Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,979 Reviews)
Rating breakdown 2,979 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
81
63%of customers recommend this product.
(
193 out of
306)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
5
The product met all expectations.
on August 23, 2022
Posted by: TVLover
[This review was collected as part of a promotion.] This is the first ever smart and such a big TV for the family. First the picture quality is absolutely amazing. The TV is mainly used for family time and occasionally for my kids youtube time. It is absolutely incredible to look at. The sound is just as good. Almost as good as surround sound. Overall this is an excellent TV and I will recommend it to anyone who is looking for such.
Written by a customer while visiting Samsung US
Customer Rating
2
Poor TV.
on August 23, 2022
Posted by: aaaaaaa
[This review was collected as part of a promotion.] Now on my third power board with this unit. Very slow at changing sources. Locks up constantly.
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, August 23, 2022
Hi there,
We are very sorry to hear about your issues with the AU8000 TV. Samsung prides itself on high-quality products and a great customer experience. Please know we are here to help you.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full warranty details.
Please give us a call so we can further help you at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
We are very sorry to hear about your issues with the AU8000 TV. Samsung prides itself on high-quality products and a great customer experience. Please know we are here to help you.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full warranty details.
Please give us a call so we can further help you at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent TV with amazing quality picture
on August 23, 2022
Posted by: xDXxAscension
[This review was collected as part of a promotion.] Use it mainly for PS4 and smart apps. Picture quality is what really grabbed me from this TV. An amazing quality picture with plenty of settings to tweak.
Written by a customer while visiting Samsung US
Customer Rating
5
I love the new addition to my office
on August 23, 2022
Posted by: IrateSwami
[This review was collected as part of a promotion.] I bought this tv to double as a 3rd screen in my office. Not only am I able to keep the news going in the background while I work, but I am also able to use it when I need to see my spreadsheets on a bigger screen.
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Product!!!
on August 23, 2022
Posted by: MovieGuy
[This review was collected as part of a promotion.] I've been using Samsung TVs for a long time and I have yet to be disappointed with their product. They make such high-quality products that last a long time.
I primarily use my TV for movies and shows and it has an incredible picture. I've also used it for gaming and the motion is seamless and helps to provide a next-level experience.
Do yourself a favor and buy a Samsung for your next tv.
Written by a customer while visiting Samsung US
Customer Rating
2
Not the greatest
on August 23, 2022
Posted by: Starbabyz
[This review was collected as part of a promotion.] I have white patches on it and just got it like 2 months ago going 2 take it back when I got the time
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, August 23, 2022
Hi Starbabyz,
We are sorry to hear that you are having issues with your AU8000 TV. Please know we are here to help you.
You may want to try the following troubleshooting steps:
1. If any external devices are connected, check all input cable connections.
2. If the issue persists, define exactly what is wrong with the display. For example mosaics and blocks, multiple lines or white dots, and fixed horizontal or vertical lines.
3. Try changing channels using the remote control. Is the issue the same on all channels?
4. Press the Home button (which looks like a house), select Source, and choose another input source. Is the issue the same on all sources?
5. If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test)
6. If the problem disappears during the test, check your TV signal (Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. The signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception.
If you continue to have issues, please know Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full warranty details.
Please allow us to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
We are sorry to hear that you are having issues with your AU8000 TV. Please know we are here to help you.
You may want to try the following troubleshooting steps:
1. If any external devices are connected, check all input cable connections.
2. If the issue persists, define exactly what is wrong with the display. For example mosaics and blocks, multiple lines or white dots, and fixed horizontal or vertical lines.
3. Try changing channels using the remote control. Is the issue the same on all channels?
4. Press the Home button (which looks like a house), select Source, and choose another input source. Is the issue the same on all sources?
5. If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test)
6. If the problem disappears during the test, check your TV signal (Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. The signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception.
If you continue to have issues, please know Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full warranty details.
Please allow us to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
This product has a great picture.
on August 23, 2022
Posted by: Norty61
[This review was collected as part of a promotion.] This TV is easy to use, already has Prime, Netflix ect...... Great picture and sound. I am very satisfied with this product.
Written by a customer while visiting Samsung US
Customer Rating
4
Works great!
on August 23, 2022
Posted by: Swytisright
[This review was collected as part of a promotion.] No complaints. Had problems with a different company’s TV. Returned it for this one! Picture is great. Wish it had some apps that my phone has.
Written by a customer while visiting Samsung US