Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,979 Reviews)
Rating breakdown 2,979 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
81
63%of customers recommend this product.
(
193 out of
306)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
5
Great features
on July 26, 2022
Posted by: Sobes1
[This review was collected as part of a promotion.] This TV is perfect for streaming and gaming. Great picture and sound quality. I would highly recommend.
Written by a customer while visiting Samsung US
Customer Rating
5
the best picture of any TV I have owned
on July 26, 2022
Posted by: Quebis
[This review was collected as part of a promotion.] Everything was going well but then it kept shutting down, I called customer service and they had someone come to my house and replace the motherboard and it has been great since then.
Written by a customer while visiting Samsung US
Customer Rating
5
Skip AMC... Have your own indoor movie theater
on July 26, 2022
Posted by: Dillan1117
[This review was collected as part of a promotion.] My husband and I are retired and our TV room is like a theater with my Samsung.. The picture is radiant and Crystal clear. We don't miss the movies
Written by a customer while visiting Samsung US
Customer Rating
4
Everything great just one issue
on July 26, 2022
Posted by: SamsungBetter
[This review was collected as part of a promotion.] The only thing I don’t like it’s that my tv screen has some weird blots or brighter areas on the edges around the TV. I noticed it when I first purchased thought maybe it was the movie or had to settle in. But no. It’s like the screen or projected. It doesn’t loook bad but it is noticeable when watching movies that are more on the Darker setting for sure
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, July 27, 2022
Hi SamsungBetter,
Thank you for your review of the Samsung AU8000 TV; we are happy to hear you are enjoying your TV. We are here to help, and I have a few troubleshooting tips that should help with your image quality issues.
First, let's make sure your firmware is up to date. To do so, head to Settings > Support > Software Update. From there, you can easily update if needed.
Next, 1. Run a Picture Test on the TV.
Navigate to Settings, select Device Care, and then select Self Diagnosis. Select Picture Test, select OK and then view the test. You can choose Yes if the picture looks normal, No if there is a problem with the picture, or Show again to see the image a second time.
2. Determine if issues are appearing during the Picture Test.
Look for issues on the screen during the Picture Test. If there are no spots or brighter areas, this means your TV is working fine. To identify and fix the issue, first, try replacing the cable of the external device that is showing lines.
- If the spots still appear after replacing the cable, troubleshoot the external device.
- If spots appear during the Picture Test, proceed to the next step.
3. Request service if spots appear during the Picture Test.
If you see spots during the Picture Test, please visit our Support Center to request service. When calling, ensure you have the TV's model code, software version, and serial number. You can contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Thank you for your review of the Samsung AU8000 TV; we are happy to hear you are enjoying your TV. We are here to help, and I have a few troubleshooting tips that should help with your image quality issues.
First, let's make sure your firmware is up to date. To do so, head to Settings > Support > Software Update. From there, you can easily update if needed.
Next, 1. Run a Picture Test on the TV.
Navigate to Settings, select Device Care, and then select Self Diagnosis. Select Picture Test, select OK and then view the test. You can choose Yes if the picture looks normal, No if there is a problem with the picture, or Show again to see the image a second time.
2. Determine if issues are appearing during the Picture Test.
Look for issues on the screen during the Picture Test. If there are no spots or brighter areas, this means your TV is working fine. To identify and fix the issue, first, try replacing the cable of the external device that is showing lines.
- If the spots still appear after replacing the cable, troubleshoot the external device.
- If spots appear during the Picture Test, proceed to the next step.
3. Request service if spots appear during the Picture Test.
If you see spots during the Picture Test, please visit our Support Center to request service. When calling, ensure you have the TV's model code, software version, and serial number. You can contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic picture and easy setup and use.
on July 26, 2022
Posted by: Lovetofly66
[This review was collected as part of a promotion.] Use primarily for streaming. Works great. Easy setup with great picture. No problem getting set up with internet.
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome picture
on July 26, 2022
Posted by: javerz1
[This review was collected as part of a promotion.] Picture quality is off the charts. Controls are user friendly, and load up is fast. I would definitely recomend to anyone looking for a tv.
Written by a customer while visiting Samsung US
Customer Rating
4
Great Tv not happy with the remote though
on July 26, 2022
Posted by: HTHash
[This review was collected as part of a promotion.] My family recently just bought a 55" 4k samusung tv, and so far the picture and sound quality have been great. My one complaint with the Tv is that the remote is really unresponive and only works when you are stamding within 8 feet of the Tv.
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung TV
on July 26, 2022
Posted by: Garden2022
[This review was collected as part of a promotion.] The Samsung is Easy to set up and easy to access Hulu and Disney.
Works well for seniors. Good purchase.
Works well for seniors. Good purchase.
Written by a customer while visiting Samsung US