Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,978 Reviews)
Rating breakdown 2,978 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
80
63%of customers recommend this product.
(
193 out of
305)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
3
Great picture...
on October 5, 2022
Posted by: Buddyw
[This review was collected as part of a promotion.] This is my fourth Samsung TV. I keep buying them because the picture quality is life-like and the menu system is intuitive. I use it to watch sports, movies and news. My wife likes to watch talk and game shows, and an occasional movie.
I would've gave it a 5 star rating but it literally died after 10 months. Samsung sent technicians to my house to repair it, they basically replaced all the internal components. It's been working fine since. I purchased a 5 year extended warranty when I purchased the tv because my last tv (65" Series 7 died in a little over 2 years.) I'm spoiled by the picture quality that's why I bought another one. My advice is to purchase an extended warranty.
I would've gave it a 5 star rating but it literally died after 10 months. Samsung sent technicians to my house to repair it, they basically replaced all the internal components. It's been working fine since. I purchased a 5 year extended warranty when I purchased the tv because my last tv (65" Series 7 died in a little over 2 years.) I'm spoiled by the picture quality that's why I bought another one. My advice is to purchase an extended warranty.
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, October 6, 2022
Hey Buddyw,
Thanks for your review and purchase of the AU8000 TV. We are happy to hear that you are enjoying your 4K television. We also want you to know that we appreciate your patience in waiting for your TV to be serviced.
If you have questions or need help, Samsung is here for you! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
Thanks for your review and purchase of the AU8000 TV. We are happy to hear that you are enjoying your 4K television. We also want you to know that we appreciate your patience in waiting for your TV to be serviced.
If you have questions or need help, Samsung is here for you! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Good resolution and easy to use
on October 5, 2022
Posted by: ChrisInTampa
[This review was collected as part of a promotion.] I only use streaming. I'm able to watch everything I want - YouTube TV and all other YouTube; Amazon Prime; Netflix; Hulu; Peacock; Disney, and more. I just need the one remote control that came with the TV. It is quite easy to jump around.
Written by a customer while visiting Samsung US
Customer Rating
5
perfect for college apartment
on October 5, 2022
Posted by: collegestudent
[This review was collected as part of a promotion.] My roommate and I have this TV in our living room for watching shows and gaming. I picked it with the help of the chat support who walked me through a great quality TV that was in my budget. The set up was super easy (less than 5 minutes from the time we opened the box) and there haven't been any issues since.
Written by a customer while visiting Samsung US
Customer Rating
4
A Well-Rounded Product!
on October 5, 2022
Posted by: Love4samsung
[This review was collected as part of a promotion.] This TV has a well built quality to it and the screen resolution is good for streaming videos and movies! In addition to the good build quality and 4K screen resolution, the TV has good performance when an Xbox is connected to it and I'm playing games. Never does it feel that the games I'm playing are lagging or too low in screen and sound quality.
Written by a customer while visiting Samsung US
Customer Rating
3
Sound cuts out
on October 5, 2022
Posted by: Boomer24
[This review was collected as part of a promotion.] Occasionally the sound just cuts out and does not work on antenna tv, apps, streaming or anything. Have to unplug it and plug it back in to get sound
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, October 6, 2022
Hi Boomer24,
We appreciate you sharing details of the sound issue you’re experiencing on your AU8000 TV. There are a few troubleshooting steps you can try:
1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between any external devices and the TV and then try the cable connection again.
2) Set Sound Output to the TV Speaker by going to Settings > Sound > Sound Output.
3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > Sound > Expert Settings > Digital Output Audio Format > Auto.
I hope this helps. Should your issue persist, please get in touch with Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
We appreciate you sharing details of the sound issue you’re experiencing on your AU8000 TV. There are a few troubleshooting steps you can try:
1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between any external devices and the TV and then try the cable connection again.
2) Set Sound Output to the TV Speaker by going to Settings > Sound > Sound Output.
3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > Sound > Expert Settings > Digital Output Audio Format > Auto.
I hope this helps. Should your issue persist, please get in touch with Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Great features
on October 5, 2022
Posted by: oaraujo5000
[This review was collected as part of a promotion.] Remote controls more than on device.
Large size
Sounds good
Large size
Sounds good
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, October 6, 2022
Hi oaraujo5000,
Thank you for purchasing Samsung’s Crystal UHD 4K AU8000 Smart TV. The Crystal Processor 4K transforms everything you watch into 4K. Its crisp, clear picture is 4x the resolution of Full HD.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Thank you for purchasing Samsung’s Crystal UHD 4K AU8000 Smart TV. The Crystal Processor 4K transforms everything you watch into 4K. Its crisp, clear picture is 4x the resolution of Full HD.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Tv with great smart features!
on October 5, 2022
Posted by: BeliasGigas
[This review was collected as part of a promotion.] This tv has been amazing! A bit bright sometimes but I think it’s just because it’s so big and the apartment is kinda small. Also one things that’s amazing is the Bluetooth feature to connect wireless soundbars. Something I didn’t see from many other TVs
Written by a customer while visiting Samsung US
Customer Rating
5
This is a great Product
on October 5, 2022
Posted by: Stangs98
[This review was collected as part of a promotion.] Movies look Great ! Also I play Yutube alot and I really Enjoy this Product! Thank you Samsung for a great Product !
Written by a customer while visiting Samsung US