Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,978 Reviews)
Rating breakdown 2,978 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
80
63%of customers recommend this product.
(
193 out of
305)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
1
Should have bought the TCL with Roku built in
on January 10, 2023
Posted by: Pfibilly
I bought this Samsung because it was the only brand available to me, other than TCL, that would allow me to download the Spectrum TV app. What a mistake.
What is with the annoying voice assistant? Why is there no option to turn it off?
Remote is very user unfriendly.
Using streaming only and it takes forever to load my Spectrum TV app. Also unable to load Paramount+.
What is with the annoying voice assistant? Why is there no option to turn it off?
Remote is very user unfriendly.
Using streaming only and it takes forever to load my Spectrum TV app. Also unable to load Paramount+.
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, January 13, 2023
Hi Pfibilly,
Thank you for reaching out and providing us feedback about your experience with the AU8000 TV. Please know we are here to help and have a few suggestions to improve your experience.
First, to disable the Voice Guide function, follow the steps below.
・Navigate to Home > Menu > Settings > All Settings.
・Go to General & Privacy > Accessibility.
・Select Voice Guide Settings and disable Voice Guide.
Regarding the Spectrum and Paramount+ apps, please follow these steps to resolve any issues you are experiencing.
・If your app is freezing, not loading, or crashing, you can try cold booting your TV by holding down the power button on your remote for 5+ sec until the TV turns off and on again, deleting and downloading the apps again, and completing full reset of Smart Hub to correct the issue.
・Check the network connection. When the network speed is slow, the app may not work, or its image quality may be poor.
・Uninstall and reinstall the app.
・If the same problem continues, please check that your TV is running the latest firmware version. Go to: Settings > Support > Software Update
I hope these tips help you enjoy your new product.
You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for reaching out and providing us feedback about your experience with the AU8000 TV. Please know we are here to help and have a few suggestions to improve your experience.
First, to disable the Voice Guide function, follow the steps below.
・Navigate to Home > Menu > Settings > All Settings.
・Go to General & Privacy > Accessibility.
・Select Voice Guide Settings and disable Voice Guide.
Regarding the Spectrum and Paramount+ apps, please follow these steps to resolve any issues you are experiencing.
・If your app is freezing, not loading, or crashing, you can try cold booting your TV by holding down the power button on your remote for 5+ sec until the TV turns off and on again, deleting and downloading the apps again, and completing full reset of Smart Hub to correct the issue.
・Check the network connection. When the network speed is slow, the app may not work, or its image quality may be poor.
・Uninstall and reinstall the app.
・If the same problem continues, please check that your TV is running the latest firmware version. Go to: Settings > Support > Software Update
I hope these tips help you enjoy your new product.
You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
CLEAR
on January 10, 2023
Posted by: ChulaSAGURTO
from Maryland
My husband purchased this for me, and it is the clearest television in our home. Even older movies' resolutions aren't distorted. I would love to have one in my bedroom!!
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on January 10, 2023
Posted by: WatchingTube
from MD
We bought this as a present to ourselves and we are still very glad we did. The picture is nicer than our older model Samsung and the smart voice remote is a great addition. I would definitely recommend this to anyone.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Huge
on January 11, 2023
Posted by: Jessica
from Arizona
Excellent quality. We have had ours 6 months now. Great picture and no issues. The only thing we don't care for is the navigation software and control. It was easy to figure out how to get around using the remote, but we wish we could personalize it to what apps we pay for and want to watch. Not following them due to companies that pay them to advertise first and then our selection. Software needs a little tweeking to but other than that its great.
Features
3
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best TV on the market
on January 12, 2023
Posted by: Chief250
from Ringwood, NJ
I bought this TV to replace my old Samsung TV. I really like the Samsung products. They are very good quality and they have the best technology. I would highly recommend Samsung to everyone.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture!
on January 12, 2023
Posted by: BocaCat
i really like this samsung 50" tv. it's bright and the colors are beautiful. highly recommend.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
great picture - disappointed in the sound.
on January 13, 2023
Posted by: bj1956
from Georgia
I love the picture but very disappointed in the sound.
Features
4
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Dont buy unless you have other speakers
on January 14, 2023
Posted by: Matt
i bought a different samsung tv about 18 months ago. i figured this one would be just as good. the speakers are beyond awful on this tv. i tried adjusting the setting but it was only marginally better. i really can’t believe they could even make the speakers sound this bad. absolutely dont buy this tv without a sound bar… unfortunstely once you add the cost of a soundbar, this tv becomes a terrible value. do yourself a favor and find a different tv.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, January 19, 2023
Hi Matt,
Thank you for sharing your thoughts regarding the AU8000 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for sharing your thoughts regarding the AU8000 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US