Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,979 Reviews)
Rating breakdown 2,979 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
81
63%of customers recommend this product.
(
193 out of
306)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
5
Excellent picture definition
on July 25, 2021
Posted by: Buen0Vista
[This review was collected as part of a promotion.] The quality of the picture is spectacular, movie theatre quality. Streaming, sports events, exercise programs. Sound quality is good as well, no need for sound bar.
This is the 3rd Samsung purchase, it was a replacement of an old Samsung, shortly after purchased a smaller 32".
Both televisions have quality picture with affordable price.
This is the 3rd Samsung purchase, it was a replacement of an old Samsung, shortly after purchased a smaller 32".
Both televisions have quality picture with affordable price.
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung AU8000
on July 25, 2021
Posted by: Illustrate87
[This review was collected as part of a promotion.] This tv is nearly the lerfect machine. The colors are vibrant, the sound quality is too nitch. My inly comolaint is that certain apps crash very often, but a wuick exit and re-open and you’re ready to go. 4.5/5 stars!
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, July 26, 2021
Hi Illustrate87!
Thank you for choosing the AU8000 Crystal UHD TV and taking the time to share your experience with the app performance on your TV. If your app is freezing, not loading, or crashing, you can try cold booting your TV by holding down the power button on your remote for 5+ sec until the TV turns off and on again, deleting and downloading the apps again, and completing full reset of Smart Hub to correct the issue.
Please also check that your TV is running the latest firmware version (ver1577.3). Go to: Settings > Support > Software Update.
Should you ever have questions or need help, please call us at:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for choosing the AU8000 Crystal UHD TV and taking the time to share your experience with the app performance on your TV. If your app is freezing, not loading, or crashing, you can try cold booting your TV by holding down the power button on your remote for 5+ sec until the TV turns off and on again, deleting and downloading the apps again, and completing full reset of Smart Hub to correct the issue.
Please also check that your TV is running the latest firmware version (ver1577.3). Go to: Settings > Support > Software Update.
Should you ever have questions or need help, please call us at:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
So happy with my new TV
on July 25, 2021
Posted by: mountainmatt
[This review was collected as part of a promotion.] Just moved across the country and I really wanted to upgrade my tv. I’ve been using an old Samsung 32” 720p tv for years, so I figured I’d treat myself to something nicer. It’s not OLED, but wow this tv is perfect for me. Great colors, sharpness, good brightness, and easy to set up. Plus, I can finally take advantage of my PS4 Pro and play games in 4k. I dont know how I played games on such a small tv in the past, the 50inch is a real game changer for me. Overall I’m really stoked on this TV, it’s a super great entry level 4k. Only negatives I would say is the menu system is a little laggy and the sound isn’t that great. I also wish HDR content was brighter, but at this price range I’m still happy with the AU8000’s performance.
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, July 26, 2021
Hi mountainmatt!
Thank you for purchasing the AU8000 Crystal UHD TV from Samsung and sharing your review. I am glad to hear you are enjoying the overall experience with your new TV. Your feedback regarding the sound and HDR performance is important to us and will be shared with our product teams.
To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Please also be sure you are running the latest firmware (ver1577.3). You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
There are several sound settings you can adjust to suit your personal sound preferences. Change the Sound Mode by going to: Settings > Sound > Sound Mode
You can also customize the sound with Expert Settings by going to: Settings > Sound > Expert Settings
If you are unsatisfied with the default brightness settings, you can customize the brightness level between 0 – 50 to your preference. Go to Home > Settings > Picture > Expert Settings > Brightness.
You can also try different Picture Modes to see which best fits your needs. Go to Home > Settings > Picture > Picture Mode for the below choices:
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
Should you ever have questions or need help, please call us at:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for purchasing the AU8000 Crystal UHD TV from Samsung and sharing your review. I am glad to hear you are enjoying the overall experience with your new TV. Your feedback regarding the sound and HDR performance is important to us and will be shared with our product teams.
To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Please also be sure you are running the latest firmware (ver1577.3). You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
There are several sound settings you can adjust to suit your personal sound preferences. Change the Sound Mode by going to: Settings > Sound > Sound Mode
You can also customize the sound with Expert Settings by going to: Settings > Sound > Expert Settings
If you are unsatisfied with the default brightness settings, you can customize the brightness level between 0 – 50 to your preference. Go to Home > Settings > Picture > Expert Settings > Brightness.
You can also try different Picture Modes to see which best fits your needs. Go to Home > Settings > Picture > Picture Mode for the below choices:
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
Should you ever have questions or need help, please call us at:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great features & excellent picture
on July 25, 2021
Posted by: Live4TV
[This review was collected as part of a promotion.] I bought this TV for my bedroom & it is a perfect fit. The picture is bright & clear & because of the preloaded Spectrum app, I am able to watch my favorites shows in the comfort of my bedroom without having to pay a monthly fee for an additional cable box.
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture and easy to set up
on July 25, 2021
Posted by: GreatTV1
[This review was collected as part of a promotion.] So far this has been a great TV. Has a great picture and setting the TV up was easy. Also love that the remote control that come with the TV also works on my cable TV box.
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on July 25, 2021
Posted by: La1954
[This review was collected as part of a promotion.] The sound is good the visuals are good it looks good in the space overall it's good at this point I cannot find any problems with this TV we are very happy with it.
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on July 25, 2021
Posted by: YourmySunshine21
[This review was collected as part of a promotion.] I previously returned a TV of another brand due to picture damage. I’m so so happy I exchanged it for this Samsung TV. The quality of the TV is top of the line. It came with detailed instructions for set up which made it very easy to do. Its very compatible with the Amazon Fire Stick and can use the Alexa or Fire Stick remote. It has a multitude of Apps already downloaded including Netflix and Apple TV. The picture is beautiful and sharp. Also it’s very easy to navigate through the TV features and channels.
Written by a customer while visiting Samsung US
Customer Rating
5
Very happy customer!
on July 25, 2021
Posted by: RemoteControlled
[This review was collected as part of a promotion.] I'm really loving this TV. Upgraded from a 700 series model, and the interface on this one is MUCH faster. It feels very "future-proof" with built in capability for streaming apps, and Apple Airplay. Gaming on the big screen is SO nice! Great purchase for a new apartment, I feel I'll be able to enjoy it for many years to come!
Written by a customer while visiting Samsung US