Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,979 Reviews)
Rating breakdown 2,979 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
81
63%of customers recommend this product.
(
193 out of
306)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
4
Great picture
on March 7, 2022
Posted by: Julie
the picture and sound are very good. hook up was very simple. the remote is what worries me. there are very few buttons and some are multipurpose, so they get a lot of use. there are no numbers, but you can hit a button to get numbers on the screen. the problem is we like to scroll the low number channels and the high number channels and haven't found a way to get between them without a lot of button pushing.
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The picture quality is awesome
on March 8, 2022
Posted by: Rushie
new tv showed up within a couple of days. very easy to setup, easy to use, and picture quality is great. i love it so far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Doesn’t measure up to other Samsung tvs I own
on March 10, 2022
Posted by: Zaraforty
sound is very poor. need to turn up to half volume before it’s within a normal range. compared to other samsung tvs that are the same at a quarter. very thin, tinny sound.
the voice remote is usekess. i have google assist. you cant change channels with it and there’s no keypad to do so manually. it lacks the capabilities of an xfibity voice remote significantly
edge lit picture quality is poor.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, March 14, 2022
Hi Zaraforty,
We appreciate you sharing your detailed review regarding the sound quality and voice assistant control. One possible cause for the low volume is the source. Some sources have their own volume control which might be set too low.
Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try cable connection again.
We recommend you try a Sound Test under Support > Self Diagnosis > Start Sound Test. Another way to check the source volume is to test an internal streaming source like Netflix or YouTube to compare.
You may also want to select from several Sound Modes and advanced settings to meet your personal preferences. Press the Home button on your remote, and then navigate to Settings > Sound > Sound Mode
If there is anything else we can do to improve your experience with your new Crystal UHD TV, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
We appreciate you sharing your detailed review regarding the sound quality and voice assistant control. One possible cause for the low volume is the source. Some sources have their own volume control which might be set too low.
Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try cable connection again.
We recommend you try a Sound Test under Support > Self Diagnosis > Start Sound Test. Another way to check the source volume is to test an internal streaming source like Netflix or YouTube to compare.
You may also want to select from several Sound Modes and advanced settings to meet your personal preferences. Press the Home button on your remote, and then navigate to Settings > Sound > Sound Mode
If there is anything else we can do to improve your experience with your new Crystal UHD TV, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Looks Great
on March 10, 2022
Posted by: Jimp
from Oklahoma City, OK
great picture, looks great, sounds great. easy to scroll through menus. easy to set up and install in our bedroom (wall mounted). takes some time to get used to the remote; it is pretty touchy if accidentally grabbed the wrong way ;) we love it…works great for what we bought it for.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
TV Picture is great, sound sucks
on March 12, 2022
Posted by: julie
from FTL, FL
i have to keep the sound on 100 in order to be able to hear dialog.
even after adding a bose bluetooth speaker (which plays music from my phone and computer that echoes through my apt), this thing just doesn't push any sound. it's like the volume control simply doesn't work.
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Picture Quality
on March 14, 2022
Posted by: Mxerth
this tv is a replacement for another i brought 2 1/2 years ago, through the warranty company. i haven’t had it for very long (3 weeks), but so far so good. the picture is crisp, clean, and vivid. it has great features, like 3 hdmi connections .
so far i am very pleased. i just hope it lasts longer than the last one as the only warranty i have on this one is what’s left on the broken one.
so far i am very pleased. i just hope it lasts longer than the last one as the only warranty i have on this one is what’s left on the broken one.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best tv ever
on March 19, 2022
Posted by: Drew
from Wichita,Ks
i have been a loyal vizio costumer for a long timebut the last one i bought only lasted a year. now that ive seen how good yhis tv is i will never buy another vizio
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Had to return
on March 19, 2022
Posted by: Nina
this is a beautiful tv however after just one week there was a ticking noise. sounds a little like dipping water.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, March 21, 2022
Hi Nina,
We appreciate you sharing your experience with the AU8000 and detailing the issues that have led you to return your unit. Your feedback regarding a ticking noise while the TV is powered off is important to us and will be shared with our product teams.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions
We appreciate you sharing your experience with the AU8000 and detailing the issues that have led you to return your unit. Your feedback regarding a ticking noise while the TV is powered off is important to us and will be shared with our product teams.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions
Written by a customer while visiting Samsung US