Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,978 Reviews)
Rating breakdown 2,978 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
80
63%of customers recommend this product.
(
193 out of
305)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
3
Very good .. but short life span.
on October 22, 2022
Posted by: Merton
from North Carolina
Very good overall , but black screen of death after only four years . Shouldn’t a TV last a bit longer ??
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, October 24, 2022
Hi Merton,
We appreciate your feedback regarding the AU8000 TV. We are here to help and have a few troubleshooting steps for you to try.
If your TV has a black screen even when it's on, it's entirely possible it could be your external device and not your TV. Please try these troubleshooting steps for your blank screen issue:
1. Press the Home button on the remote.
If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal.
If the menu does not appear, the TV may be having power issues.
Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In everyday use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power).
2. Confirm the TV is set to the same source as the external device.
For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI
If the TV is set to the correct source but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced.
After reconnecting the external device, could you turn it off and back on?
3. Test the HDMI cable.
Some TVs have an HDMI cable test. Some models only have this test after a software update, and older models do not have it. If your model does not have this test or is not connected by HDMI, skip to the next step.
The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords.
To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test.
If the test says, the cable is bad, replace the cable. Service is not required.
4. Test different external devices.
The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port.
If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it.
The TV will need service if the issue persists after these steps. Please get in touch with us so that we can better investigate your issue and assist you with a solution. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate your feedback regarding the AU8000 TV. We are here to help and have a few troubleshooting steps for you to try.
If your TV has a black screen even when it's on, it's entirely possible it could be your external device and not your TV. Please try these troubleshooting steps for your blank screen issue:
1. Press the Home button on the remote.
If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal.
If the menu does not appear, the TV may be having power issues.
Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In everyday use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power).
2. Confirm the TV is set to the same source as the external device.
For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI
If the TV is set to the correct source but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced.
After reconnecting the external device, could you turn it off and back on?
3. Test the HDMI cable.
Some TVs have an HDMI cable test. Some models only have this test after a software update, and older models do not have it. If your model does not have this test or is not connected by HDMI, skip to the next step.
The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords.
To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test.
If the test says, the cable is bad, replace the cable. Service is not required.
4. Test different external devices.
The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port.
If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it.
The TV will need service if the issue persists after these steps. Please get in touch with us so that we can better investigate your issue and assist you with a solution. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Good TV but with room for improovement.
on October 22, 2022
Posted by: Pep Peirats
from Ft. Pierce
i found a bit slow browsing through apps even with good inernet connection. the most room for improovement is definitely the sound. even with it’s most advanced serting it is quite poor in my oponion.
in any case, love the slimness of it and great image overall.
in any case, love the slimness of it and great image overall.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
My 5 star Samsung TV
on October 23, 2022
Posted by: Laojo1
[This review was collected as part of a promotion.] My experience with my Samsung crystal UHD 65” TV has been nothing less than phenomenal. The crystal clear picture quality is absolutely stunning to match the thumping sound from the speakers. I now stream all my Apps via the TV because it brings all my entertainment under one remote control so can access everything with a push of a button. The connectivity to my Wi-Fi is seamless and it comes with literally any app out there worthy to have and unlimited downloads available. I recommend the Samsung brand to anyone looking to enjoy TV time with the best quality product and reasonably priced too. Have only used a Samsung from the first model I bought in 2010 and with every upgrade since then has been nothing but money well spent.
Written by a customer while visiting Samsung US
Customer Rating
5
Great value
on October 23, 2022
Posted by: Kris83
[This review was collected as part of a promotion.] The value for your money is unmatched. Great tv for the price. Pre-loaded with all popular apps, easy to screen mirror, and I absolutely love it!
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung TV 55 inch
on October 24, 2022
Posted by: Jexley
[This review was collected as part of a promotion.] Awesome tv with a great picture. We use this TV in our family room. Which is great for entertainment, as well as watching sports. I link my s22 ultra , and my galaxy tab s8 via Samsung dex.
Written by a customer while visiting Samsung US
Customer Rating
5
Everything ok
on October 24, 2022
Posted by: TvMasterBedroom86
[This review was collected as part of a promotion.] Is perfect 🥰 is great.
Everybody in my house so happy
What else can I tell you, it was an excellent purchase at a very good price. i love all samsung products, my phone, fridge, washer, dryer and my home theater all samsung
Everybody in my house so happy
What else can I tell you, it was an excellent purchase at a very good price. i love all samsung products, my phone, fridge, washer, dryer and my home theater all samsung
Written by a customer while visiting Samsung US
Customer Rating
5
Smart TV for me
on October 24, 2022
Posted by: Season63
[This review was collected as part of a promotion.] I enjoy watching TV with my Samsung. Gaming is awesome because of crystal clear colors. Connect to wifi easily and start watching. Connect gam8ng devices, video and DVD console to watch what you want. Sound is clear, too.
Written by a customer while visiting Samsung US
Customer Rating
5
The product is perfect
on October 24, 2022
Posted by: Beautiful
[This review was collected as part of a promotion.] Great picture beautiful response tine purely the best tv for gaming watching anything and eveb listing to music the built in speakers are amazing
Written by a customer while visiting Samsung US