Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,978 Reviews)
Rating breakdown 2,978 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
80
63%of customers recommend this product.
(
193 out of
305)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
5
Absolutely Amazing!
on October 26, 2022
Posted by: Grandy
[This review was collected as part of a promotion.] The TV is state of the art! Runs extremely well and doesn’t have any apparent issues, would definitely buy! I use it to mainly watch Netflix but has so many applications such as displaying stocks or accessing the internet browser available through the TV itself. Also launches app’s extremely quick while also having a vast array of apps to choose from.
Written by a customer while visiting Samsung US
Customer Rating
5
Happy customer
on October 26, 2022
Posted by: Jensa1
[This review was collected as part of a promotion.] I really love this TV so far. Easy to set up, easy to use remote. Samsung even has some extras on there like movies and a Samsung health channel with free workouts. I wish the remote was a tad bigger, it is just easy to lose.
Written by a customer while visiting Samsung US
Customer Rating
3
Need replacement
on October 26, 2022
Posted by: StacyL
[This review was collected as part of a promotion.] This is my main living room tv. Bought in febraury 2022, in september the screen fluttered while watching a movie and went black. Has not worked since, the sound is on but now screen.
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, October 26, 2022
Hi StacyL,
Thank you for purchasing the Samsung AU8000 TV. If your TV has a black screen even when it's on, it's entirely possible it could be your external device and not your TV.
Please try these troubleshooting steps for your blank screen issue:
1. Press the Home button on the remote.
If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal.
If the menu does not appear, the TV may be having power issues.
Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In everyday use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power).
2. Confirm the TV is set to the same source as the external device.
For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1.
If the TV is set to the correct source but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced.
After reconnecting the external device, please turn it off and back on.
3. Test the HDMI cable.
Some TVs have an HDMI cable test. Some models only have this test after a software update, and older models do not have it. If your model does not have this test or is not connected by HDMI, skip to the next step.
The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords.
To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test.
If the test says, the cable is bad, replace the cable. Service is not required.
4. Test different external devices.
The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port. If you were unable to test the cable in the previous step, then try swapping the cable, too.
If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it.
If the issue persists after these steps, then the TV will need service. Please contact us so that we can better investigate your issue and assist you with a solution or replacement.
Contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Thank you for purchasing the Samsung AU8000 TV. If your TV has a black screen even when it's on, it's entirely possible it could be your external device and not your TV.
Please try these troubleshooting steps for your blank screen issue:
1. Press the Home button on the remote.
If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal.
If the menu does not appear, the TV may be having power issues.
Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In everyday use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power).
2. Confirm the TV is set to the same source as the external device.
For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1.
If the TV is set to the correct source but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced.
After reconnecting the external device, please turn it off and back on.
3. Test the HDMI cable.
Some TVs have an HDMI cable test. Some models only have this test after a software update, and older models do not have it. If your model does not have this test or is not connected by HDMI, skip to the next step.
The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords.
To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test.
If the test says, the cable is bad, replace the cable. Service is not required.
4. Test different external devices.
The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port. If you were unable to test the cable in the previous step, then try swapping the cable, too.
If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it.
If the issue persists after these steps, then the TV will need service. Please contact us so that we can better investigate your issue and assist you with a solution or replacement.
Contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Sharp picture!
on October 26, 2022
Posted by: Qjeanne
[This review was collected as part of a promotion.] I use the tv mostly for streaming. The picture is so clear and the colors very vibrant. Love this tv. I chose a 43 inch for the bedroom but wish I had gone larger.
Written by a customer while visiting Samsung US
Customer Rating
5
Good and large screen
on October 26, 2022
Posted by: Heartlove
[This review was collected as part of a promotion.] We use it anytime for watching mystery movies and perfect size for my family.
Sound are better
Good voice command
Big screen is perfect for family
Sound are better
Good voice command
Big screen is perfect for family
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung have a great features
on October 26, 2022
Posted by: Loveheart
[This review was collected as part of a promotion.] Good family size
Good features like movies
YouTube I enjoyed very much
Perfect voice command
My family enjoyed it very much and I can recommend these product to everyone
In short we enjoyed it very much
Good features like movies
YouTube I enjoyed very much
Perfect voice command
My family enjoyed it very much and I can recommend these product to everyone
In short we enjoyed it very much
Written by a customer while visiting Samsung US
Customer Rating
4
This product is great!
on October 26, 2022
Posted by: Judabug74
[This review was collected as part of a promotion.] Streaming is great. Colors are vibrant. Don't know how to update system for HDCP? Need help with this as the screen shows a message every time it's turned on. I follow the instructions and it works for a couple times and then it's back to a message.
Written by a customer while visiting Samsung US
Customer Rating
4
This TV has good picture and qualities
on October 26, 2022
Posted by: Sparklez
[This review was collected as part of a promotion.] I have always had good luck with Samsung TV’s. I enjoy the smart features as well as visual quality.
Written by a customer while visiting Samsung US