Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,979 Reviews)
Rating breakdown 2,979 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
81
63%of customers recommend this product.
(
193 out of
306)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
1
The picture was great until last week
on June 17, 2022
Posted by: Richard
[This review was collected as part of a promotion.] The TV now has four window lines that apparently are not covered by the warranty. The product is seven months old
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, June 20, 2022
Richard,
It’s unfortunate to hear of the issues you’ve experienced with Samsung’s AU8000 TV. Your feedback is important to us and will be shared with our product teams.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
It’s unfortunate to hear of the issues you’ve experienced with Samsung’s AU8000 TV. Your feedback is important to us and will be shared with our product teams.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent jobs
on September 13, 2021
Posted by: Jonathan
from New York
excellent picture. works well used in main bed room and as primary tv. easy to see from broad area as side view area. the tv is able use a bluetooh as well other etc.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Overall Pretty good
on January 23, 2022
Posted by: Arjana
overall the tv is quite nice. i am really impressed with the clarity and detail of the picture. however, it keeps have issues with connecting to my wifi. i will be watching something and then it ill say that the connection went out. most of the time it comes back on with a second or two. however, i have had to troubleshoot a couple times. i just purchased this tv a week and a half ago so i am not happy about the connecting issues.
Features
4
Performance
3
Design
4
Value
4
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, January 26, 2022
Hi Arjana,
Thank you for purchasing the Samsung AU8000 and for sharing your review. The feedback you have provided regarding the Wi-Fi connection issues you are experiencing are important to us and will be shared with our internal teams. We suggest you try the following to troubleshoot and resolve your issue:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
Please also be sure you are running the latest firmware (v.1903.0). You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
You may want to enable automatic updates for conveniences.
Go to Settings > Support > Software Update, then select Auto Update.
Additionally, to optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care.
This improves your apps performance as it frees up unused cached memory and closes background apps.
I hope these tips help resolve your concerns. Should you need further assistance, please contact our Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Thank you for purchasing the Samsung AU8000 and for sharing your review. The feedback you have provided regarding the Wi-Fi connection issues you are experiencing are important to us and will be shared with our internal teams. We suggest you try the following to troubleshoot and resolve your issue:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
Please also be sure you are running the latest firmware (v.1903.0). You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
You may want to enable automatic updates for conveniences.
Go to Settings > Support > Software Update, then select Auto Update.
Additionally, to optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care.
This improves your apps performance as it frees up unused cached memory and closes background apps.
I hope these tips help resolve your concerns. Should you need further assistance, please contact our Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
This product is an all around great item.
on August 6, 2022
Posted by: Boomer
[This review was collected as part of a promotion.] I'm a self admitted movie buff. The experience I have with every single movie I watch is brilliant. I find myself so enveloped in my experience I lose myself and any knowledge of time passing and all happenings around me. I am beyond satisfied with this product. I recommend it 10 times over to anyone.
Written by a customer while visiting Samsung US
Customer Rating
5
Everything is Excellent
on March 26, 2022
Posted by: Dan R
from Tulsa, OK
easy set up, easy downloads of all apps. picture, clarity and color are all top of the line. i purchased a samsung soundbar to accompany the tv and the sound will blow you away like you are in a dolby surround sound theatre. this is my 4th tv in the house and this one by far has the best sound and quality. would recommend getting the accompanying samsung sound bar that comes with a subwofer.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Nice TV but...
on June 30, 2021
Posted by: TomR
[This review was collected as part of a promotion.] This is the main TV for the house. I decided to purchase after reading several revues. For the most part it is a good TV. There are a few shortcomings.
First. The manual is a joke. You'll learn little from the manual except how to install it. Assembly is pretty easy. The setup is done by a menu and isn't too hard.
Second. The remote is really hard to use. It lacks even the basic buttons, like numbers. Normally I control the TV with the satellite remote.
Third. The sound level seems to change often. I find myself adjusting the volume up and down regularly. Not just from channel to channel, but during a show.
The worst things said, the overall quality of the TV is great. The packaging is more than adequate. There is Samsung TV Plus that allows streaming and OTA viewing. This is a nice feature.
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, July 1, 2021
Hi TomR!
Thank you for purchasing the 65" AU8000 Crystal UHD TV from Samsung. I am glad to hear you are enjoying the quality of your new TV and taking advantage of Samsung TV Plus providing free content via streaming. Your feedback regarding your experience is important to us and your feedback will be shared with the product team.
Many of the buttons on your remote have multiple functions. For example, the Volume button is moved UP/DOWN to adjust volume, and to MUTE the sound, you need to PRESS it in. If that same button is pressed for > than 1 second, the Accessibility Shortcuts appears.
To learn more about the remote and its additional functions, check out pages 24 - 26 in the user manual found online at the following link:
https://downloadcenter.samsung.com/content/UM/202106/20210624133023578/OSNATSCA-6.0.0_EM_OSCAR_USA_ENG_210608.0.pdf
Regarding the volume fluctuations, Auto Volume is a feature on Samsung Smart TVs that helps to avoid volume fluctuation when changing between channels or sources on the TV. Go to: Settings > Sound > Expert Settings > Auto Volume = On
You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test.
Should you ever have questions or need help, please call us at:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for purchasing the 65" AU8000 Crystal UHD TV from Samsung. I am glad to hear you are enjoying the quality of your new TV and taking advantage of Samsung TV Plus providing free content via streaming. Your feedback regarding your experience is important to us and your feedback will be shared with the product team.
Many of the buttons on your remote have multiple functions. For example, the Volume button is moved UP/DOWN to adjust volume, and to MUTE the sound, you need to PRESS it in. If that same button is pressed for > than 1 second, the Accessibility Shortcuts appears.
To learn more about the remote and its additional functions, check out pages 24 - 26 in the user manual found online at the following link:
https://downloadcenter.samsung.com/content/UM/202106/20210624133023578/OSNATSCA-6.0.0_EM_OSCAR_USA_ENG_210608.0.pdf
Regarding the volume fluctuations, Auto Volume is a feature on Samsung Smart TVs that helps to avoid volume fluctuation when changing between channels or sources on the TV. Go to: Settings > Sound > Expert Settings > Auto Volume = On
You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test.
Should you ever have questions or need help, please call us at:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
The most impressive television I've ever seen
on April 24, 2021
Posted by: FozziesMom
[This review was collected as part of a promotion.] My husband and I splurged on this television. First it is so weight wise light..blows my mind from the old days and consol televisions. The screen is the most vibrant I have ever seen. I am just in love with this television. Completely worth the purchase. I will warn it does tend to get slightly warmer..well hot than my last television.. I'm not sure if that is common .. I'm thinking of getting a cooling mat like for my laptop
..
..
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, April 26, 2021
Hi FozziesMom,
Thank you for purchasing the Samsung AU8000 and for your review. Your new TV features Dynamic Crystal Color technology, allowing you to immerse yourself in lifelike pictures with millions of shades of color.
Should you ever have any questions or need help with settings or features, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for purchasing the Samsung AU8000 and for your review. Your new TV features Dynamic Crystal Color technology, allowing you to immerse yourself in lifelike pictures with millions of shades of color.
Should you ever have any questions or need help with settings or features, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung AU8000 review.
on May 31, 2022
Posted by: Kriscamp
[This review was collected as part of a promotion.] Picture is amazing for a mid range TV. l would recommend this TV to any one whose in the market for one. Since the TV is so thin. The audio isn't that great. I recommend getting a sound bar if you buy this TV.
Written by a customer while visiting Samsung US