Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,978 Reviews)
Rating breakdown 2,978 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
80
63%of customers recommend this product.
(
193 out of
305)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
4
This product has a most amazing features..
on April 24, 2021
Posted by: Lopez1
[This review was collected as part of a promotion.] I love the streaming service and the quality of the picture and sound is out of this world.
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound and picture
on April 24, 2021
Posted by: Lovelyladylyte
[This review was collected as part of a promotion.] I use this tv for everything. Gaming, streaming, and all my fun apps. This is by far the best TV I ever purchased. I love Samsung and will forever be a proud member
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, April 26, 2021
Hi Lovelyladylyte,
Thank you for purchasing the Samsung AU8000 and for your review. I am glad to hear you are enjoying your TV's features.
Have you tried out Auto Game Mode (ALLM) when gaming? This feature allows you to game faster with an optimized screen that gives you more control with dramatically less lag.
Should you ever have any questions or need help with settings or features, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for purchasing the Samsung AU8000 and for your review. I am glad to hear you are enjoying your TV's features.
Have you tried out Auto Game Mode (ALLM) when gaming? This feature allows you to game faster with an optimized screen that gives you more control with dramatically less lag.
Should you ever have any questions or need help with settings or features, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV, some little problems
on April 24, 2021
Posted by: Rapha
[This review was collected as part of a promotion.] TV in general is great.
Great image, great sound.
It only has some flaws. Kind of slow going, if the internet connection is not really good it doesn't work well.
But a good TV
Great image, great sound.
It only has some flaws. Kind of slow going, if the internet connection is not really good it doesn't work well.
But a good TV
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, April 26, 2021
Hello Rapha,
Thank you for purchasing the Samsung AU8000 and for your review. I am glad to hear you are enjoying the image and sound quality of your new TV.
We appreciate your feedback regarding the response time of your TV. There are a few steps you can try to improve your TV's performance.
To optimize the smart TV performance, please try Device Care option under the Support Menu.
Go to Settings > Support> Device Care > Start Device Care.
This improves your apps performance as it frees up unused cached memory and closes background apps.
We suggest you also try the following to see if the issue may be related to your network connection and quality:
1. Use 5G Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
We also recommend you check that your TV is running the latest firmware.
Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit.
You may want to enable automatic updates for conveniences.
Select Settings- Support- Software Update, then select Auto Update.
I hope these tips help. Should you need further assistance, please know we are here to help. You can reach Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you soon.
~ Samsung Specialist
Thank you for purchasing the Samsung AU8000 and for your review. I am glad to hear you are enjoying the image and sound quality of your new TV.
We appreciate your feedback regarding the response time of your TV. There are a few steps you can try to improve your TV's performance.
To optimize the smart TV performance, please try Device Care option under the Support Menu.
Go to Settings > Support> Device Care > Start Device Care.
This improves your apps performance as it frees up unused cached memory and closes background apps.
We suggest you also try the following to see if the issue may be related to your network connection and quality:
1. Use 5G Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
We also recommend you check that your TV is running the latest firmware.
Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit.
You may want to enable automatic updates for conveniences.
Select Settings- Support- Software Update, then select Auto Update.
I hope these tips help. Should you need further assistance, please know we are here to help. You can reach Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you soon.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome product great features
on April 24, 2021
Posted by: Mikesr65
[This review was collected as part of a promotion.] This is the best TV for gaming with awesome features has a clear picture with great sound
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent TV
on April 24, 2021
Posted by: Dimion
[This review was collected as part of a promotion.] I love my Samsung TV, have always been a fan of Samsung. I enjoy the convenience of my TV automatically switching to three correct source when turning on the playstation or firestick very convenient. Great quality TV would recommend thiss TV to everybody...
Written by a customer while visiting Samsung US
Customer Rating
5
Awsome tv
on April 24, 2021
Posted by: Havick77
[This review was collected as part of a promotion.] I love all the apps and most of all the samsung tv channels
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung
on April 25, 2021
Posted by: Love23
[This review was collected as part of a promotion.] Great tv clear picture true to real life, great sound quality..love it for streaming
Written by a customer while visiting Samsung US
Customer Rating
5
I love it
on April 25, 2021
Posted by: Elchef
[This review was collected as part of a promotion.] This tv is great i love it because i can play my ps5 and i can hook my samsungs21ultra whenever i want
Written by a customer while visiting Samsung US