Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,979 Reviews)
Rating breakdown 2,979 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
81
63%of customers recommend this product.
(
193 out of
306)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
5
Wow. What a difference
on June 30, 2021
Posted by: JohnLa
[This review was collected as part of a promotion.] I decided to update to a newer model Samsung. My other was 5 years old and was still working well, but the new one has features and clarity far beyond my older Samsung.
Picture is superior and the voice remote that controls both TV and Cable Box is a great plus.
I haven't regretted this purchase at all. Worth every penny.
Picture is superior and the voice remote that controls both TV and Cable Box is a great plus.
I haven't regretted this purchase at all. Worth every penny.
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on June 30, 2021
Posted by: Luck
[This review was collected as part of a promotion.] Gaming and streaming and watching sports and just about everything else Samsung has to offer.
Written by a customer while visiting Samsung US
Customer Rating
4
Great picture and sound.
on June 30, 2021
Posted by: Bedroom
[This review was collected as part of a promotion.] Great tv with picture and sound with options. At random times the tv turns on I don’t know if it’s the switch or something.
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, June 30, 2021
Hi there!
Thank you for purchasing the 2021 AU8000 TV and for your review. Your feedback regarding the TV powering on is important to us and will be shared with the product team.
Sometimes connected Smart devices send abnormal "power on" signals through the wireless network that triggers the TV to turn itself on.
If you do not want this function, navigate to Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off.
If the TV continues to turn on by itself continuously, please contact our TV Support via:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for purchasing the 2021 AU8000 TV and for your review. Your feedback regarding the TV powering on is important to us and will be shared with the product team.
Sometimes connected Smart devices send abnormal "power on" signals through the wireless network that triggers the TV to turn itself on.
If you do not want this function, navigate to Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off.
If the TV continues to turn on by itself continuously, please contact our TV Support via:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome
on June 30, 2021
Posted by: Jbbb
[This review was collected as part of a promotion.] Great TV for the price. I use it for everything even my pandora music
Written by a customer while visiting Samsung US
Customer Rating
5
great tv, wonderful picture
on June 30, 2021
Posted by: apl0407
[This review was collected as part of a promotion.] very lite weight, easy to install, picture is sharp and clear. i enjoy the easy of the {smart tv} and ease of navigating to them.
Written by a customer while visiting Samsung US
Customer Rating
5
good picture
on June 30, 2021
Posted by: dawg
[This review was collected as part of a promotion.] only con is that you don't get a service manual with it
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, July 1, 2021
Hi dawg!
Thank you for purchasing the 2021 AU8000 Crystal UHD TV and for sharing your review. I am glad to hear you are enjoying the picture quality provided by the Crystal Processor 4K and Dynamic Crystal Color.
Please know that the e-Manual is available directly on your TV at: Settings > Support > Open e-Manual
It is also available online on the Samsung website in the Download Center.
If you need assistance with setup or have any questions regarding functions, operation, or settings please contact Samsung Customer Support at:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for purchasing the 2021 AU8000 Crystal UHD TV and for sharing your review. I am glad to hear you are enjoying the picture quality provided by the Crystal Processor 4K and Dynamic Crystal Color.
Please know that the e-Manual is available directly on your TV at: Settings > Support > Open e-Manual
It is also available online on the Samsung website in the Download Center.
If you need assistance with setup or have any questions regarding functions, operation, or settings please contact Samsung Customer Support at:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV integrated with Android phone easily
on June 30, 2021
Posted by: vjp710
[This review was collected as part of a promotion.] I stream with it this tv has a great picture is easy to use
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful picture quality !
on June 30, 2021
Posted by: Ernie777
[This review was collected as part of a promotion.] I love the picture quality which is probably the most important feature to like or dislike. However the sound quality Peters out at higher volumes. The speakers tend to vibrate at the higher volumes. Also I have found a mystery that possibly involves memory in that it will not keep Internet based streaming apps that I want to use anytime and every time I want to use a different one. In example; one day Youtube will be available for me to select and stream, The next day it will not engage. I then have to unplug the TV wait 30 seconds and replug the TV this usually fixes it. However in so doing I will lose Netflix! Or the next time it could be my prime TV...It is very disturbing that I have to do this so often with my Samsung And yet I never have to do this with my LG TV. I would hope that someday there could be an upload to fix this problem on my TV. Other than that all my devices are Samsung My favorite. My wife has an Apple smartphone that I have sometimes been able to fix for her Using my Samsung smartphone To the rescue!!
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, July 1, 2021
Hi Ernie777!
Thank you for purchasing the Samsung AU8000 Crystal UHD TV and sharing your review. I am glad to hear you are enjoying the picture quality and impressive detail provided by the Crystal Processor 4K. Your feedback regarding the audio quality and streaming apps is important to us and will be shared with the product team.
There are several sound settings you can adjust to suit your personal sound preferences.
Change the Sound Mode by going to: Settings > Sound > Sound Mode
You can also customize the sound with Expert Settings by going to: Settings > Sound > Expert Settings
Regarding the app performance, please be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
You may want to enable automatic updates for conveniences.
Select Settings- Support- Software Update, then select Auto Update.
Additionally, to optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care.
This improves your apps performance as it frees up unused cached memory and closes background apps.
I hope these tips help resolve your concerns. Should you need further assistance, please contact our Customer Support at:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for purchasing the Samsung AU8000 Crystal UHD TV and sharing your review. I am glad to hear you are enjoying the picture quality and impressive detail provided by the Crystal Processor 4K. Your feedback regarding the audio quality and streaming apps is important to us and will be shared with the product team.
There are several sound settings you can adjust to suit your personal sound preferences.
Change the Sound Mode by going to: Settings > Sound > Sound Mode
You can also customize the sound with Expert Settings by going to: Settings > Sound > Expert Settings
Regarding the app performance, please be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
You may want to enable automatic updates for conveniences.
Select Settings- Support- Software Update, then select Auto Update.
Additionally, to optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care.
This improves your apps performance as it frees up unused cached memory and closes background apps.
I hope these tips help resolve your concerns. Should you need further assistance, please contact our Customer Support at:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US