Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,979 Reviews)
Rating breakdown 2,979 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
81
63%of customers recommend this product.
(
193 out of
306)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
1
Was a good TV...until it wasn't...
on July 29, 2022
Posted by: AngryBruin
[This review was collected as part of a promotion.] My children had given this TV to me for Christmas in December 2020. It sat in a box, unused, until May or 2021. We were in the process of moving and I couldn't use it in our temporary residence. When we got to our final destination, I unpacked the TV and enjoyed it for about a year. The picture was great, the features were great until recently.
Things started to happen. When it powered up, lines started appearing in the middle of the screen, flickering on and off. When the TV finally came on, there remained fine lines in the upper third of the TV. Then just this week, the TV would not come on at all. Just a dark, flickering screen that never booted up. Sorry, Samsung, but that's the ugly truth.
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, July 29, 2022
Hi AngryBruin,
We are sorry to hear about your experience with the Samsung AU8000 TV having lines and now no longer coming on. Samsung prides itself on high-quality products and a great customer experience. Please know we are here to help you. Please try these troubleshooting steps to see if they will solve your issue.
If your TV has a black screen even when it's on, it's entirely possible it could actually be your external device and not your TV. Please try these troubleshooting steps for your blank screen issue:
1. Press the Home button on the remote.
If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal. If the menu does not appear, the TV may be having power issues.
Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power).
2. Confirm the TV is set to the same source as the external device.
For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1.
If the TV is set to the correct source but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced.
After reconnecting the external device, could you turn it off and back on?
3. Test the HDMI cable.
Some TVs have an HDMI cable test. Some models only have this test after a software update, and older models do not have it. If your model does not have this test or is not connected by HDMI, skip to the next step.
The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords.
To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test.
If the test says, the cable is bad, replace the cable. Service is not required.
4. Test different external devices.
The final thing to rule out is the external device you're using. Try connecting to a different device or using a different source port. If you could not test the cable in the previous step, try swapping the cable, too.
If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it.
If the issue persists after these steps, then the TV will need service. Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options: Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
We are sorry to hear about your experience with the Samsung AU8000 TV having lines and now no longer coming on. Samsung prides itself on high-quality products and a great customer experience. Please know we are here to help you. Please try these troubleshooting steps to see if they will solve your issue.
If your TV has a black screen even when it's on, it's entirely possible it could actually be your external device and not your TV. Please try these troubleshooting steps for your blank screen issue:
1. Press the Home button on the remote.
If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal. If the menu does not appear, the TV may be having power issues.
Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power).
2. Confirm the TV is set to the same source as the external device.
For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1.
If the TV is set to the correct source but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced.
After reconnecting the external device, could you turn it off and back on?
3. Test the HDMI cable.
Some TVs have an HDMI cable test. Some models only have this test after a software update, and older models do not have it. If your model does not have this test or is not connected by HDMI, skip to the next step.
The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords.
To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test.
If the test says, the cable is bad, replace the cable. Service is not required.
4. Test different external devices.
The final thing to rule out is the external device you're using. Try connecting to a different device or using a different source port. If you could not test the cable in the previous step, try swapping the cable, too.
If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it.
If the issue persists after these steps, then the TV will need service. Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options: Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
The picture quality
on July 29, 2022
Posted by: ImSamsungFan
[This review was collected as part of a promotion.] The picture quality is so clear and natural.
I use to have 75 inch samsung but i replace with thia 85 inch tv. If there is bigger than this size i will get it. The connectivity of the internet is so quick compare to my 75 inch.
I use to have 75 inch samsung but i replace with thia 85 inch tv. If there is bigger than this size i will get it. The connectivity of the internet is so quick compare to my 75 inch.
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect picture, great features
on July 29, 2022
Posted by: LoveMySamsung
[This review was collected as part of a promotion.] Crystal clear picture, no pixilation, access to many apps that aren’t available with other brand name tvs, perfect smart tv in every aspect and worth every penny!
Written by a customer while visiting Samsung US
Customer Rating
5
This TV has a fabulous picture!
on July 29, 2022
Posted by: jdgandnmg
[This review was collected as part of a promotion.] We are truly enjoying this product. It's great for satellite, streaming, and playing Blu-Ray discs. Picture is fabulous, features are great, and it's easy to use.
Written by a customer while visiting Samsung US
Customer Rating
4
TV viewing
on July 29, 2022
Posted by: TVtime2watch
[This review was collected as part of a promotion.] Streaming movies and tv shows. Great picture but some of the night/dark scenes are too black and objects can't be seen easily.
Written by a customer while visiting Samsung US
Customer Rating
3
THIS TV IS VERY NICE CLEAR PICTURES
on July 30, 2022
Posted by: EDY1970
[This review was collected as part of a promotion.] THIS TV IS VERY NICE MY CHILDRENS LOVE IT NICE CLEAR PICTURES THE SOUND IS OK NOT THE BEST.
NEED BETTER SOUD
NEED BETTER SOUD
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, August 1, 2022
Hi EDY1970,
Thank you for your review of the Samsung AU8000 TV and for feedback on the sound. Samsung prides itself on high-quality products and a great customer experience. Please know we are here to help you.
There are several sound settings you can adjust to suit your personal sound preferences. Change the Sound Mode by going to Settings > Sound > Sound Mode.
You can customize the sound with Expert Settings by going to Settings > Sound > Expert Settings.
I hope this helps you enjoy your experience.
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Thank you for your review of the Samsung AU8000 TV and for feedback on the sound. Samsung prides itself on high-quality products and a great customer experience. Please know we are here to help you.
There are several sound settings you can adjust to suit your personal sound preferences. Change the Sound Mode by going to Settings > Sound > Sound Mode.
You can customize the sound with Expert Settings by going to Settings > Sound > Expert Settings.
I hope this helps you enjoy your experience.
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV!!!
on July 30, 2022
Posted by: Ken1969
[This review was collected as part of a promotion.] I have been very satisfied with my TV. This is my first flat screen smart TV and I think it is amazing. Great picture good sound. Thinking of getting a sound bar for it.
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great quality
on July 30, 2022
Posted by: eradri
[This review was collected as part of a promotion.] It has a beautiful range of colors, and samsung for me is the best brand.
I can connect my samsung cell phone without having difficulty. I love it
I can connect my samsung cell phone without having difficulty. I love it
Written by a customer while visiting Samsung US