Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,978 Reviews)
Rating breakdown 2,978 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
80
63%of customers recommend this product.
(
193 out of
305)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
4
TV is great, remote, not so much
on December 14, 2022
Posted by: Laura
TV is great, remote, not so much. please add numbers to the remote! it's ridiculous having to use the directional arrows to hunt and peck and enter each number.
Written by a customer while visiting Samsung US
Customer Rating
4
Best for your Money
on December 14, 2022
Posted by: zoomzel
I bought this a few weeks ago and it's everything and more.
My only opinion is that the sound is low--I need to turn it up to 50. Now that makes me think
that a sound bar might be needed, which Samsung does advertise.
PS--Love the additional Samsung Channels
My only opinion is that the sound is low--I need to turn it up to 50. Now that makes me think
that a sound bar might be needed, which Samsung does advertise.
PS--Love the additional Samsung Channels
Written by a customer while visiting Samsung US
Customer Rating
5
Best inexpensive TV,As good as any expensive TV
on December 15, 2022
Posted by: Juliette 1
from VERMONT
Best picture I have had on any TV. I have had it for 2 days and there are endless features to learn. The sound us great
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Television
on December 16, 2022
Posted by: Lovetv
from Rockland county NY
Wonderful TV experience. Great features. Really enjoy the voice commands with Alexa. The color is outstanding.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great price and quality
on December 18, 2022
Posted by: DTgamer08
from Freeland, PA
I bought it recently and I only can say that the picture and sound are amazing. No regrets, love it!!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth it
on December 19, 2022
Posted by: Dan343
from Fredericksburg, VA
Returned after 1 week, tv lagged considerably. Picture quality and sound quality were good, but a brand new tv should be quicker.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, December 20, 2022
Hi Dan343,
We value your feedback and regret to hear that you weren’t completely satisfied with your AU8000 TV’s picture quality. Please know that we are always here to help, and we could have assisted in providing image adjustments to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week.
LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
We value your feedback and regret to hear that you weren’t completely satisfied with your AU8000 TV’s picture quality. Please know that we are always here to help, and we could have assisted in providing image adjustments to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week.
LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Not user friendly
on December 20, 2022
Posted by: Robinl
from Lynch, ky
We are sending ours back. Sound cuts off during shows and movies. When turned on it just goes to a blank screen and I don't know if it is on or not. Remote buttons have too many multi task (not user friendly), no numbers on it. Sound has to be adjusted too much.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, December 23, 2022
Hi Robinl,
Thank you for letting us know about the issues you are experiencing with the AU8000 TV. Please know we are here to help and have a few troubleshooting stops for you to try.
First, regarding the issue of inconsistent volume:
The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to: Settings > Sound > Expert Settings > Auto Volume = On.
You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test.
Next, so your TV does not have a blank screen when you first turn it on, I recommend turning on the Autorun Last App feature. The feature automatically starts the last app you used once the TV is turned on. To enable this feature, follow the steps below:
1) Navigate to Settings > General > Smart Features > Autorun Smart Hub
2) Enable the Autorun Smart Hub feature
3) Navigate to Settings > General > Smart Features > Autorun Last App
4) Enable the Autorun Last App feature
Finally, please ensure you are running the latest Firmware. Go to Settings> Support> Software Update.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for letting us know about the issues you are experiencing with the AU8000 TV. Please know we are here to help and have a few troubleshooting stops for you to try.
First, regarding the issue of inconsistent volume:
The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to: Settings > Sound > Expert Settings > Auto Volume = On.
You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test.
Next, so your TV does not have a blank screen when you first turn it on, I recommend turning on the Autorun Last App feature. The feature automatically starts the last app you used once the TV is turned on. To enable this feature, follow the steps below:
1) Navigate to Settings > General > Smart Features > Autorun Smart Hub
2) Enable the Autorun Smart Hub feature
3) Navigate to Settings > General > Smart Features > Autorun Last App
4) Enable the Autorun Last App feature
Finally, please ensure you are running the latest Firmware. Go to Settings> Support> Software Update.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Wow
on December 21, 2022
Posted by: MikeP
from Waco, TX
great tv, exceptional picture at a great price. you made my superbowl awesome!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US