Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,979 Reviews)
Rating breakdown 2,979 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
81
63%of customers recommend this product.
(
193 out of
306)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
5
Amazing picture quality for the price
on October 6, 2022
Posted by: Dennisy1947
[This review was collected as part of a promotion.] Great tv for the bedroom. Light enough to install on top of dresser. Work great with Wi-Fi smart tv features and connects easily with satellite tv box. Remote takes a bit of time to get used to but works great. Planning to use Bluetooth headphones capable in the future. I could not believe how light this tv is. Easy to lift up on dresser. Very impressed with the quality. I bought Samsung based on previous experiences with Samsung tvs and computers.
Written by a customer while visiting Samsung US
Customer Rating
3
Flickering & pixels
on October 6, 2022
Posted by: Wilderness
[This review was collected as part of a promotion.] I watch a great deal & now, after 3 years, the picture is flickering, has pixel problems & colored lines / fading which lasts from 30 minutes to 1/2 a day after turning it on.
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, October 7, 2022
Hi Wilderness,
Thank you for purchasing the Samsung AU8000 TV and for sharing your experience with your TV not displaying correctly. Please try the following troubleshooting steps:
1. Run a Picture Test on the TV.
Navigate to Settings, select Device Care, and then select Self Diagnosis. Select Picture Test, select OK and then view the test. You can select Yes if the picture looks normal, No if there is a problem with the image, or Show again to see the picture a second time.
2. Determine if image issues are appearing during the Picture Test.
Look for distortion or issues on the screen during the Picture Test. If there are no issues, this means your TV is working fine. To identify and fix the problem, try replacing the external device's cable that is showing image issues.
- If issues still appear after replacing the cable, troubleshoot the external device.
- If issues appear during the Picture Test, proceed to the next step.
3. Request service if issues appear during the Picture Test.
Please visit our Support Center to request service if you see image issues during the Picture Test. When calling, ensure you have the TV's model code, software version, and serial number.
Sometimes, distortion or image issues (especially if they are black) can be caused by a cracked screen. If this is the case, it would still need service if you want to fix it. However, since the warranty does not cover physical damage, buying a new TV may be more economical rather than paying for repairs and a new screen.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for purchasing the Samsung AU8000 TV and for sharing your experience with your TV not displaying correctly. Please try the following troubleshooting steps:
1. Run a Picture Test on the TV.
Navigate to Settings, select Device Care, and then select Self Diagnosis. Select Picture Test, select OK and then view the test. You can select Yes if the picture looks normal, No if there is a problem with the image, or Show again to see the picture a second time.
2. Determine if image issues are appearing during the Picture Test.
Look for distortion or issues on the screen during the Picture Test. If there are no issues, this means your TV is working fine. To identify and fix the problem, try replacing the external device's cable that is showing image issues.
- If issues still appear after replacing the cable, troubleshoot the external device.
- If issues appear during the Picture Test, proceed to the next step.
3. Request service if issues appear during the Picture Test.
Please visit our Support Center to request service if you see image issues during the Picture Test. When calling, ensure you have the TV's model code, software version, and serial number.
Sometimes, distortion or image issues (especially if they are black) can be caused by a cracked screen. If this is the case, it would still need service if you want to fix it. However, since the warranty does not cover physical damage, buying a new TV may be more economical rather than paying for repairs and a new screen.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Good sound quality
on October 6, 2022
Posted by: Tildashell
[This review was collected as part of a promotion.] I use mine for watching movies and sometimes streaming. The color and picture quality are so precise.
Written by a customer while visiting Samsung US
Customer Rating
5
Great Picture
on October 6, 2022
Posted by: ScotchWhisky
[This review was collected as part of a promotion.] So far this TV has been excellent, Streaming is easy. Picture is superb. Updating the firmware is easy. Setup was simple.
Written by a customer while visiting Samsung US
Customer Rating
4
Wonderful TV
on October 6, 2022
Posted by: Abdelbari
[This review was collected as part of a promotion.] The Samsung tv is good TV for everything you need I'm very happy with that TV it's awesome one let me enjoy all time
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung is just awesome
on October 6, 2022
Posted by: YayyyyMee
[This review was collected as part of a promotion.] perfect picture, awesome sound and just the perfect fit for our family, thanks Samsung
Written by a customer while visiting Samsung US
Customer Rating
5
Very easy to use
on October 6, 2022
Posted by: Vitaliy0017
[This review was collected as part of a promotion.] I love how simple the device is to use. There aren't any unnecessary features, and the features that are there are very helpful and useful
Written by a customer while visiting Samsung US
Customer Rating
5
Smart product at its finest
on October 6, 2022
Posted by: Prettyn8v
[This review was collected as part of a promotion.] I use my Samsung to watch t.v. and steam with its crystal clear picture easy to use .
I just love Samsung products I just bought the t.v . Recommend to anyone in the market to purchase smart technology
I just love Samsung products I just bought the t.v . Recommend to anyone in the market to purchase smart technology
Written by a customer while visiting Samsung US