Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,979 Reviews)
Rating breakdown 2,979 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
81
63%of customers recommend this product.
(
193 out of
306)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
1
Horrible sound
on February 20, 2023
Posted by: Mary
from North Carolina
Horrible HORRIBLE sound. Nothing on the settings helps. REALLY REALLY BAD. I will probably have to get a sound bar
Features
4
Performance
3
Design
5
Value
3
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, February 22, 2023
Hi Mary,
Thank you for sharing your thoughts regarding the AU8000 TV’s sound quality. You mentioned previously adjusting settings on your TV. However, I will put a few below just in case you have not tried these specific ones.
First, you can change the Sound Mode by going to Settings > Sound > Sound Mode.
Next, you can customize the sound with Expert Settings by going to Settings > Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for sharing your thoughts regarding the AU8000 TV’s sound quality. You mentioned previously adjusting settings on your TV. However, I will put a few below just in case you have not tried these specific ones.
First, you can change the Sound Mode by going to Settings > Sound > Sound Mode.
Next, you can customize the sound with Expert Settings by going to Settings > Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Average at best
on February 23, 2023
Posted by: Itsame
from Greensburg, PA
I’ve had the tv for about 3 weeks now. Set up was super simple. The menu is easy to navigate and arrange to your liking. Great picture so long as what you’re watching isn’t dark. And that’s where this tv loses 2 stars. Dark movies are hard to watch even in a dark room. Which kind of takes a lot away from the enjoyment of the tv.
I would recommend this to a friend!
Features
5
Performance
2
Design
5
Value
3
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, February 24, 2023
Hi Itsame,
We are happy that you are enjoying your Samsung AU8000 TV. Please know that we are here to help and have a few suggestions that may improve the picture you see when watching dark movies.
First, I recommend using Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness, Contrast, and more. Press the HOME button on your remote, then navigate to Settings > Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to: Settings > General > Eco Solution> Power Saving Mode
Ambient Light Detection will also automatically adjust the brightness level of the TV according to the ambient light level to reduce power consumption. If Ambient Light Detection has adjusted the screen brightness to a too-bright or dark level, you can select Minimum Brightness to manually adjust the minimum screen brightness. Go to: Settings > General > Eco Solution > Ambient Light Detection.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV: Settings > Support > Software Update.
I hope this helps to improve your picture. Should you need further assistance, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
We are happy that you are enjoying your Samsung AU8000 TV. Please know that we are here to help and have a few suggestions that may improve the picture you see when watching dark movies.
First, I recommend using Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness, Contrast, and more. Press the HOME button on your remote, then navigate to Settings > Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to: Settings > General > Eco Solution> Power Saving Mode
Ambient Light Detection will also automatically adjust the brightness level of the TV according to the ambient light level to reduce power consumption. If Ambient Light Detection has adjusted the screen brightness to a too-bright or dark level, you can select Minimum Brightness to manually adjust the minimum screen brightness. Go to: Settings > General > Eco Solution > Ambient Light Detection.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV: Settings > Support > Software Update.
I hope this helps to improve your picture. Should you need further assistance, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Colors are good picture is sharp, free streaming!
on February 25, 2023
Posted by: maggieb
I had one Samsung TV and I like it so much I bought another when lightning destroyed my Sony TV. I especially enjoy Samsung Streaming. There have a large number of entertaining channels that are free when using this product. It is easy to add apps such as Brit Box but many apps are already on it like Disney and Netflix so you only have to register the device with your streaming service. The colors are sharp and the controls are easy to figure out. The picture is sharp. Very pleased will buy this brand again for my daughter's room.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not truly smart
on March 2, 2023
Posted by: Scalartech
from Chicago
I thought a smart TV didn't require that the external speaker needed to be of the same vendor. Not smart.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, March 6, 2023
Hi Scalartech,
Thank you for reaching out and letting us know about the compatibility issue you are experiencing with the AU8000. It's possible that it is a Settings issue that we can help you resolve. Please give us a call so that we can better assist you with pairing a speaker to your TV.
You can contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for reaching out and letting us know about the compatibility issue you are experiencing with the AU8000. It's possible that it is a Settings issue that we can help you resolve. Please give us a call so that we can better assist you with pairing a speaker to your TV.
You can contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Needs a different remote
on March 3, 2023
Posted by: Pinky
love the tv itself but the remote is junk. maybe it's that i'm used to the remote for our older series6 samsung, but this one is too small, has a wheel instead of up/down/left-right, and is generally not user friendly.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Tv
on March 3, 2023
Posted by: Chewy73
from Washougal, WA
I actually won this at my work in a contest and I love it very much. The set up was super easy on my phone
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on March 6, 2023
Posted by: crchica
Great picture and sound. So many channels and apps. An amazing Smart TV for a fabulous price.
Written by a customer while visiting Samsung US
Customer Rating
1
terrible dark scenes
on March 8, 2023
Posted by: strick
from Charlotte, nc
the lighting/brightness is terrible. Dark scenes are just a black screen. doesn't seem to be a way to adjust anywhere. really bad on streaming.
Written by a customer while visiting Samsung US