Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,979 Reviews)
Rating breakdown 2,979 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
81
63%of customers recommend this product.
(
193 out of
306)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
1
Terrible clouding
on January 3, 2023
Posted by: ClemB
from New Jersey
Got this tv set up last week and there is horrible motion handling on sport where it is just a completely blurry screen. Worse however, is the terrible clouding that makes any dark scene in a movie unwatchable.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
3
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, January 4, 2023
Hello ClemB,
We appreciate your feedback on your AU8000 TV’s picture when watching fast-motion. For optimal motion image performance, you may want to adjust the picture clarity setting by going to Settings > Picture > Expert Settings > Picture Clarity Settings.
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate your feedback on your AU8000 TV’s picture when watching fast-motion. For optimal motion image performance, you may want to adjust the picture clarity setting by going to Settings > Picture > Expert Settings > Picture Clarity Settings.
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
High hopes
on January 3, 2023
Posted by: Marc
from Louisiana
Works as expected, unfortunately the filters are coming off and I’m starting to get white spots.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
3
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, January 4, 2023
Hello Marc,
Thank you for sharing your review regarding the AU8000 Samsung TV. I am sorry to see that you are experiencing this issue with your TV.
Please contact Samsung Customer Service so we can help with step-by-step troubleshooting or warranty assistance.
If we can help with anything else, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Thank you for sharing your review regarding the AU8000 Samsung TV. I am sorry to see that you are experiencing this issue with your TV.
Please contact Samsung Customer Service so we can help with step-by-step troubleshooting or warranty assistance.
If we can help with anything else, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great channels and ooooo weee that picture!!!’
on January 3, 2023
Posted by: Candicane77
from Merrillville, IN
My son bought this tv for me and I swear before I must’ve been living in the ice age. This picture is so clear I can see the pores on peoples skin and my PS5 graphics are banging!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Almost perfect
on January 3, 2023
Posted by: The Fixer
from York, PA
I love everything about this television. It is easy to set up, the picture is wonderful and the price is very good for the great quality of what you were getting.
The only reason why I don’t give it five stars is for some reason the version of VUDU that Samsung TVs have access to won’t let you play the free movies they offer on other systems like TiVo.
Other than that this is a great product.
The only reason why I don’t give it five stars is for some reason the version of VUDU that Samsung TVs have access to won’t let you play the free movies they offer on other systems like TiVo.
Other than that this is a great product.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
on January 4, 2023
Posted by: HotTea
I bought this TV about a month ago, great color great picture. It takes a long time for the channel to go to full screen. I have to wait for full screen to appear.
Written by a customer while visiting Samsung US
Customer Rating
3
Nice picture
on January 4, 2023
Posted by: House
the picture is great. the smart functions took some time to figure out how to work the way i like but are great. volume is an issue though. i can have my 43” samsung on 16 but the 53” needs to be on 50 for the same quality. when it is cold outside only on the 53” do i have to wait about an hourusing samsung or an app feature before regular caable is available
I would recommend this to a friend!
Features
4
Performance
2
Design
5
Value
5
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, January 4, 2023
Hello House,
Thank you for sharing your review of the AU8000 Samsung TV. We appreciate your feedback and it will be shared among our product teams.
You can select a Sound Mode that you prefer for a content type or your listening environment. Go to: Home > Settings > Sound > Sound Mode
You can also customize balance and equalizer settings by going to Home > Settings > Sound > Expert Settings
Hopefully, this will improve your overall experience with your new TV.
I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Thank you for sharing your review of the AU8000 Samsung TV. We appreciate your feedback and it will be shared among our product teams.
You can select a Sound Mode that you prefer for a content type or your listening environment. Go to: Home > Settings > Sound > Sound Mode
You can also customize balance and equalizer settings by going to Home > Settings > Sound > Expert Settings
Hopefully, this will improve your overall experience with your new TV.
I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
Had to reset twice
on January 4, 2023
Posted by: Rich
would have loved if the wireless signal did not have to be redone twice to get this to work had to reset the tv twice (factory reset to get it to work). would aslo love if iti could access my google library on it like i could with my sony
I would recommend this to a friend!
Features
4
Performance
2
Design
5
Value
5
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, January 5, 2023
Hello Rich,
Thank you for sharing your experiences with the AU8000 Samsung TV. Your feedback is very important to us and will be shared with our internal teams.
To troubleshoot your Wi-Fi experiences, we suggest you try the following:
1. Use 5G Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
You may want to enable automatic updates for convenience.
Go to Settings > Support > Software Update, then select Auto Update.
Additionally, to optimize the TV’s performance, try running Device Care, which improves your app's performance by freeing up unused cached memory and closing background apps. Go to: Settings > Support > Open e-Manual, then select Device Care.
I hope these tips help improve your streaming experience. If you need further help, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Thank you for sharing your experiences with the AU8000 Samsung TV. Your feedback is very important to us and will be shared with our internal teams.
To troubleshoot your Wi-Fi experiences, we suggest you try the following:
1. Use 5G Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
You may want to enable automatic updates for convenience.
Go to Settings > Support > Software Update, then select Auto Update.
Additionally, to optimize the TV’s performance, try running Device Care, which improves your app's performance by freeing up unused cached memory and closing background apps. Go to: Settings > Support > Open e-Manual, then select Device Care.
I hope these tips help improve your streaming experience. If you need further help, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
Could have been great
on January 7, 2023
Posted by: Stevo
from Michigan
Really decent picture but honestly dim and terrible sound. Looks like a weak offering in this sector. Picture is really good if you monkey with it but sou d and brightness will never be enough for me to justify purchase. I returned it and bought Hisense u8h for slightly mire money and am thrilled.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
2
Value
3
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, January 13, 2023
Hi Stevo,
I’m sorry to hear the picture and sound quality of Samsung’s AU8000 TV did not meet your expectations. Your feedback is appreciated and will be shared with our internal teams.
Please know we are always here to help, and we could have assisted in providing settings adjustments to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week.
LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
I’m sorry to hear the picture and sound quality of Samsung’s AU8000 TV did not meet your expectations. Your feedback is appreciated and will be shared with our internal teams.
Please know we are always here to help, and we could have assisted in providing settings adjustments to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week.
LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Written by a customer while visiting Samsung US