Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,979 Reviews)
Rating breakdown 2,979 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
81
63%of customers recommend this product.
(
193 out of
306)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
3
Not user friendly
on December 20, 2022
Posted by: Robinl
from Lynch, ky
We are sending ours back. Sound cuts off during shows and movies. When turned on it just goes to a blank screen and I don't know if it is on or not. Remote buttons have too many multi task (not user friendly), no numbers on it. Sound has to be adjusted too much.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, December 23, 2022
Hi Robinl,
Thank you for letting us know about the issues you are experiencing with the AU8000 TV. Please know we are here to help and have a few troubleshooting stops for you to try.
First, regarding the issue of inconsistent volume:
The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to: Settings > Sound > Expert Settings > Auto Volume = On.
You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test.
Next, so your TV does not have a blank screen when you first turn it on, I recommend turning on the Autorun Last App feature. The feature automatically starts the last app you used once the TV is turned on. To enable this feature, follow the steps below:
1) Navigate to Settings > General > Smart Features > Autorun Smart Hub
2) Enable the Autorun Smart Hub feature
3) Navigate to Settings > General > Smart Features > Autorun Last App
4) Enable the Autorun Last App feature
Finally, please ensure you are running the latest Firmware. Go to Settings> Support> Software Update.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for letting us know about the issues you are experiencing with the AU8000 TV. Please know we are here to help and have a few troubleshooting stops for you to try.
First, regarding the issue of inconsistent volume:
The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to: Settings > Sound > Expert Settings > Auto Volume = On.
You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test.
Next, so your TV does not have a blank screen when you first turn it on, I recommend turning on the Autorun Last App feature. The feature automatically starts the last app you used once the TV is turned on. To enable this feature, follow the steps below:
1) Navigate to Settings > General > Smart Features > Autorun Smart Hub
2) Enable the Autorun Smart Hub feature
3) Navigate to Settings > General > Smart Features > Autorun Last App
4) Enable the Autorun Last App feature
Finally, please ensure you are running the latest Firmware. Go to Settings> Support> Software Update.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Wow
on December 21, 2022
Posted by: MikeP
from Waco, TX
great tv, exceptional picture at a great price. you made my superbowl awesome!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful visual- challenging audio.
on December 23, 2022
Posted by: Eloncey
great sleek tv in terms of look, design, and overall aesthetic. the sound is where this product lacks. i highly recommend a sound bar to elevate the experience otherwise the built in manufacture sound takes away from your viewing enjoyment because it fails to meet the visual level.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Picture is great. No number key's on the remote wo
on December 28, 2022
Posted by: emt0248
Bought this Tv 1 week ago. great TV. Talked with tech support the other night and unable to find a samsung keyboard to work with this TV. Would like to use a backlit keyboard when I go on youtube or the internet to type quicker and get around with a mice. Wish someone would let me know what smart tv keyboards work with this TV !
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome new tv
on December 31, 2022
Posted by: Little Daddy
from Long Island NY
I asked my daughter to get me this 43 inch AU8000 for Christmas. It’s awesome
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Sound issues.
on January 3, 2023
Posted by: Disappointed
from Las Vegas, NV
Beautiful picture quality but the sound is awful. I don’t feel I should have to purchase a sound bar for better sound.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, January 11, 2023
Hi Disappointed,
Thank you for sharing your thoughts regarding the AU8000 TV’s sound quality. Please know we are here to help you and have a few suggestions to improve your audio experience.
We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for sharing your thoughts regarding the AU8000 TV’s sound quality. Please know we are here to help you and have a few suggestions to improve your audio experience.
We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
Good picture but....
on January 3, 2023
Posted by: dubt
from California
I hoped I would love this TV. While the picture is great, the remote is strange and a couple of times, it has shut down out of the blue. Also a couple of times the remote seems to have become unpaired from the TV and has required a hard reset that I was only able to learn about by calling the toll free support line (the support line was helpful but shouldn't have had to resort to a call).
Features
2
Performance
2
Design
3
Value
2
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, January 11, 2023
Hi dubt,
We appreciate your patience in having to call Samsung Customer Service and troubleshoot your remote. If you continue to have issues with your remote unpairing from your AU8000 TV, it could be one of the following issues:
There are four conditions that may cause a remote control pad to malfunction:
• Bad batteries.
• An electronic glitch in the remote control pad.
• A defective remote control pad.
• A defective remote control sensor on the TV.
If you continue to have issues, please call us again so we can schedule a warranty appointment. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
We appreciate your patience in having to call Samsung Customer Service and troubleshoot your remote. If you continue to have issues with your remote unpairing from your AU8000 TV, it could be one of the following issues:
There are four conditions that may cause a remote control pad to malfunction:
• Bad batteries.
• An electronic glitch in the remote control pad.
• A defective remote control pad.
• A defective remote control sensor on the TV.
If you continue to have issues, please call us again so we can schedule a warranty appointment. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Interface is poor
on January 3, 2023
Posted by: DavidN
we thought this tv would be an upgrade from the tcl roku tv. not sure at this moment.
1. the interface and app logo are way to small for anyone under 40 to read. the interface seems slow at times and sometimes reverts back to home when it cannot load the app.
2. it loses our wifi nearby daily. the tv is not in the same room as our modem but still you would think that 200 mb internet would work.
3. the remote is not very fun to use, especially the volume. it has only three preloaded app on it for easy access and isnt very responsive at times.
i thought the 8000 series was going to blow me away but if actually makes me hope the next version has to be better.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, January 4, 2023
Hello DavidN,
Thank you for sharing your feedback on the AU8000 Samsung TV. I am sorry that you have experienced these issues with your new TV.
Your home internet can have interference or a weaker signal depending on how far away your router is from your device. Also depending on how many walls the signal needs to go through this can also hinder your overall Wi-Fi signal.
So that we can help assist with your remote and the interface, please contact Samsung Customer Service. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for sharing your feedback on the AU8000 Samsung TV. I am sorry that you have experienced these issues with your new TV.
Your home internet can have interference or a weaker signal depending on how far away your router is from your device. Also depending on how many walls the signal needs to go through this can also hinder your overall Wi-Fi signal.
So that we can help assist with your remote and the interface, please contact Samsung Customer Service. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US