Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,979 Reviews)
Rating breakdown 2,979 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
81
63%of customers recommend this product.
(
193 out of
306)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
5
Perfect Picture,Perfect Value!!!
on July 8, 2022
Posted by: JMCROCK
from CALIFORNIA
i recently bought this samsung tv,very glad i did,perfect picture & also comes with a wholebunch of extra samsung smart tv capabilities/extras that no other brand offers/has imo! trust me if your looking to get the best tv for the best value,this is the 1 u have been searching for,i very rarely ever vouch for a product 100%,i am/will in this case,god bless…
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not happy
on July 8, 2022
Posted by: J opee
from Tn
no set up or operation instructions included in new tv box.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, July 8, 2022
Hi J opee,
Thank you for your purchase of the AU8000 TV and your feedback on the manual and setup operations.
You can download the User Manual and Set Up Guide directly from Samsung’s website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the AU8000 under Crystal UHD TVs > A Model Lineup.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for your purchase of the AU8000 TV and your feedback on the manual and setup operations.
You can download the User Manual and Set Up Guide directly from Samsung’s website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the AU8000 under Crystal UHD TVs > A Model Lineup.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Streaming Interface is weird and unpredictable
on July 11, 2022
Posted by: RickNSB
from CA
i cut the cable when i bought this tv. no direct cable connection for me to compare, but i have good idea of what it would have been and i also have an lg tv from when i subscribed to cable.
all that said, the samsung interface with streaming is unpredictable, at best. i suspect it's trying to inject unwanted channels at me that samsung gets a fee for supporting. even the main categories: library, home, and live get jumbled with no relation to the programs or channels i frequently watch. the algorithm doesn't learn from my viewing habits and prioritize familiar channels but keeps things in the mix i never have watched.
mechanically, or should i say electronically, the tv is great. great picture and decent sound from its own speakers. very thin depth makes it great to mount on the wall.
I would recommend this to a friend!
Features
4
Performance
2
Design
5
Value
4
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, July 12, 2022
Hi RickNSB,
Thank you for your review of the Samsung AU8000 TV and feedback on the Samsung Interface. We are here to help and want you to know that if you do not enjoy Samsung TV Plus, you can easily disable it.
Samsung TV Plus can be disabled, which removes the channels from your default guide. Should you want to disable TV plus, follow the steps below:
1) Navigate to the Samsung TV Plus app and press and hold the enter or select button on the remote. This will bring up two options. ‘Move’ and ‘Remove.’
2) Navigate to ‘Remove’ and select. This option brings up the ability to remove the app icon or disable the service.
3) Navigate to ‘Disable’ and select. This will remove the service from the launcher bar and the channels from the TV Guide.
Alternatively, you can leave TV Plus enabled and utilize the Autorun Last App feature to automatically start the last app you used once the TV is turned on. To enable this feature, follow the steps below:
1) Navigate to Settings > General > Smart Features > Autorun Smart Hub
2) Enable the Autorun Smart Hub feature
3) Navigate to Settings > General > Smart Features > Autorun Last App
4) Enable the Autorun Last App feature
You can also designate frequently watched channels as favorite channels. Favorite channels are highlighted in the Edit Channels and Channel List screens with the heart symbol. You can create up to five favorites lists so that your family members can create their own personal favorites lists.
Go to Home > Live TV > Channel List > Edit Channels
1) Press the left directional button on the remote control to select the desired Favorites list.
2) Press the right directional button to select Add Channels.
3) Select the desired channel in the list on the screen.
4) Press Add Channels to add the selected channel to the Favorites list.
Select Favorites 1 - Favorites 5 on the Edit Channels screen and the following functions are available (Add Channels, Remove, Change Order, & Rename Favorites)
I hope this tip helps. If there is anything we can do to further assist and improve your user experience, please do let us know by contacting Samsung Customer Support.
Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Thank you for your review of the Samsung AU8000 TV and feedback on the Samsung Interface. We are here to help and want you to know that if you do not enjoy Samsung TV Plus, you can easily disable it.
Samsung TV Plus can be disabled, which removes the channels from your default guide. Should you want to disable TV plus, follow the steps below:
1) Navigate to the Samsung TV Plus app and press and hold the enter or select button on the remote. This will bring up two options. ‘Move’ and ‘Remove.’
