Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,978 Reviews)
Rating breakdown 2,978 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
80
63%of customers recommend this product.
(
193 out of
305)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
5
This product has some great features.
on August 14, 2021
Posted by: Bert
[This review was collected as part of a promotion.] Our new tv is a great addition. The clarity is amazing. We compromised on a QLED tv for the picture quality. The nature shows have such breathtaking color and clarity. The access to other services like HBOMax, Netflix, Amazon Prime makes for a vast list of shows, movies and series.
Written by a customer while visiting Samsung US
Customer Rating
2
Great picture, terrible sound.
on August 15, 2021
Posted by: Disappointed
[This review was collected as part of a promotion.] We use the TV for viewing and streaming. The picture is great but the sound is lousy. We do not have a sound bar and the sound from the TV speakers is hollow with no depth and is very low. I have it up to 30 just to be able to hear it under normal circumstances. Its connected to a cable box with an HDMI cable and hardwired to the internet and the sound setting is standard. Any background music or sound effects sound like you are listening through a pair of cheap speakers. I tried tweaking it with the EQ settings but it did not help. I guess they want to sell sound bars so they put cheap speakers in the TV. I would not buy again and I am disappointed in Samsung.
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, August 16, 2021
Hi!
Thank you for purchasing the AU8000 Crystal UHD TV and for sharing your feedback regarding the sound quality. There are several volume features you can enable/disable/adjust to your liking.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input.
2) Adaptive Volume automatically adjusts to a specific volume level while you are watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source.
Also, some sources have their own volume control which might be set too low. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try cable connection again.
To assist you with possible sound settings adjustments for a better audio experience, or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for purchasing the AU8000 Crystal UHD TV and for sharing your feedback regarding the sound quality. There are several volume features you can enable/disable/adjust to your liking.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input.
2) Adaptive Volume automatically adjusts to a specific volume level while you are watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source.
Also, some sources have their own volume control which might be set too low. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try cable connection again.
To assist you with possible sound settings adjustments for a better audio experience, or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
4
Great
on August 16, 2021
Posted by: Lit2nite
[This review was collected as part of a promotion.] Awesome innovative and amazing great tv works seamlesssly with everything else . Fast interface and great ambient light
Written by a customer while visiting Samsung US
Customer Rating
3
This is not a normal TV
on August 20, 2021
Posted by: obadiah
from Bedford, KY
it is rather difficult to learn how to use this tv, it's not like a regular tv. channels are hard to find. it has a good quilty picture and sound once you figure out how to navigate. had i know, i would have bought a regular tv and not this one.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, August 23, 2021
Hi obadiah!
Thank you for choosing Samsung’s AU8000 Crystal UHD TV and for your review. We appreciate your feedback regarding user experience learning and navigating the menu.
To assist you in learning about the various features and functions of your new TV, you can download the AU8000 TV's User Manual, e-Manual, and Quick Setup Guide on Samsung's website by clicking "Support" > "Manuals & Software" > "TVs & Home Theater" > "TVs". From there, you can select the AU8000 TV under "Crystal UHD TVs” > “A Model Lineup" and download the guides you would like. The e-Manual is also embedded into the TV itself under Settings > Support > Open e-Manual.
Should you ever have questions or need help, please call us at
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for choosing Samsung’s AU8000 Crystal UHD TV and for your review. We appreciate your feedback regarding user experience learning and navigating the menu.
To assist you in learning about the various features and functions of your new TV, you can download the AU8000 TV's User Manual, e-Manual, and Quick Setup Guide on Samsung's website by clicking "Support" > "Manuals & Software" > "TVs & Home Theater" > "TVs". From there, you can select the AU8000 TV under "Crystal UHD TVs” > “A Model Lineup" and download the guides you would like. The e-Manual is also embedded into the TV itself under Settings > Support > Open e-Manual.
Should you ever have questions or need help, please call us at
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
3
Great picture, but...
on August 21, 2021
Posted by: Edward
from San Antonio
the volume clarity is bad. older samsung tv sounds better and fuller. we have to increase volume to 70s and change to 'amplify'. in addition, when connected to bose wave system, via bluetooth, the maxed out volume is too low. i would be it recommend.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
4
Value
5
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, August 23, 2021
Hi Edward!
Thank you for choosing the 2021 AU8000 Crystal UHD TV and for your review. There are several volume features you can adjust to your liking.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input.
2) Adaptive Volume automatically adjusts to a specific volume level while you are watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > Sound > Sound Mode
Also, some sources have their own volume control which might be set too low. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try cable connection again.
Should you ever have questions or need help, please call us at
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for choosing the 2021 AU8000 Crystal UHD TV and for your review. There are several volume features you can adjust to your liking.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input.
2) Adaptive Volume automatically adjusts to a specific volume level while you are watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > Sound > Sound Mode
Also, some sources have their own volume control which might be set too low. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try cable connection again.
