Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,978 Reviews)
Rating breakdown 2,978 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
80
63%of customers recommend this product.
(
193 out of
305)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
5
Worked better than expected right out of the box.
on December 11, 2021
Posted by: Cordell
i was expecting to have to buy an amazon firestick of roku to get any web based service. not so. it has a wi-fi built in and everything worked the first time i tried. easy to set up. picture absolutely great.
the remote is a little different and takes some learning. spent a whole 5 minutes on that. otherwise, everything worked as expected.
best electronic product purchase i ever made.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Garbage
on January 19, 2022
Posted by: Raymond
my 2yr old ru8000 screen diode burned out. they replaced it with a au8000 the supposed equivalent.
let's just say i want my old tv back.
the black screen is so horrible. any dark/night scene is impossible to see whats going on. even in a pitch darkroom. i have another 5yr old samsun that does a better job
the tv has a memory leak, it goes for awhile then it freezes then crashes. especially when using the samsung internet app. my old samsung not a problem.
sometimes watching netflix, prime, disney, etc. it crashes and have to restart the tv
lost volume twice, had to restart the tv.
uninstall/reinstall app, mfr reset, and now a new motherboard. same crap. it's pure garbage.
rather have my ru8000 with the burnt out diode
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, January 20, 2022
Hi Raymond,
Thank you for sharing your detailed review of the Samsung AU8000 Crystal UHD TV. We value your feedback regarding the performance of the smart features, streaming apps, and black level performance of the TV, and will share it with our teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific usage scenario, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Thank you for sharing your detailed review of the Samsung AU8000 Crystal UHD TV. We value your feedback regarding the performance of the smart features, streaming apps, and black level performance of the TV, and will share it with our teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific usage scenario, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on April 22, 2021
Posted by: Dustymc
[This review was collected as part of a promotion.] We use our TV for watching TV shows, movies, and gaming.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, April 23, 2021
Hi Dustymc,
Thank you for purchasing the Samsung AU8000 and for taking the time to share your review. Your new TV features Universal Guide, which provides you with tailored recommendations for streaming and live TV all in one place with a simple on-screen guide
Should you ever have any questions or need help with settings or features, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for purchasing the Samsung AU8000 and for taking the time to share your review. Your new TV features Universal Guide, which provides you with tailored recommendations for streaming and live TV all in one place with a simple on-screen guide
Should you ever have any questions or need help with settings or features, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Nice picture quality
on April 23, 2021
Posted by: NewTV
[This review was collected as part of a promotion.] Using this TV in a large open family room for streaming all kind of apps. Nice to have lots of apps included in the TV. Enjoying watching Samsung TV. Still getting used to the remote.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, April 23, 2021
Hi NewTV,
Thank you for purchasing the Samsung AU8000 and for your review. I am glad to hear you are enjoying the variety of apps included in your TV's built-in App Store.
Thank you for sharing your feedback regarding the remote functionality as well. To help familiarize yourself with your new TV's remote, the downloadable eManual includes the TV remote's diagram and a detailed ste-by-step guide (page 20-22): https://downloadcenter.samsung.com/content/UM/202006/20200618112841534/NIKATSCT-3.0.7_EM_NIKE_USA_ENG_200527.0.pdf
It is also available directly on your TV: Go to Settings > Support > Open e-Manual
Should you need further assistance with features or usage, please reach out to our Customer Service at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for purchasing the Samsung AU8000 and for your review. I am glad to hear you are enjoying the variety of apps included in your TV's built-in App Store.
Thank you for sharing your feedback regarding the remote functionality as well. To help familiarize yourself with your new TV's remote, the downloadable eManual includes the TV remote's diagram and a detailed ste-by-step guide (page 20-22): https://downloadcenter.samsung.com/content/UM/202006/20200618112841534/NIKATSCT-3.0.7_EM_NIKE_USA_ENG_200527.0.pdf
It is also available directly on your TV: Go to Settings > Support > Open e-Manual
Should you need further assistance with features or usage, please reach out to our Customer Service at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Best TV i've had
on January 19, 2022
Posted by: anesthdoc
from Rancho Cucamonga, CA
i bought this tv reluctantly since i was looking for a computer monitor for my mac pro.. the results were unexpected. the picture quality rivals that of any high end monitor.. ......and i get the bonus of having a real tv in my office awesome!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Picture ever!
on June 28, 2021
Posted by: Moeberry
[This review was collected as part of a promotion.] I love how crystal clear it is and the audio is so much better than a lot of other televisions. Samsung is definitely my favorite
Written by a customer while visiting Samsung US
Customer Rating
5
Awsome TV
on February 4, 2022
Posted by: Best Tv
love thr options that come with a smart tv. could have gone bigger for the space but it is perfect. can’t say enough positive things about the tv. my old one was a samsung, great upgrade.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Great product with an unfortunate setback
on June 27, 2022
Posted by: Jojo
the tv itself is wonderful regarding picture quality and resolution. however, i cant really enjoy this wonderful tv when the screen freezes at times with the remote control malfuntioning once every few times. my main issue us the remote control. theres a serious lag between when a button is pressed on trh remote to when i see a change on the screen. sometimes its more than 10 seconds. sometimes the screen just freezes which is where i hit the home button to reset or worse case, power off the tv and restart.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, June 27, 2022
Hi there Jojo,
Thank you for sharing your experience with the Samsung AU8000 TV.
To assist you with your remote control lag issues let's ensure your TV’s firmware is up to date with version 2022.0 which includes updates to remote responsiveness. You can check this by going to Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Settings > Support > Device Care > Start Device Care
I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Thank you for sharing your experience with the Samsung AU8000 TV.
To assist you with your remote control lag issues let's ensure your TV’s firmware is up to date with version 2022.0 which includes updates to remote responsiveness. You can check this by going to Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Settings > Support > Device Care > Start Device Care
I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Written by a customer while visiting Samsung US