences you have had with the inconsistent sound volume. The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to: Settings > Sound > Expert Settings > Auto Volume = On
There are several sound settings you can adjust to suit your personal sound preferences.
Change the Sound Mode by going to: Settings > Sound > Sound Mode
You can also customize the sound with Expert Settings by going to: Settings > Sound > Expert Settings
You may find the full user manual helpful when attempting to navigate new features or learn more about the settings withing the TV.
You can download the AU8000 TV's User Manual, e-Manual, and Quick Setup Guide on Samsung's website by clicking "Support" > "Manuals & Software" > "TVs & Home Theater" > "TVs". From there, you can select the AU8000 TV under "Crystal UHD TVs” > “A Model Lineup" and download the guides you would like. The e-Manual is also embedded into the TV itself under Settings > Support > Open e-Manual.
Should you ever have questions or need help, please call us at
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
4
Love
on August 12, 2021
Posted by: Jluu
from Dallas, tx
i had an older model tv and when i upgraded to this i was amazed at the colors and crispness of the screen. having it hooked up to internet was good, means no more tripping over cords, but because i have basic internet there can be a lag. i love the extra samsung channels too.
i have a samsung smart monitor too,i got at the beginning of covid, and noticed that the remote for my monitor and tv work for the other, as far as on/off and volume, so be careful.
one complaint i have is while there is the option of sleep timer on thenquick setting menu there isn’t the option of screen off on the quick setting menu. minor complaint but for me, those go hand and hand.
otherwise i love it
otherwise i love it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has some great features.
on August 14, 2021
Posted by: Bert
[This review was collected as part of a promotion.] Our new tv is a great addition. The clarity is amazing. We compromised on a QLED tv for the picture quality. The nature shows have such breathtaking color and clarity. The access to other services like HBOMax, Netflix, Amazon Prime makes for a vast list of shows, movies and series.
Written by a customer while visiting Samsung US
Customer Rating
2
Great picture, terrible sound.
on August 15, 2021
Posted by: Disappointed
[This review was collected as part of a promotion.] We use the TV for viewing and streaming. The picture is great but the sound is lousy. We do not have a sound bar and the sound from the TV speakers is hollow with no depth and is very low. I have it up to 30 just to be able to hear it under normal circumstances. Its connected to a cable box with an HDMI cable and hardwired to the internet and the sound setting is standard. Any background music or sound effects sound like you are listening through a pair of cheap speakers. I tried tweaking it with the EQ settings but it did not help. I guess they want to sell sound bars so they put cheap speakers in the TV. I would not buy again and I am disappointed in Samsung.
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, August 16, 2021
Hi!
Thank you for purchasing the AU8000 Crystal UHD TV and for sharing your feedback regarding the sound quality. There are several volume features you can enable/disable/adjust to your liking.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input.
2) Adaptive Volume automatically adjusts to a specific volume level while you are watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source.
Also, some sources have their own volume control which might be set too low. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try cable connection again.
To assist you with possible sound settings adjustments for a better audio experience, or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for purchasing the AU8000 Crystal UHD TV and for sharing your feedback regarding the sound quality. There are several volume features you can enable/disable/adjust to your liking.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input.
2) Adaptive Volume automatically adjusts to a specific volume level while you are watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source.
Also, some sources have their own volume control which might be set too low. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try cable connection again.
To assist you with possible sound settings adjustments for a better audio experience, or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
4
Great
on August 16, 2021
Posted by: Lit2nite
[This review was collected as part of a promotion.] Awesome innovative and amazing great tv works seamlesssly with everything else . Fast interface and great ambient light
Written by a customer while visiting Samsung US
Customer Rating
3
This is not a normal TV
on August 20, 2021
Posted by: obadiah
from Bedford, KY
it is rather difficult to learn how to use this tv, it's not like a regular tv. channels are hard to find. it has a good quilty picture and sound once you figure out how to navigate. had i know, i would have bought a regular tv and not this one.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, August 23, 2021
Hi obadiah!
Thank you for choosing Samsung’s AU8000 Crystal UHD TV and for your review. We appreciate your feedback regarding user experience learning and navigating the menu.
To assist you in learning about the various features and functions of your new TV, you can download the AU8000 TV's User Manual, e-Manual, and Quick Setup Guide on Samsung's website by clicking "Support" > "Manuals & Software" > "TVs & Home Theater" > "TVs". From there, you can select the AU8000 TV under "Crystal UHD TVs” > “A Model Lineup" and download the guides you would like. The e-Manual is also embedded into the TV itself under Settings > Support > Open e-Manual.
Should you ever have questions or need help, please call us at
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for choosing Samsung’s AU8000 Crystal UHD TV and for your review. We appreciate your feedback regarding user experience learning and navigating the menu.
To assist you in learning about the various features and functions of your new TV, you can download the AU8000 TV's User Manual, e-Manual, and Quick Setup Guide on Samsung's website by clicking "Support" > "Manuals & Software" > "TVs & Home Theater" > "TVs". From there, you can select the AU8000 TV under "Crystal UHD TVs” > “A Model Lineup" and download the guides you would like. The e-Manual is also embedded into the TV itself under Settings > Support > Open e-Manual.
Should you ever have questions or need help, please call us at
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
3
Great picture, but...
on August 21, 2021
Posted by: Edward
from San Antonio
the volume clarity is bad. older samsung tv sounds better and fuller. we have to increase volume to 70s and change to 'amplify'. in addition, when connected to bose wave system, via bluetooth, the maxed out volume is too low. i would be it recommend.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
4
Value
5
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, August 23, 2021
Hi Edward!
Thank you for choosing the 2021 AU8000 Crystal UHD TV and for your review. There are several volume features you can adjust to your liking.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input.
2) Adaptive Volume automatically adjusts to a specific volume level while you are watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > Sound > Sound Mode
Also, some sources have their own volume control which might be set too low. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try cable connection again.
Should you ever have questions or need help, please call us at
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for choosing the 2021 AU8000 Crystal UHD TV and for your review. There are several volume features you can adjust to your liking.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input.
2) Adaptive Volume automatically adjusts to a specific volume level while you are watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > Sound > Sound Mode
Also, some sources have their own volume control which might be set too low. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try cable connection again.
Should you ever have questions or need help, please call us at
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US