Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,979 Reviews)
Rating breakdown 2,979 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
81
63%of customers recommend this product.
(
193 out of
306)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
5
This product has a great picture
on July 24, 2021
Posted by: Mar71
[This review was collected as part of a promotion.] I love the Samsung TV's I have three of them. There picture quality is the best in my opinion. Plus the remote is easy to use. I always recommend the Samsung TV's to my family.
Written by a customer while visiting Samsung US
Customer Rating
5
Love the TV great picture
on July 24, 2021
Posted by: Rusty
[This review was collected as part of a promotion.] Great picture first smart tv very easy to use . Has all the apps that I use. Remote easy to use I’m not very tech savvy.
Written by a customer while visiting Samsung US
Customer Rating
4
Love the tv but not the remote.
on July 24, 2021
Posted by: Ginny
[This review was collected as part of a promotion.] The remote is small and hard to use for seniors. I called for a more user friendly model but none were available.
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, July 26, 2021
Hi Ginny!
Thank you for choosing the 2021 AU8000 Crystal UHD TV and for sharing your thoughts on the remote.
Please know that many of the buttons on your remote have multiple functions. For example, the Volume button is moved UP/DOWN to adjust volume, and to MUTE the sound, you need to PRESS it in. If that same button is pressed for > than 1 second, the Accessibility Shortcuts appears. Pressing the RETURN button (looks like a curved, backwards facing arrow) returns you to the previous menu, pressing it while watching a program will take you back to the previous channel.
You can learn more about the remote and its functions on pages 24 - 28 in the full user manual at the following link: https://downloadcenter.samsung.com/content/UM/202106/20210624133023578/OSNATSCA-6.0.0_EM_OSCAR_USA_ENG_210608.0.pdf
Should you ever have questions or need help, please call us at:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
3
Movies and Gaming
on July 24, 2021
Posted by: ItwasFree
[This review was collected as part of a promotion.] The picture quality is really good with movies and games. I do however experience some screen tearing while gaming. If you stand still in game everything is clear. When you start running in game is when the picture blurs some and you see a small trail.
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, July 26, 2021
Hi!
Thank you for choosing the Samsung AU8000 Crystal UHD TV and for sharing your feedback regarding your picture when gaming.
When you use Auto Game Mode (ALLM), your screen will automatically optimize your screen giving you a smoother gaming experience without motion blur and judder. For optimal motion image performance, you may want to adjust the picture clarity setting by going to: Settings > Picture > Expert Settings > Picture Clarity Settings
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
Should you need further assistance with features or other product usage, please reach out to Samsung Support via any of the below options:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for choosing the Samsung AU8000 Crystal UHD TV and for sharing your feedback regarding your picture when gaming.
When you use Auto Game Mode (ALLM), your screen will automatically optimize your screen giving you a smoother gaming experience without motion blur and judder. For optimal motion image performance, you may want to adjust the picture clarity setting by going to: Settings > Picture > Expert Settings > Picture Clarity Settings
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
Should you need further assistance with features or other product usage, please reach out to Samsung Support via any of the below options:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung43
on July 24, 2021
Posted by: Samsung43
[This review was collected as part of a promotion.] Great tv for streaming the all services. Enjoying the performance.
A big fan of Samsung quality and performance.
A big fan of Samsung quality and performance.
Written by a customer while visiting Samsung US
Customer Rating
5
Clarity is amazing!
on July 24, 2021
Posted by: Hans
[This review was collected as part of a promotion.] Love the clarity of the tv. The remote is simple and easy to use. This is my first tv ever and I’m very happy with it!
Written by a customer while visiting Samsung US
Customer Rating
5
Great quality
on July 24, 2021
Posted by: Sammy
[This review was collected as part of a promotion.] I mainly use my tv for games, game/fight night, YouTube, and Netflix just because the graphics are incredible.
You see tons of cool colors in music videos and he quality on fight is just amazing!
Thank you Samsung!
Written by a customer while visiting Samsung US
Customer Rating
5
Picture
on July 24, 2021
Posted by: Bren
[This review was collected as part of a promotion.] The picture clarity is excellent! Would highly recommend.
Written by a customer while visiting Samsung US