Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,978 Reviews)
Rating breakdown 2,978 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
80
63%of customers recommend this product.
(
193 out of
305)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
3
Tv remote volume not working
on June 21, 2025
Posted by: Hammrhead
from Philadelphia, PA
Tv remote volume control freezes up or stops working when switching from Netflix to other channels
The only way to get it working is by unplugging TV for 30 seconds and restart tv
The only way to get it working is by unplugging TV for 30 seconds and restart tv
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
on October 10, 2022
Posted by: Tanch
from Florida
Bought tv, got all set up and power board went out after about 2hrs.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
3
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, October 11, 2022
Hi Tanch,
We are very sorry to hear about your experience with the AU8000 TV going out after unboxing it. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please allow us to make this right by calling us so we can set up a warranty appointment or replacement TV. Contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
We are very sorry to hear about your experience with the AU8000 TV going out after unboxing it. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please allow us to make this right by calling us so we can set up a warranty appointment or replacement TV. Contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
Something Went Wrong
on January 18, 2022
Posted by: Michele
from NY, NY
i am a loyal samsung product user, and not matter how many comparable tv i looked at, none had all the features i seem to always find in samsung. however, this time i think i got a dud. perhaps the delivery person knocked the box around too much or something, but i been experiencing occasional fuzzy feedback from the speakers of this tv. i though at first my samsung sound bar had gone wonky, but i noticed the fuzzy feedback once when using my wireless bluetooth earbuds to connect to the tv when watching tv late at nigh. i do not have the additional protection because i bought it once, and it didn't come in handy when i needed it - i just bought a new set. anyway, it's unfortunate because i've only had the tv for a short time, and i hope this isn't a sign of more problems to come.
Features
5
Performance
2
Design
4
Value
3
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, January 20, 2022
Hi Michele,
Thank you for your review of the AU8000 Crystal UHD TV. We appreciate you sharing your experience with hearing an odd sound coming from your TV. Abnormal sounds will have different causes depending on where the sound originates from. If the TV is connected to an external audio device, please make sure that the audio cable is connected to the correct audio output connector on the external device.
For antenna or cable connections, check the Signal Information. A low signal level may cause sound distortions. Go to: Settings > Support > Device Care > Self Diagnosis > Signal Information
You may also want to run a Sound Test by going to :
Settings > Support > Device Care > Self Diagnosis > Sound Test
Should this not resolve your issue or identify the cause, please contact Samsung Customer Support for additional assistance and troubleshooting support. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Thank you for your review of the AU8000 Crystal UHD TV. We appreciate you sharing your experience with hearing an odd sound coming from your TV. Abnormal sounds will have different causes depending on where the sound originates from. If the TV is connected to an external audio device, please make sure that the audio cable is connected to the correct audio output connector on the external device.
For antenna or cable connections, check the Signal Information. A low signal level may cause sound distortions. Go to: Settings > Support > Device Care > Self Diagnosis > Signal Information
You may also want to run a Sound Test by going to :
Settings > Support > Device Care > Self Diagnosis > Sound Test
Should this not resolve your issue or identify the cause, please contact Samsung Customer Support for additional assistance and troubleshooting support. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung Tv Review
on October 26, 2022
Posted by: Stcroix1
[This review was collected as part of a promotion.] This is an excellent TV. The images are very clear and I do not have a problem with it . Highly recommend
Written by a customer while visiting Samsung US
Customer Rating
2
Flaky Performance LL
on November 4, 2022
Posted by: MDMulle
from Chester, MD
Just received a response to my first review. Turn off AnyNet+. Really? Well, if I turn off AnyNet+ then my SONOS Beam soundbar does not work. I have a SONOS Arc on a new LG tv. It works flawlessly. Samsung - how can disabling AnyNet be a reasonable solution when I need it to use the equipment???? Wish I had bought an LG instead of the Samsung.
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, November 4, 2022
Hi MDMulle,
I understand your frustration, and I’m sorry you’re experiencing trouble connecting your AU8000 TV to your Sonos soundbar. Please be sure you are using a high-speed HDMI cable with Ethernet Channel (sometimes called HDMI HEC cable). Also, be sure to enable HDMI-eARC in the Expert Settings menu.
Lastly, please also verify that you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to Menu > Settings > Support > Software Update.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
I understand your frustration, and I’m sorry you’re experiencing trouble connecting your AU8000 TV to your Sonos soundbar. Please be sure you are using a high-speed HDMI cable with Ethernet Channel (sometimes called HDMI HEC cable). Also, be sure to enable HDMI-eARC in the Expert Settings menu.
Lastly, please also verify that you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to Menu > Settings > Support > Software Update.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
A few suggestions
on October 31, 2021
Posted by: TomW
from Byron, GA
i love the color and simplicity of changing channels. what i don't like is the difficulty in downloading apps like cbs. do the search and gives you the news apps but not the cbs app itself. also the constant voice about changing stations and adjusting volumes and reading every line of information is very bothersome. may i suggest that samsung place the major networks apps (abc, nbc, cbs) on the television with the option of deleting them. a more comprehensive instruction booklet would also be helpful for on screen instructions are not comprehensive at times.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Model Issues
on December 9, 2021
Posted by: Taylor
1st au8000 on 11/12 after listening to a constant clicking 24/7, 2nd au8000 11/24 astonished tv is doing same thing. it does not have anything to due with the tv heating up because the clicking stops if you unplug it from the outlet. researching on the internet, there are many other consumers with this issue. samsung why aren't you pulling this particular model since you know there is an issue? this is very discouraging as i have been a decades old customer.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
3
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, December 13, 2021
Hi Taylor,
Thank you for purchasing the Samsung AU8000 Crystal UHD TV and for sharing your experience with a clicking noise from the TV when it is powered off. Please know, certain components within the TV may temporarily cause clicking or ticking noises, even when powered off. Additionally, occasional creaking, popping, or cracking may be heard due to the expansion or contraction of the materials used to assemble the TV. These sounds do not indicate a product malfunction and the TV is safe to use.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Thank you for purchasing the Samsung AU8000 Crystal UHD TV and for sharing your experience with a clicking noise from the TV when it is powered off. Please know, certain components within the TV may temporarily cause clicking or ticking noises, even when powered off. Additionally, occasional creaking, popping, or cracking may be heard due to the expansion or contraction of the materials used to assemble the TV. These sounds do not indicate a product malfunction and the TV is safe to use.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
1
The picture was great until last week
on June 17, 2022
Posted by: Richard
[This review was collected as part of a promotion.] The TV now has four window lines that apparently are not covered by the warranty. The product is seven months old
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, June 20, 2022
Richard,
It’s unfortunate to hear of the issues you’ve experienced with Samsung’s AU8000 TV. Your feedback is important to us and will be shared with our product teams.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
It’s unfortunate to hear of the issues you’ve experienced with Samsung’s AU8000 TV. Your feedback is important to us and will be shared with our product teams.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US