Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,978 Reviews)
Rating breakdown 2,978 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
80
63%of customers recommend this product.
(
193 out of
305)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
5
Awesome
on April 28, 2021
Posted by: Shanet2
[This review was collected as part of a promotion.] This is the 4th Samsung TV that I have purchased and again Samsung hits it out of the park! Replaced an older Samsung 60" (7 years old) in my living room and I am amazed at the picture and sound quality.
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on April 28, 2021
Posted by: Eric5205
[This review was collected as part of a promotion.] We love watching our TV it's just like being at the movies
Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung Crystal UHD...
on April 28, 2021
Posted by: LizaC25
[This review was collected as part of a promotion.] I love the features... especially the Smart Remote. I am a loyal purchaser of Samsung products, cellphones and appliances They are well made and reliable... you can count on me to purchase more.
Written by a customer while visiting Samsung US
Customer Rating
5
Has great quality and features
on April 28, 2021
Posted by: JCO1304
[This review was collected as part of a promotion.] Netflix and YouTube and basically as a computer I like how it provides a lot of smart features.
Written by a customer while visiting Samsung US
Customer Rating
5
Great couldnt ask for more
on April 28, 2021
Posted by: Greeneyes
[This review was collected as part of a promotion.] All I have home is Samsung I love the way it interacts with my Samsung home theater and the quality A+
Written by a customer while visiting Samsung US
Customer Rating
3
NOT FOR OVER THE AIR
on April 28, 2021
Posted by: NOSPECIALCHARACTERS
[This review was collected as part of a promotion.] Over the air , some online. Not easy to re-scan every day as it will not hold signals well.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, April 29, 2021
Hi there,
Thank you for your review of the Samsung AU8000. Your feedback is important and will be shared with our internal teams.
Your TV has several self-diagnosis tools built in that can help solve problems with signal, network, picture, or sound.
Go to Settings > Support> Device Care > Start Device Care
You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds until your TV turns off and back on again.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
If you haven't tried this already, here is another way to rescan the OTA channels:
Go to TV source and go to Menu>Broadcasting>Auto Program>Start>Air.
To select channels directly by channel number, press the “123” button on the remote to display the soft numeric keypad. Select the channel number and press done.
Note : the channel must be scanned in before you can select it.
You can find additional information here: https://www.samsung.com/us/support/answer/ANS00062206/
I hope these tips help. Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Specialist
Thank you for your review of the Samsung AU8000. Your feedback is important and will be shared with our internal teams.
Your TV has several self-diagnosis tools built in that can help solve problems with signal, network, picture, or sound.
Go to Settings > Support> Device Care > Start Device Care
You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds until your TV turns off and back on again.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
If you haven't tried this already, here is another way to rescan the OTA channels:
Go to TV source and go to Menu>Broadcasting>Auto Program>Start>Air.
To select channels directly by channel number, press the “123” button on the remote to display the soft numeric keypad. Select the channel number and press done.
Note : the channel must be scanned in before you can select it.
You can find additional information here: https://www.samsung.com/us/support/answer/ANS00062206/
I hope these tips help. Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
This TV has a great picture
on April 28, 2021
Posted by: JLella
[This review was collected as part of a promotion.] The picture has great visual features and it is great that it is a smart TV so you can just download your favorite apps and it is all right there on your TV you don't have to worry about having another system hooked to your TV.
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome picture
on April 28, 2021
Posted by: SugarShane
[This review was collected as part of a promotion.] I use mine for gaming and great picture
And quality
And quality
Written by a customer while visiting Samsung US