Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,978 Reviews)
Rating breakdown 2,978 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
80
63%of customers recommend this product.
(
193 out of
305)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
5
on January 26, 2023
Posted by: Mamadoe
I absolutely love this TV. I watch hockey, racing, football and baseball. It is almost like being there !!! Love it.
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect for a classroom
on January 27, 2023
Posted by: AlohaKauai
from Kauai, Hawaii
As the tech coordinator for an elementary school, I am happy that we chose this model for all of our classrooms. Only one of fifteen TVs has occasional problems connecting to the wifi network. The rest are big, beautiful, powerful TVs that are perfect for a classroom of 25 kids. The audio is fine too, but we purchased Samsung HW-S50A soundbars to boost the sound to a level that richly fills the whole room. Half our TV's are now two years old, and continue to function perfectly. Thanks for a great product!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Wish I had time to figure it out has been returned
on January 30, 2023
Posted by: Anonymous
from 06757
far, far too complicated
Looks great many many features
Looks great many many features
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, January 31, 2023
Hi Stanjennings,
Thank you for purchasing the Samsung AU8000 Crystal UHD TV and for sharing your thoughts regarding the setup and navigation of your new TV.
To learn the various features, functions, and settings of the TV and Remote, you can download the User Manual and Remote Guide directly from Samsung’s website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the AU8000 under Crystal UHD TVs > A Model Lineup.
Please also know that we are here to help you. If you have any questions, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for purchasing the Samsung AU8000 Crystal UHD TV and for sharing your thoughts regarding the setup and navigation of your new TV.
To learn the various features, functions, and settings of the TV and Remote, you can download the User Manual and Remote Guide directly from Samsung’s website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the AU8000 under Crystal UHD TVs > A Model Lineup.
Please also know that we are here to help you. If you have any questions, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Good starter level smart tv
on January 31, 2023
Posted by: BigBWest
blu ray player finally went kaput. so, i invested in a 4k tv and accompanying 4k blu ray player.
this tv is a good starter for me into the 4k world. with an internet connection i can finally cut the cord with cable and enjoy my favorite apps. plus my 4k player works beautifully with this machine.
my only gripe is that this is not a qled and as such can’t handle the judder of 4k resolution as well as i had hoped. that said, this tv is a good bargain.
recommended for novices and/or comsumers who just want a smart tv for streaming services.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Display
on February 2, 2023
Posted by: KingChris
[This review was collected as part of a promotion.] When I first got my TV I was so excited. Not only was the display huge but it was immersive. I love my TV. Its loud. It's bright. And talk about smart features!! Well done samsung
Written by a customer while visiting Samsung US
Customer Rating
1
Power supply, unreliable
on February 5, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] Barely had this TV a year, and it turned itself on and off spontaneously. Was okay until that started
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, February 9, 2023
Hi RicoSuacedos,
Thank you for purchasing the Samsung AU8000 TV. I’m sorry to hear you’re experiencing a power cycling issue where your TV is turning itself on and off repeatedly.
Please try a few troubleshooting steps that may help solve the issue:
1) Check the power cable for damage and proper connection.
2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it), or damaged, this is likely the cause of the issue. Replace the cable.
3) Unplug the TV from the wall outlet for 30 seconds, then plug it back in.
4) If the power cycling allows enough time between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software.
If the issue persists after these steps, then the TV will likely need service. Please contact us so that we can better investigate your issue and assist you with a solution or replacement. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Thank you for purchasing the Samsung AU8000 TV. I’m sorry to hear you’re experiencing a power cycling issue where your TV is turning itself on and off repeatedly.
Please try a few troubleshooting steps that may help solve the issue:
1) Check the power cable for damage and proper connection.
2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it), or damaged, this is likely the cause of the issue. Replace the cable.
3) Unplug the TV from the wall outlet for 30 seconds, then plug it back in.
4) If the power cycling allows enough time between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software.
If the issue persists after these steps, then the TV will likely need service. Please contact us so that we can better investigate your issue and assist you with a solution or replacement. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture
on February 8, 2023
Posted by: SBuzz
from Austin, Texas
I received this as a gift and just absolutely love it. The picture quality and color are amazing.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Enjoying our new TV
on February 9, 2023
Posted by: GramDiJ
from Florida
Originally purchased another brand that was defective from day one , returned it for this tv, glad I did. The picture quality is beautiful and love the apps and voice control. Would have given it a 5 but the sound could be a tad better. Other than that it’s great. Would buy again.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US