Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,979 Reviews)
Rating breakdown 2,979 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
81
63%of customers recommend this product.
(
193 out of
306)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
4
Great picturr
on December 13, 2022
Posted by: Steve
great tv , super picture the remote that came with the tv is terrible. I have now tried 3 remotes and they all have problems.
Written by a customer while visiting Samsung US
Customer Rating
2
Poor sound on second TV
on December 13, 2022
Posted by: Unhappy AU8000
I bought the first Samsung 43" Class AU8000 on 6/29/2022 and was very happy with it.
When my Family Room TV went out I bought the exact same model on 11/17/2022.
I am 73 yrs old and try to keep technology as simple as possible. I thought I would not have to learn new menus etc.
It turns out the new TV has different menu and the biggest issue I have is the sound is
very poor. I have to crank up the volume. The Bedroom TV volume level is 9 and new TV in the family room has to go up to 35 in some channels. Same TV model happy with one and unhappy with the second one.
When my Family Room TV went out I bought the exact same model on 11/17/2022.
I am 73 yrs old and try to keep technology as simple as possible. I thought I would not have to learn new menus etc.
It turns out the new TV has different menu and the biggest issue I have is the sound is
very poor. I have to crank up the volume. The Bedroom TV volume level is 9 and new TV in the family room has to go up to 35 in some channels. Same TV model happy with one and unhappy with the second one.
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, December 19, 2022
Hi Davechap4444,
Thank you for your loyalty to Samsung TVs and for letting us know about the issues you are experiencing with your AU8000 TV. I have a few recommendations which may help improve your experience.
There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > Sound > Sound Mode
I also recommend you try a Sound Test under Support > Self Diagnosis > Start Sound Test. Another way to check the source volume is to test an internal streaming source like Netflix or YouTube to compare.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for your loyalty to Samsung TVs and for letting us know about the issues you are experiencing with your AU8000 TV. I have a few recommendations which may help improve your experience.
There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > Sound > Sound Mode
I also recommend you try a Sound Test under Support > Self Diagnosis > Start Sound Test. Another way to check the source volume is to test an internal streaming source like Netflix or YouTube to compare.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
TV is great, remote, not so much
on December 14, 2022
Posted by: Laura
TV is great, remote, not so much. please add numbers to the remote! it's ridiculous having to use the directional arrows to hunt and peck and enter each number.
Written by a customer while visiting Samsung US
Customer Rating
4
Best for your Money
on December 14, 2022
Posted by: zoomzel
I bought this a few weeks ago and it's everything and more.
My only opinion is that the sound is low--I need to turn it up to 50. Now that makes me think
that a sound bar might be needed, which Samsung does advertise.
PS--Love the additional Samsung Channels
My only opinion is that the sound is low--I need to turn it up to 50. Now that makes me think
that a sound bar might be needed, which Samsung does advertise.
PS--Love the additional Samsung Channels
Written by a customer while visiting Samsung US
Customer Rating
5
Best inexpensive TV,As good as any expensive TV
on December 15, 2022
Posted by: Juliette 1
from VERMONT
Best picture I have had on any TV. I have had it for 2 days and there are endless features to learn. The sound us great
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Television
on December 16, 2022
Posted by: Lovetv
from Rockland county NY
Wonderful TV experience. Great features. Really enjoy the voice commands with Alexa. The color is outstanding.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great price and quality
on December 18, 2022
Posted by: DTgamer08
from Freeland, PA
I bought it recently and I only can say that the picture and sound are amazing. No regrets, love it!!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth it
on December 19, 2022
Posted by: Dan343
from Fredericksburg, VA
Returned after 1 week, tv lagged considerably. Picture quality and sound quality were good, but a brand new tv should be quicker.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, December 20, 2022
Hi Dan343,
We value your feedback and regret to hear that you weren’t completely satisfied with your AU8000 TV’s picture quality. Please know that we are always here to help, and we could have assisted in providing image adjustments to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week.
LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
We value your feedback and regret to hear that you weren’t completely satisfied with your AU8000 TV’s picture quality. Please know that we are always here to help, and we could have assisted in providing image adjustments to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week.
LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Written by a customer while visiting Samsung US