2) Navigate to ‘Remove’ and select. This option brings up the ability to remove the app icon or disable the service.
3) Navigate to ‘Disable’ and select. This will remove the service from the launcher bar and the channels from the TV Guide.
Alternatively, you can leave TV Plus enabled and utilize the Autorun Last App feature to automatically start the last app you used once the TV is turned on. To enable this feature, follow the steps below:
1) Navigate to Settings > General > Smart Features > Autorun Smart Hub
2) Enable the Autorun Smart Hub feature
3) Navigate to Settings > General > Smart Features > Autorun Last App
4) Enable the Autorun Last App feature
You can also designate frequently watched channels as favorite channels. Favorite channels are highlighted in the Edit Channels and Channel List screens with the heart symbol. You can create up to five favorites lists so that your family members can create their own personal favorites lists.
Go to Home > Live TV > Channel List > Edit Channels
1) Press the left directional button on the remote control to select the desired Favorites list.
2) Press the right directional button to select Add Channels.
3) Select the desired channel in the list on the screen.
4) Press Add Channels to add the selected channel to the Favorites list.
Select Favorites 1 - Favorites 5 on the Edit Channels screen and the following functions are available (Add Channels, Remove, Change Order, & Rename Favorites)
I hope this tip helps. If there is anything we can do to further assist and improve your user experience, please do let us know by contacting Samsung Customer Support.
Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
replaced a samsung.. Problems already
on July 13, 2022
Posted by: Darci
from Summerville South Carolina
[This review was collected as part of a promotion.] first this "new" (which i think is a refurbished) tv was paid for by samsung since our last qled wouldn't stop powering off & on until i unplugged it . right out of the box we had to "snap" the tv frame together (it came apart), the hdmi inputs are all screwed up. our last tv we had no problems but this tv won't recognize our roku, polk surround bar & sling tv. purchased brand new hdmi cords and still having issues. i am unhappy. big time.
Features
5
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, July 13, 2022
Hi Darci,
It’s unfortunate to hear of the issues you’ve experienced with Samsung’s AU8000 TV. Your feedback is important to us and will be shared with our product teams.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
It’s unfortunate to hear of the issues you’ve experienced with Samsung’s AU8000 TV. Your feedback is important to us and will be shared with our product teams.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Quality
on July 13, 2022
Posted by: Bobk
i believe samsung products always offer quality. in the case of this tv as well as others we own, the picture quality is excellent. the only mechanical drawbacks are (1) the stands which support the tv: they are quite a ways apart, and we had to modify our existing stand to accept them. (2) the coax connector is parallel to the rear surface vs. at right angles which creates some difficulty when screwing in a coax cable. still, i highly recommend samsung.
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
LOVE this TV so far!!
on July 15, 2022
Posted by: Aileen
from Boca Raton, FL
it was very heavy to install but it's finally in and it's clear and fantastic! very happy!!
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Picture
on July 16, 2022
Posted by: Thereal
from Little Ferry, NJ
very pleased with the tv set. 43 inch is as big as i could fit in the area where it is. sound is ok, but i bought a samsung hw-a50m sound bar. it was inexpensive, but the sound is very good.
my only complaint is the instructions for the remote control. it took a call to the samsung people to get how to go the the settings menu. remote is not very intuitive.
overall, i'm pleased with everything.
my only complaint is the instructions for the remote control. it took a call to the samsung people to get how to go the the settings menu. remote is not very intuitive.
overall, i'm pleased with everything.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Died after 16 months
on July 17, 2022
Posted by: JesseF
from Los Angeles
it was a decent tv. the interface is very clunky with the apps. the picture was good. not with black areas during movies. excellent for the price.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
5
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, July 18, 2022
Hi JesseF,
Thank you for your feedback on the Samsung AU8000 TV's interface and picture. It’s possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.
Please know we are always here to help.
If there’s anything we can help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Thank you for your feedback on the Samsung AU8000 TV's interface and picture. It’s possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.
Please know we are always here to help.
If there’s anything we can help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Written by a customer while visiting Samsung US