Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,978 Reviews)
Rating breakdown 2,978 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
80
63%of customers recommend this product.
(
193 out of
305)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
1
Screen only lasts for 3 years
on June 1, 2025
Posted by: Chris G
from Hoboken, NJ
Half the screen went black after owning for 3 years
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
As always, ‘WE’ are the product, not the consumer
on December 22, 2021
Posted by: Sean
there are so many apps built into this thing and its not possible to remove most of them (guessing they get paid to include). its extremely difficult to set up a simple antenna (for local sports) because they are pushing samsung tv so hard. everything is tracked. multilple privacy acknowledgements required. makes me long for a 32” old school tv. once again, we, the consumers, are truly the product and all our info is being sold. there are all sorts of pop-ups and misdirections to try to get you to pay for sponsored content. you think this tv is cheap? ‘we’, the consumers are cheap. i will not buy another samsung, maybe everything else is the same, i’ll risk it
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
2
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, December 23, 2021
Hi Sean,
Thank you for your review of the Samsung AU8000 Crystal UHD TV. Your feedback is very important to us and will be shared with our internal product team.
If there is anything we can do to improve your experience such as helping to optimize settings, please let us know. You can reach Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Thank you for your review of the Samsung AU8000 Crystal UHD TV. Your feedback is very important to us and will be shared with our internal product team.
If there is anything we can do to improve your experience such as helping to optimize settings, please let us know. You can reach Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Tv has everything we need
on April 27, 2021
Posted by: JStiner
[This review was collected as part of a promotion.] We love the built in apps, Netflix, Hulu, Spotify, YouTube.
It's easy to screen mirror with our Samsung phones and windows laptops.
It's easy to screen mirror with our Samsung phones and windows laptops.
Great product, we currently own 3 of them in different sizes.
Written by a customer while visiting Samsung US
Customer Rating
4
Good TV
on June 6, 2021
Posted by: Kaye
from Deltona fl
i love the tv, very clear picture. i gave it 4 stars because the remote sucks. it is very hard to use. less buttons does not make it a better remote. getting back to the home screen on prime or netflix is a nightmare. the screen shows a view of what you are watching and the different apps and it takes 3-4 tries to get back to the movie list. very poor design.
Features
3
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
A Struggle for the average person
on November 20, 2021
Posted by: Harley
the average person who is not a tech genius will struggle with setting this tv up, especially if it is used without cable or ai. the expectation when you turn it on is that it is connected to a cable, satelite or internet. if it is not, then it is impossible to set the tv up.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, November 22, 2021
Hi Harley,
Thank you for purchasing the 2021 AU8000 Crystal UHD TV and for sharing your experience with the setup. Your feedback is important to us and will be shared with our product teams. Please know that the e-Manual is available directly on your TV at: Settings > Support > Open e-Manual
Additionally, you can download the AU8000's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the AU8000 TV under Crystal UHD TVs > A Model Lineup to download the guides you would like.
If you need further assistance with setup or have any questions regarding functions, operation, or settings please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Thank you for purchasing the 2021 AU8000 Crystal UHD TV and for sharing your experience with the setup. Your feedback is important to us and will be shared with our product teams. Please know that the e-Manual is available directly on your TV at: Settings > Support > Open e-Manual
Additionally, you can download the AU8000's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the AU8000 TV under Crystal UHD TVs > A Model Lineup to download the guides you would like.
If you need further assistance with setup or have any questions regarding functions, operation, or settings please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Overall excellent
on December 7, 2021
Posted by: Alex
from Queen NY
excellent product good tv good speakers soubd great remote in quite easily to operate.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
NOT SO HOT
on October 11, 2022
Posted by: MICHAEL
from Florida
THERE IS A CHIP TO REMOTE ISSUE AND THE UNIT HAD TO BE REPLACED WITHIN THE FIRST MONTH JUST SAYING,
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
5
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, October 12, 2022
Hi MICHAEL,
It's unfortunate that your Samsung AU8000 TV had to be replaced within the first month. I understand how frustrating that can be, and we appreciate your patience in dealing with a warranty exchange.
If you have questions or need help, Samsung is here for you! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
It's unfortunate that your Samsung AU8000 TV had to be replaced within the first month. I understand how frustrating that can be, and we appreciate your patience in dealing with a warranty exchange.
If you have questions or need help, Samsung is here for you! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
Beautiful Picture but HORRIBLE sound!
on October 11, 2021
Posted by: Susan
from Pensacola, FL
i loved the beautiful picture on this television, but after 10 days of torture to my ears, i returned it. the sound was literally painful to listen to, and the equalized had no effect on the tinny tone! i shopped for a sound bar, but didn't want to spend anymore money! samsung really disappointed me!
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, October 12, 2021
Hi Susan,
Thank you for your review of the Samsung AU8000 Crystal UHD TV and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions
Thank you for your review of the Samsung AU8000 Crystal UHD TV and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions
Written by a customer while visiting Samsung US