Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,978 Reviews)
Rating breakdown 2,978 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
80
63%of customers recommend this product.
(
193 out of
305)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
1
Never worked properly. Unable to program.
on October 31, 2021
Posted by: Chad
from Mi
the quality of this devise is just not there.
i switched to another brand of tv and had no issues.
i switched to another brand of tv and had no issues.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, November 1, 2021
Chad,
Thank you for sharing your review of the Samsung AU8000 TV. Your details regarding your experience are appreciated and will be shared with our internal teams.
Should you ever decide to give Samsung TVs another try and experience issues, or need assistance with usage, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Specialist
Thank you for sharing your review of the Samsung AU8000 TV. Your details regarding your experience are appreciated and will be shared with our internal teams.
Should you ever decide to give Samsung TVs another try and experience issues, or need assistance with usage, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Stopped working after 3 momths
on September 4, 2022
Posted by: Hanna
from WI
tv literally shuts off and turns back on every 10 seconds. do not recommend not worth the money
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, September 5, 2022
Hi Hanna,
Thank you for purchasing the Samsung AU8000 TV. I’m sorry to hear you’re experiencing a power cycling issue where your TV turns on and off repeatedly.
Please try a few troubleshooting steps that may help solve the issue:
1) Check the power cable for damage and proper connection.
2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top), or damaged, this is likely the cause of the issue. Replace the cable.
3) Unplug the TV from the wall outlet for 30 seconds, then plug it back in.
4) If the power cycling allows enough time between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software.
The TV will likely need service if the issue persists after these steps. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defects, if purchased brand-new directly from an authorized seller.
Please get in touch with us so that we can better investigate your issue and assist you with a solution or replacement. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Thank you for purchasing the Samsung AU8000 TV. I’m sorry to hear you’re experiencing a power cycling issue where your TV turns on and off repeatedly.
Please try a few troubleshooting steps that may help solve the issue:
1) Check the power cable for damage and proper connection.
2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top), or damaged, this is likely the cause of the issue. Replace the cable.
3) Unplug the TV from the wall outlet for 30 seconds, then plug it back in.
4) If the power cycling allows enough time between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software.
The TV will likely need service if the issue persists after these steps. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defects, if purchased brand-new directly from an authorized seller.
Please get in touch with us so that we can better investigate your issue and assist you with a solution or replacement. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV.
on December 12, 2022
Posted by: Carlitos
from Victorville California
This is my first Samsung TV I ever bought, and for my Budget I picked this one. l Love my new TV it does it's job.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Clear picture. Works well.
on April 20, 2021
Posted by: Familytv
[This review was collected as part of a promotion.] Used in main family room, and as primary TV. Easy to see from broad area.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, April 20, 2021
Hello FamilyTV,
Thank you for purchasing the Samsung AU8000 and for your review. Your new 4K Smart TV features Dynamic Crystal technology which provides you with immersive, life-like pictures with millions of shades of color. I am happy to hear you are enjoying your new TV.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for purchasing the Samsung AU8000 and for your review. Your new 4K Smart TV features Dynamic Crystal technology which provides you with immersive, life-like pictures with millions of shades of color. I am happy to hear you are enjoying your new TV.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Great TV, poor apps
on June 30, 2021
Posted by: James
[This review was collected as part of a promotion.] TV looks great and 4k/HDR picture delivers. However, apps are limited, including no MLB.tv or Pluto, among others. Very few sports apps, period. No NFL. No NBA. It seems incredulous that Samsung would release a first-rate TV with second-rate apps. The only work around is to get a streaming device and that's seems ridiculous after paying a premium for this TV. Also, the home screen is cluttered with a bunch of useless programming most people will never use. Disappointing.
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, July 1, 2021
Hi James!
Thank you for purchasing the 65" AU8000 Crystal UHD TV from Samsung and sharing your review. I am glad to hear you are enjoying the picture quality provided by the Crystal Processor 4K paired with Dynamic Crystal Color technology giving you a realistic, detailed image for everything you watch. Your feedback regarding user interface and app selection is important to us and will be shared with the product team.
Samsung offers hundreds of apps in our App Store that you can download, and we are continuously adding more premium content and new services to our Smart TV platform.
If the app you would like to use is not available through the built in app store, you can take advantage of the wide number of screen mirror options available through the TV for Android and Apple mobile devices.
Should you ever have questions or need help, please call us at:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for purchasing the 65" AU8000 Crystal UHD TV from Samsung and sharing your review. I am glad to hear you are enjoying the picture quality provided by the Crystal Processor 4K paired with Dynamic Crystal Color technology giving you a realistic, detailed image for everything you watch. Your feedback regarding user interface and app selection is important to us and will be shared with the product team.
Samsung offers hundreds of apps in our App Store that you can download, and we are continuously adding more premium content and new services to our Smart TV platform.
If the app you would like to use is not available through the built in app store, you can take advantage of the wide number of screen mirror options available through the TV for Android and Apple mobile devices.
Should you ever have questions or need help, please call us at:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
This tv is great I own samsung everything
on April 22, 2021
Posted by: Chaddyv
[This review was collected as part of a promotion.] I own three samsung tv all are great for streaming movies and playing games.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, April 23, 2021
Hi Chaddyv,
Thank you for purchasing the Samsung AU8000 and for your review. I am glad to hear your new 2021 Smart 4K TV is a great addition to your previous Samsung TVs.
Should you ever have any questions or need help with settings or features, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for purchasing the Samsung AU8000 and for your review. I am glad to hear your new 2021 Smart 4K TV is a great addition to your previous Samsung TVs.
Should you ever have any questions or need help with settings or features, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Love the size and picture!
on December 9, 2021
Posted by: Nicole
i love my samsung tv. it also has samsung channels which i wasn’t expecting. i absolutely love the picture as it shows really well with you following the camera.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great picture, sound not impressed
on December 11, 2021
Posted by: Robe
tv replaced a sony 52” that picture died on. better picture and clarity then the sony and really easy to setup and connect to wifi. not impressed woth sound quality, took tv back to store and swapped for a new one because sound was echoing and felt like listening in a tunnel. second tv same experience, decided to keep as tv is more for background noise then anything. considering buying a sound bar to see if that amkes sound better, but not happy that it seems like this is a pmoy to have to buy a sound bar….
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, December 13, 2021
Hi Robe,
Thank you for purchasing the Samsung AU8000 Crystal UHD TV and for sharing your feedback regarding the sound quality. Please know there are several sound settings you can adjust to suit your personal sound preferences.
Change the Sound Mode by going to: Settings > Sound > Sound Mode
You can also customize the sound with Expert Settings by going to: Settings > Sound > Expert Settings
To assist you with possible sound settings adjustments for a better audio experience, or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Thank you for purchasing the Samsung AU8000 Crystal UHD TV and for sharing your feedback regarding the sound quality. Please know there are several sound settings you can adjust to suit your personal sound preferences.
Change the Sound Mode by going to: Settings > Sound > Sound Mode
You can also customize the sound with Expert Settings by going to: Settings > Sound > Expert Settings
To assist you with possible sound settings adjustments for a better audio experience, or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Written by a customer while visiting Samsung US