Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,979 Reviews)
Rating breakdown 2,979 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
81
63%of customers recommend this product.
(
193 out of
306)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
5
Great picture
on February 8, 2023
Posted by: SBuzz
from Austin, Texas
I received this as a gift and just absolutely love it. The picture quality and color are amazing.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Enjoying our new TV
on February 9, 2023
Posted by: GramDiJ
from Florida
Originally purchased another brand that was defective from day one , returned it for this tv, glad I did. The picture quality is beautiful and love the apps and voice control. Would have given it a 5 but the sound could be a tad better. Other than that it’s great. Would buy again.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Bit of a disappointment
on February 9, 2023
Posted by: Wants2useApps
from Montana
Bought the TV a month ago. Always get the “smart hub is downloading” message. Have tried every fix I could find on the internet to no avail. So the apps feature is absolutely worthless and I didn’t want to have to plug in another peripheral to watch apps. But looks like fire stick it is. Huge disappointment. Samsung, fix your broken software!
Features
1
Performance
1
Design
4
Value
2
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, February 13, 2023
Hi Wants2useApps,
Thank you for reaching out and letting us know about the issues you are having with the Samsung Smart Hub. You mentioned trying some troubleshooting steps; I will put a few below, just in case you haven't tried them yet.
First, please try resetting your TV's Smart Hub. Go to Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub.
Next, let's make sure your TV is running the latest firmware version. Go to: Settings > Support > Software Update.
If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Thank you for reaching out and letting us know about the issues you are having with the Samsung Smart Hub. You mentioned trying some troubleshooting steps; I will put a few below, just in case you haven't tried them yet.
First, please try resetting your TV's Smart Hub. Go to Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub.
Next, let's make sure your TV is running the latest firmware version. Go to: Settings > Support > Software Update.
If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on February 13, 2023
Posted by: Love2Shop
[This review was collected as part of a promotion.] I love watching movies and sports! This was such a great purchase for my entertainment needs! I love it!
Written by a customer while visiting Samsung US
Customer Rating
5
Bigger and better new TV
on February 13, 2023
Posted by: 93airstream
from Northeastern area of PA
Bought this 55" to replace a smaller 43" Samsung that we had no trouble with. Love the bigger screen and similar remote. Had no problems setting it up. So far the only thing missing that I found helpful was a signal strength meter when using an outside antenna, something we still use in our area. We pickup multiple signals from different transmitters for the same over the air stations and the signal strength meter helps to determine which is the strongest one to use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not good
on February 14, 2023
Posted by: Dave
from Fredericksburg, Va.
After 1 year and 2 months, tv intermittently connects to the internet.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, February 16, 2023
Hi Dave,
Thank you for sharing your experience with Internet connectivity. If you’re experiencing issues with the Wi-Fi connection, we suggest you try the following:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
You may want to enable automatic updates for convenience.
Go to Settings > Support > Software Update, then select Auto Update.
I hope these tips help resolve your concerns. For more help, please call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Thank you for sharing your experience with Internet connectivity. If you’re experiencing issues with the Wi-Fi connection, we suggest you try the following:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
You may want to enable automatic updates for convenience.
Go to Settings > Support > Software Update, then select Auto Update.
I hope these tips help resolve your concerns. For more help, please call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
White color bleed in black background of screen.
on February 16, 2023
Posted by: JM2000
I bought this tv on the last day of January and arrived last week. I noticed after turning on the tv a white screen bleed while on with a black screen only. What causes this issue? I’m going to have to return it because regardless of a price point any new tv shouldn’t come to the consumer in this condition. I do love Samsung products but unfortunately I got a tv that might not gone through quality control.
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, February 22, 2023
Hi JM2000,
We appreciate your feedback on the AU8000 TV. Please give us a call so we can better assist you. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate your feedback on the AU8000 TV. Please give us a call so we can better assist you. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Has great features
on February 17, 2023
Posted by: Susie
from Muskegon, Michigan
I really like my TV, only thing I think it is smarter than me, LoL
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US