Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,979 Reviews)
Rating breakdown 2,979 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
81
63%of customers recommend this product.
(
193 out of
306)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
4
Great mid range TV
on July 24, 2021
Posted by: SBO2020
[This review was collected as part of a promotion.] The TV has great features such including preloaded apps. I like the Samsung Media Centre and the picture quality is great too. The remote syncs to other equipment for seamless experience too
Written by a customer while visiting Samsung US
Customer Rating
5
Great quality and no outside reflection. .
on July 24, 2021
Posted by: Jimjic
[This review was collected as part of a promotion.] We have this in our patio which is about 20 feet from the TV room indoors which has a larger SamSung TV. There is no problem with sound or volume interference when both TVs are on. The remote that came with this 50 inch TV is smaller than we're used to and we're still trying to figure out how to use it -- more complicated that setting up the TV.
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, July 26, 2021
Hi Jimjic!
Thank you for choosing the 2021 AU8000 Crystal UHD TV and for sharing your thoughts on the remote.
Please know that many of the buttons on your remote have multiple functions. For example, the Volume button is moved UP/DOWN to adjust volume, and to MUTE the sound, you need to PRESS it in. If that same button is pressed for > than 1 second, the Accessibility Shortcuts appears. Pressing the RETURN button (looks like a curved, backwards facing arrow) returns you to the previous menu, pressing it while watching a program will take you back to the previous channel.
You can learn more about the remote and its functions on pages 24 - 28 in the full user manual at the following link: https://downloadcenter.samsung.com/content/UM/202106/20210624133023578/OSNATSCA-6.0.0_EM_OSCAR_USA_ENG_210608.0.pdf
Should you ever have questions or need help, please call us at:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for choosing the 2021 AU8000 Crystal UHD TV and for sharing your thoughts on the remote.
Please know that many of the buttons on your remote have multiple functions. For example, the Volume button is moved UP/DOWN to adjust volume, and to MUTE the sound, you need to PRESS it in. If that same button is pressed for > than 1 second, the Accessibility Shortcuts appears. Pressing the RETURN button (looks like a curved, backwards facing arrow) returns you to the previous menu, pressing it while watching a program will take you back to the previous channel.
You can learn more about the remote and its functions on pages 24 - 28 in the full user manual at the following link: https://downloadcenter.samsung.com/content/UM/202106/20210624133023578/OSNATSCA-6.0.0_EM_OSCAR_USA_ENG_210608.0.pdf
Should you ever have questions or need help, please call us at:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Great Purchase
on July 24, 2021
Posted by: Luvmysamsung
[This review was collected as part of a promotion.] Happy with TV. Set up was amazingly easy. Picture crystal clear and sound is great. Features are great and easy to maneuver and use
Written by a customer while visiting Samsung US
Customer Rating
5
Game mode 4K and remote
on July 24, 2021
Posted by: Samsungdevicesuser
[This review was collected as part of a promotion.] This TV is surprisingly great , Game mode turns automatically on when you switch to the game consol. The image is vivid and clear and the sound is very good. Features of this TV are also great. It supports remote desktop , screen mirroring your phone or PC. Work well with samsung mobile devices (samsung dex) Awesome experience for remote work and study. Incredibly smart
Written by a customer while visiting Samsung US
Customer Rating
4
Solid
on July 25, 2021
Posted by: Paul
[This review was collected as part of a promotion.] This is a very nice TV. The picture is excellent and it pairs very nicely with the tone bar I already had. The directions are minimal and nowhere did it give me the size bolts I needed to attach the TV to my wall mount. The remote is functional but minimal as well. There is an accompanying app that will function as a remote allow for faster searching (you can type using your phone keyboard). The only problem is the app asks for a lot of unnecessary personal information. I figure their tracking my every click so I don’t use it.
Written by a customer while visiting Samsung US
Customer Rating
3
Great Tv, overall Sound could definitely be better
on July 25, 2021
Posted by: BrownHanky
[This review was collected as part of a promotion.] I purchased this Television as a second display for my desktop Mac, and have been since blown away by crisp, vibrant graphics that illustrate in life-like true tones. The thin design and sleek finishes make the tv look very expensive and modern. I wasn't as impressed with the sound quality. will definitely need to invest in a soundbar to elevate it's performance. The remote is very responsive, and is can behave temperamental. The ai, isn't all that great either. I have another Samsung that's two years older, but much more intuitive. Still a really incredible television. worth every penny and would buy it again, even with the short comings
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, July 26, 2021
Hi!
Thank you for purchasing the AU8000 TV and for sharing your feedback regarding the sound quality. There are several sound settings you can adjust to suit your personal sound preferences.
Change the Sound Mode by going to: Settings > Sound > Sound Mode
You can also customize the sound with Expert Settings by going to: Settings > Sound > Expert Settings
To assist you with possible sound settings adjustments for a better audio experience, or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for purchasing the AU8000 TV and for sharing your feedback regarding the sound quality. There are several sound settings you can adjust to suit your personal sound preferences.
Change the Sound Mode by going to: Settings > Sound > Sound Mode
You can also customize the sound with Expert Settings by going to: Settings > Sound > Expert Settings
To assist you with possible sound settings adjustments for a better audio experience, or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on July 25, 2021
Posted by: Pmatt54
[This review was collected as part of a promotion.] Has all the apps built in that you want. No need for external devices. Simple to operate. Highly recommended
Written by a customer while visiting Samsung US
Customer Rating
5
Well designed TV. Great picture.
on July 25, 2021
Posted by: WECoyote
[This review was collected as part of a promotion.] We use our TV with Comcast cable. The picture and sound quality are excellent. The TV is very appealing to look at with a narrow bezel. The menus are a little confusing coming from an older 50" model, but are OK after you get used to them.
Written by a customer while visiting Samsung US