Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,979 Reviews)
Rating breakdown 2,979 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
81
63%of customers recommend this product.
(
193 out of
306)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
5
My Special Tv
on July 26, 2022
Posted by: Tushhogg
[This review was collected as part of a promotion.] My Samsung Tv meets all my expectations and then some the ease of of navigating Thur the menu and the picture and colors are spectacular
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture
on July 26, 2022
Posted by: Neo2022
[This review was collected as part of a promotion.] Easy search through menus, great picture, good product for the price. This is my second Samsung TV, happy with both of them.
Written by a customer while visiting Samsung US
Customer Rating
5
Best TV Purchase We Made!
on July 26, 2022
Posted by: SoCalShopper
[This review was collected as part of a promotion.] We use this tv for everything! Music, movies, games everything. Best picture and sound of all the tvs in our home. We bought an adapter so that we could hook up our VCR, yes a VCR as we have hundreds of movies that we still enjoy on VHS. Seriously you can’t wrong with Samsung. Throw in the fact that you get Samsung TV included win, win, win.
Written by a customer while visiting Samsung US
Customer Rating
4
Good features available.
on July 26, 2022
Posted by: George
[This review was collected as part of a promotion.] I mainly use it to watch and stream movies. I like the available apps that are available. I mainly use netflix and disney+.
Written by a customer while visiting Samsung US
Customer Rating
4
Incredible picture
on July 26, 2022
Posted by: FirstTimeSamsunger
[This review was collected as part of a promotion.] I have used this TV to watch movies, YouTube and look at pictures. The colors are absolutely stunning! I love what they have done with the remote control as well. So simple but with everything I need. My TV arrived with some pixelated lines but Samsung is taking the steps to get it all fixed. Customer service has been a breeze to work with!
Written by a customer while visiting Samsung US
Customer Rating
2
Dissatisfied
on July 26, 2022
Posted by: Missyhok
[This review was collected as part of a promotion.] I use my tv for streaming only. It is less than two years old. I live alone. I don’t game. There are lines going horizontally in the middle of the screen. There is an issue with it. It turns off and may not come on for over two days. It flashes then goes black. Then at any given time it will turn on. Not sure if it is the chord but even if it is the lines are now visible so what’s the point of getting it fixed? Very disappointed.
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, July 27, 2022
Hi Missyhok,
Thank you for purchasing the Samsung AU8000 TV and for sharing your experience with your TV not displaying properly. Please know we are here to help you.
Please try following troubleshooting steps:
1. Run a Picture Test on the TV.
Navigate to Settings, select Device Care, and then select Self Diagnosis. Select Picture Test, select OK and then view the test. You can select Yes if the picture looks normal, No if there is a problem with the picture, or Show again to see the picture a second time.
2. Determine if lines are appearing during the Picture Test.
Look for a line or lines on the screen during the Picture Test. If there are no lines, this means your TV is working fine. To identify and fix the issue, first, try replacing the cable of the external device that is showing lines.
- If the lines still appear after replacing the cable, troubleshoot the external device.
- If lines appear during the Picture Test, proceed to the next step.
3. Request service if lines appear during the Picture Test.
If you see lines during the Picture Test, please visit our Support Center to request service. Make sure you have the TV's model code, software version, and serial number when calling.
In some cases, lines (especially if they are black) can be caused by a cracked screen. If this is the case, it would still need service if you want to fix it. However, since physical damage is not covered by the warranty, it may be more economical to buy a new TV rather than pay for repairs and a new screen.
Please call us so we can help you further. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Thank you for purchasing the Samsung AU8000 TV and for sharing your experience with your TV not displaying properly. Please know we are here to help you.
Please try following troubleshooting steps:
1. Run a Picture Test on the TV.
Navigate to Settings, select Device Care, and then select Self Diagnosis. Select Picture Test, select OK and then view the test. You can select Yes if the picture looks normal, No if there is a problem with the picture, or Show again to see the picture a second time.
2. Determine if lines are appearing during the Picture Test.
Look for a line or lines on the screen during the Picture Test. If there are no lines, this means your TV is working fine. To identify and fix the issue, first, try replacing the cable of the external device that is showing lines.
- If the lines still appear after replacing the cable, troubleshoot the external device.
- If lines appear during the Picture Test, proceed to the next step.
3. Request service if lines appear during the Picture Test.
If you see lines during the Picture Test, please visit our Support Center to request service. Make sure you have the TV's model code, software version, and serial number when calling.
In some cases, lines (especially if they are black) can be caused by a cracked screen. If this is the case, it would still need service if you want to fix it. However, since physical damage is not covered by the warranty, it may be more economical to buy a new TV rather than pay for repairs and a new screen.
Please call us so we can help you further. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
This tv is one of the best i ever used
on July 26, 2022
Posted by: Peterdj
[This review was collected as part of a promotion.] I use my tv for gaming, streaming, watching sport. The only problem i get with tv is when you try to connect to my phone, it will not connect properlly.
Written by a customer while visiting Samsung US
Customer Rating
5
Love the extras
on July 26, 2022
Posted by: Jezibel
[This review was collected as part of a promotion.] Love this TV great size! Fabulous picture! Love the extra Samsung channels that come on the TV already
Written by a customer while visiting Samsung US