Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,979 Reviews)
Rating breakdown 2,979 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
81
63%of customers recommend this product.
(
193 out of
306)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
3
Smart TV?
on January 8, 2023
Posted by: bummed
Great picture quality! but try to download an app or access internet, good luck! I thought I bought a ‘smart’ TV, but it sure doesn’t feel like it! at least it was inexpensive……
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, January 13, 2023
Hi there,
I'm sorry to hear about the difficulty you are experiencing with connecting to the internet on the Samsung AU8000 TV. Please know we are here to help and have a few troubleshooting tips for you to try.
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
You can enable automatic updates for convenience.
Go to Settings > Support > Software Update, then select Auto Update.
I hope these tips help resolve your concerns. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
I'm sorry to hear about the difficulty you are experiencing with connecting to the internet on the Samsung AU8000 TV. Please know we are here to help and have a few troubleshooting tips for you to try.
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
You can enable automatic updates for convenience.
Go to Settings > Support > Software Update, then select Auto Update.
I hope these tips help resolve your concerns. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
TV lasted 14 moths warranty expired in 12 moths
on January 9, 2023
Posted by: messigol
from florida
TV lasted 14 moths warranty expired in 12 moths Samsung products are not made to last more then 14 moths. i do not recommend this tv to anyone the warranty is a joke
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, January 13, 2023
Hi messigol,
Thank you for taking the time to provide feedback on your AU8000 TV. Please know your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
We do hope you will give Samsung another chance when purchasing your next TV. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Thank you for taking the time to provide feedback on your AU8000 TV. Please know your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
We do hope you will give Samsung another chance when purchasing your next TV. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Should have bought the TCL with Roku built in
on January 10, 2023
Posted by: Pfibilly
I bought this Samsung because it was the only brand available to me, other than TCL, that would allow me to download the Spectrum TV app. What a mistake.
What is with the annoying voice assistant? Why is there no option to turn it off?
Remote is very user unfriendly.
Using streaming only and it takes forever to load my Spectrum TV app. Also unable to load Paramount+.
What is with the annoying voice assistant? Why is there no option to turn it off?
Remote is very user unfriendly.
Using streaming only and it takes forever to load my Spectrum TV app. Also unable to load Paramount+.
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, January 13, 2023
Hi Pfibilly,
Thank you for reaching out and providing us feedback about your experience with the AU8000 TV. Please know we are here to help and have a few suggestions to improve your experience.
First, to disable the Voice Guide function, follow the steps below.
・Navigate to Home > Menu > Settings > All Settings.
・Go to General & Privacy > Accessibility.
・Select Voice Guide Settings and disable Voice Guide.
Regarding the Spectrum and Paramount+ apps, please follow these steps to resolve any issues you are experiencing.
・If your app is freezing, not loading, or crashing, you can try cold booting your TV by holding down the power button on your remote for 5+ sec until the TV turns off and on again, deleting and downloading the apps again, and completing full reset of Smart Hub to correct the issue.
・Check the network connection. When the network speed is slow, the app may not work, or its image quality may be poor.
・Uninstall and reinstall the app.
・If the same problem continues, please check that your TV is running the latest firmware version. Go to: Settings > Support > Software Update
I hope these tips help you enjoy your new product.
You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for reaching out and providing us feedback about your experience with the AU8000 TV. Please know we are here to help and have a few suggestions to improve your experience.
First, to disable the Voice Guide function, follow the steps below.
・Navigate to Home > Menu > Settings > All Settings.
・Go to General & Privacy > Accessibility.
・Select Voice Guide Settings and disable Voice Guide.
Regarding the Spectrum and Paramount+ apps, please follow these steps to resolve any issues you are experiencing.
・If your app is freezing, not loading, or crashing, you can try cold booting your TV by holding down the power button on your remote for 5+ sec until the TV turns off and on again, deleting and downloading the apps again, and completing full reset of Smart Hub to correct the issue.
・Check the network connection. When the network speed is slow, the app may not work, or its image quality may be poor.
・Uninstall and reinstall the app.
・If the same problem continues, please check that your TV is running the latest firmware version. Go to: Settings > Support > Software Update
I hope these tips help you enjoy your new product.
You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
CLEAR
on January 10, 2023
Posted by: ChulaSAGURTO
from Maryland
My husband purchased this for me, and it is the clearest television in our home. Even older movies' resolutions aren't distorted. I would love to have one in my bedroom!!
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on January 10, 2023
Posted by: WatchingTube
from MD
We bought this as a present to ourselves and we are still very glad we did. The picture is nicer than our older model Samsung and the smart voice remote is a great addition. I would definitely recommend this to anyone.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Huge
on January 11, 2023
Posted by: Jessica
from Arizona
Excellent quality. We have had ours 6 months now. Great picture and no issues. The only thing we don't care for is the navigation software and control. It was easy to figure out how to get around using the remote, but we wish we could personalize it to what apps we pay for and want to watch. Not following them due to companies that pay them to advertise first and then our selection. Software needs a little tweeking to but other than that its great.
Features
3
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best TV on the market
on January 12, 2023
Posted by: Chief250
from Ringwood, NJ
I bought this TV to replace my old Samsung TV. I really like the Samsung products. They are very good quality and they have the best technology. I would highly recommend Samsung to everyone.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture!
on January 12, 2023
Posted by: BocaCat
i really like this samsung 50" tv. it's bright and the colors are beautiful. highly recommend.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US