Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,978 Reviews)
Rating breakdown 2,978 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
80
63%of customers recommend this product.
(
193 out of
305)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
2
Bit of a disappointment
on February 9, 2023
Posted by: Wants2useApps
from Montana
Bought the TV a month ago. Always get the “smart hub is downloading” message. Have tried every fix I could find on the internet to no avail. So the apps feature is absolutely worthless and I didn’t want to have to plug in another peripheral to watch apps. But looks like fire stick it is. Huge disappointment. Samsung, fix your broken software!
Features
1
Performance
1
Design
4
Value
2
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, February 13, 2023
Hi Wants2useApps,
Thank you for reaching out and letting us know about the issues you are having with the Samsung Smart Hub. You mentioned trying some troubleshooting steps; I will put a few below, just in case you haven't tried them yet.
First, please try resetting your TV's Smart Hub. Go to Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub.
Next, let's make sure your TV is running the latest firmware version. Go to: Settings > Support > Software Update.
If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Thank you for reaching out and letting us know about the issues you are having with the Samsung Smart Hub. You mentioned trying some troubleshooting steps; I will put a few below, just in case you haven't tried them yet.
First, please try resetting your TV's Smart Hub. Go to Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub.
Next, let's make sure your TV is running the latest firmware version. Go to: Settings > Support > Software Update.
If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on February 13, 2023
Posted by: Love2Shop
[This review was collected as part of a promotion.] I love watching movies and sports! This was such a great purchase for my entertainment needs! I love it!
Written by a customer while visiting Samsung US
Customer Rating
5
Bigger and better new TV
on February 13, 2023
Posted by: 93airstream
from Northeastern area of PA
Bought this 55" to replace a smaller 43" Samsung that we had no trouble with. Love the bigger screen and similar remote. Had no problems setting it up. So far the only thing missing that I found helpful was a signal strength meter when using an outside antenna, something we still use in our area. We pickup multiple signals from different transmitters for the same over the air stations and the signal strength meter helps to determine which is the strongest one to use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not good
on February 14, 2023
Posted by: Dave
from Fredericksburg, Va.
After 1 year and 2 months, tv intermittently connects to the internet.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, February 16, 2023
Hi Dave,
Thank you for sharing your experience with Internet connectivity. If you’re experiencing issues with the Wi-Fi connection, we suggest you try the following:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
You may want to enable automatic updates for convenience.
Go to Settings > Support > Software Update, then select Auto Update.
I hope these tips help resolve your concerns. For more help, please call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Thank you for sharing your experience with Internet connectivity. If you’re experiencing issues with the Wi-Fi connection, we suggest you try the following:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
You may want to enable automatic updates for convenience.
Go to Settings > Support > Software Update, then select Auto Update.
I hope these tips help resolve your concerns. For more help, please call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
White color bleed in black background of screen.
on February 16, 2023
Posted by: JM2000
I bought this tv on the last day of January and arrived last week. I noticed after turning on the tv a white screen bleed while on with a black screen only. What causes this issue? I’m going to have to return it because regardless of a price point any new tv shouldn’t come to the consumer in this condition. I do love Samsung products but unfortunately I got a tv that might not gone through quality control.
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, February 22, 2023
Hi JM2000,
We appreciate your feedback on the AU8000 TV. Please give us a call so we can better assist you. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate your feedback on the AU8000 TV. Please give us a call so we can better assist you. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Has great features
on February 17, 2023
Posted by: Susie
from Muskegon, Michigan
I really like my TV, only thing I think it is smarter than me, LoL
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible sound
on February 20, 2023
Posted by: Mary
from North Carolina
Horrible HORRIBLE sound. Nothing on the settings helps. REALLY REALLY BAD. I will probably have to get a sound bar
Features
4
Performance
3
Design
5
Value
3
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, February 22, 2023
Hi Mary,
Thank you for sharing your thoughts regarding the AU8000 TV’s sound quality. You mentioned previously adjusting settings on your TV. However, I will put a few below just in case you have not tried these specific ones.
First, you can change the Sound Mode by going to Settings > Sound > Sound Mode.
Next, you can customize the sound with Expert Settings by going to Settings > Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for sharing your thoughts regarding the AU8000 TV’s sound quality. You mentioned previously adjusting settings on your TV. However, I will put a few below just in case you have not tried these specific ones.
First, you can change the Sound Mode by going to Settings > Sound > Sound Mode.
Next, you can customize the sound with Expert Settings by going to Settings > Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Average at best
on February 23, 2023
Posted by: Itsame
from Greensburg, PA
I’ve had the tv for about 3 weeks now. Set up was super simple. The menu is easy to navigate and arrange to your liking. Great picture so long as what you’re watching isn’t dark. And that’s where this tv loses 2 stars. Dark movies are hard to watch even in a dark room. Which kind of takes a lot away from the enjoyment of the tv.
I would recommend this to a friend!
Features
5
Performance
2
Design
5
Value
3
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, February 24, 2023
Hi Itsame,
We are happy that you are enjoying your Samsung AU8000 TV. Please know that we are here to help and have a few suggestions that may improve the picture you see when watching dark movies.
First, I recommend using Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness, Contrast, and more. Press the HOME button on your remote, then navigate to Settings > Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to: Settings > General > Eco Solution> Power Saving Mode
Ambient Light Detection will also automatically adjust the brightness level of the TV according to the ambient light level to reduce power consumption. If Ambient Light Detection has adjusted the screen brightness to a too-bright or dark level, you can select Minimum Brightness to manually adjust the minimum screen brightness. Go to: Settings > General > Eco Solution > Ambient Light Detection.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV: Settings > Support > Software Update.
I hope this helps to improve your picture. Should you need further assistance, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
We are happy that you are enjoying your Samsung AU8000 TV. Please know that we are here to help and have a few suggestions that may improve the picture you see when watching dark movies.
First, I recommend using Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness, Contrast, and more. Press the HOME button on your remote, then navigate to Settings > Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to: Settings > General > Eco Solution> Power Saving Mode
Ambient Light Detection will also automatically adjust the brightness level of the TV according to the ambient light level to reduce power consumption. If Ambient Light Detection has adjusted the screen brightness to a too-bright or dark level, you can select Minimum Brightness to manually adjust the minimum screen brightness. Go to: Settings > General > Eco Solution > Ambient Light Detection.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV: Settings > Support > Software Update.
I hope this helps to improve your picture. Should you need further assistance, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US