Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,978 Reviews)
Rating breakdown 2,978 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
80
63%of customers recommend this product.
(
193 out of
305)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
3
Great picture, slow response, freezes, spams you
on November 29, 2022
Posted by: Samsung TV fan
from Houston, TX
This TV is a great size and beautiful screen for a great price. The response to the remote control is really slow. There's a noticeable delay switching between channels/apps. It has frozen up several times in the first week of using it, where it required a restart. The worst thing is that it's pushing adds into the core menu/program selection, forcing the marketing on you. I also felt the home menu was difficult to navigate.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
4
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, December 1, 2022
Hi Samsung TV fan,
We appreciate your feedback on AU8000 TV's user interface. Please know we are here to help.
To ensure performance is fully optimized, I recommend ensuring your TV is running the latest firmware. To do so, go to Settings> Support> Software Update. You can easily update from there if necessary.
Next, I recommend utilizing the self-diagnostic tool, which checks memory, frees unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate your feedback on AU8000 TV's user interface. Please know we are here to help.
To ensure performance is fully optimized, I recommend ensuring your TV is running the latest firmware. To do so, go to Settings> Support> Software Update. You can easily update from there if necessary.
Next, I recommend utilizing the self-diagnostic tool, which checks memory, frees unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Slow, but seamless interface, great picture
on November 30, 2022
Posted by: MMMMidwest
from Des Moines
great: easy, guided setup; streaming services well integrated and easy to use, low-profile bezel and flat power cord are simple, considered design; picture is very nice.
grumpy: the home screen is slow and laggy. way too often i'll push the remote a few times trying to get it to move, only to have it 'catch up' and select the wrong thing, which then loads, which then asks me if i 'really want to leave,' which then..... i know it's a problem, so i go slaw, and it's still a problem. power cord should be a little longer--it is strained even in my small format installation.
Features
5
Performance
3
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Exceeds Expectation
on December 2, 2022
Posted by: Golfer8
Excellent Vivid Picture Quality works well with cable connect or streaming
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung 43” TV
on December 3, 2022
Posted by: Jeffrey
from Miami, FL
Bought this tv about a month ago. I love all the features including the built in Alexa.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great tv
on December 3, 2022
Posted by: Vince
the tv is great but it would be nice if it had come with an extra remote.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
All good but the remote
on December 10, 2022
Posted by: redbird
I've had this TV for about 3 weeks now. There was a bit of a learning curve to get started with but it's similar to my other Samsung TV. Great color and picture quality. My only negative about it is the control. It is so darned small and black. It is hard to see in low light and my large hands and fingers don't cope well with it. The control could use backlighting or white lettering on the buttons to enable those of us with poor night vision to navigate it.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great cheep tv
on December 10, 2022
Posted by: Joey ken
from California
I bought this tv in a 75 inch and it's great I could have got a more expensive tv but they didn't have it in so I figured I would just get this one for now and wow I didn't need a expensive tv this one fit the bill glad I got it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great TV - Controller Sucks
on December 11, 2022
Posted by: HKYCOACH
TV is very nice but no "previous channel" button on the controller sucks! On line search doesn't solve the problem - pretty weird that a company like Samsung can't figure that out.
Written by a customer while visiting Samsung US