Should you ever have questions or need help, please call us at
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
The crystal clear picture and thinness of the TV
on August 23, 2021
Posted by: George
from High desert Southern California
great reviews the picture is crystal clear the tv is thin as heck. the remote is very confusing it's so small and very little buttons i need help in that. the apps are good. sound is awesome. i don't like the remote going to directv when i start the tv on netflix. i need help in that. other than that it's a great great investment.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, August 26, 2021
Hi George!
Thank you for choosing Samsung’s AU8000 TV and for your review. We appreciate your feedback regarding the remote included with your TV. To assist you in the functions and settings of the remote, you can download the Remote Guide directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “TVs”. From there, you can select the AU8000 TV under "Crystal UHD TVs” > “A Model Lineup" and download the guides you would like.
The AU8000 features the ability to launch the last app used on startup if you would like your TV to default to your favorite streaming service instead of an external device. To enable this feature, go to Settings > General > Smart Features > Auto Run Last App
Should you ever have questions or need help, please call us at
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for choosing Samsung’s AU8000 TV and for your review. We appreciate your feedback regarding the remote included with your TV. To assist you in the functions and settings of the remote, you can download the Remote Guide directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “TVs”. From there, you can select the AU8000 TV under "Crystal UHD TVs” > “A Model Lineup" and download the guides you would like.
The AU8000 features the ability to launch the last app used on startup if you would like your TV to default to your favorite streaming service instead of an external device. To enable this feature, go to Settings > General > Smart Features > Auto Run Last App
Should you ever have questions or need help, please call us at
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Great for Gaming
on August 28, 2021
Posted by: Peter K
from Kalamazoo, MI
got this to go along with my xbox series s and it is amazing to see the difference between this and my older samsung. from start up the picture quality is top of the line and has great sound quality also. its lightweight and easy to set up with all my subscriptions. plus i can hook it up with alexa and play games and open apps with just my voice!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Connection to my LG Soundbar
on August 31, 2021
Posted by: Charlie
from Hendersonville, NC
the tv is nice. i do like it. but the remote will not run my lg soundbar. which means i have to use two remotes. which means my my wife is annoyed. which means it’s my fault because i bought this tv.
i have scoured the internet to find a solution and i dont want to buy a new sound bar. so we’ll just sort it out in therapy.
Features
2
Performance
2
Design
4
Value
4
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, September 2, 2021
Hi Charlie,
Thank you for purchasing Samsung’s AU8000 Crystal UHD TV and for your review. We appreciate your feedback regarding the issues you are experiencing with your remote control. If an HDMI ARC connection is available on the soundbar, this is the quickest and easiest way for your TV to control the soundbars volume with no setup needed on your part. For further troubleshooting, follow the steps below.
You may first want to reset your remote by pressing and holding Return and Enter (the center of the navigation pad) for more than 10 seconds. After performing this reset, you will need to pair the remote to the TV again. To pair, press the Return and Play/Pause buttons simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected.
Please also check to see if your remote is charged. You can check remaining battery by going to: Settings > General > Power and Energy Saving > Available Remote Battery.
Check if the remote is sending an IR signal. If it is sending an IR signal, you will see a red colored light coming from the remote control. If the remote still will not work, it may be faulty.
Please ensure Anynet+ (HDMI-CEC) is enabled on your TV. With Anynet+, you can control external devices that are connected to your TV with HDMI using your TV remote. To turn on Anynet+ (HDMI-CEC), go to: Settings > General > External Device Manager > Anynet+ (HDMI-CEC).
I hope this helps. For further assistance, please contact Samsung Customer Support.
1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. Or text "SUPPORT" to 800-726-7864.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for purchasing Samsung’s AU8000 Crystal UHD TV and for your review. We appreciate your feedback regarding the issues you are experiencing with your remote control. If an HDMI ARC connection is available on the soundbar, this is the quickest and easiest way for your TV to control the soundbars volume with no setup needed on your part. For further troubleshooting, follow the steps below.
You may first want to reset your remote by pressing and holding Return and Enter (the center of the navigation pad) for more than 10 seconds. After performing this reset, you will need to pair the remote to the TV again. To pair, press the Return and Play/Pause buttons simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected.
Please also check to see if your remote is charged. You can check remaining battery by going to: Settings > General > Power and Energy Saving > Available Remote Battery.
Check if the remote is sending an IR signal. If it is sending an IR signal, you will see a red colored light coming from the remote control. If the remote still will not work, it may be faulty.
Please ensure Anynet+ (HDMI-CEC) is enabled on your TV. With Anynet+, you can control external devices that are connected to your TV with HDMI using your TV remote. To turn on Anynet+ (HDMI-CEC), go to: Settings > General > External Device Manager > Anynet+ (HDMI-CEC).
I hope this helps. For further assistance, please contact Samsung Customer Support.
1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. Or text "SUPPORT" to 800-726-7864.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US