Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,979 Reviews)
Rating breakdown 2,979 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
81
63%of customers recommend this product.
(
193 out of
306)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
5
Amazing Tv
on February 17, 2022
Posted by: BigEd
from Barbourville Kentucky
love this tv picture quality is beautiful audio is great this is my first samsung 50 inch 4k tv i use samsung phones for years and they always works flawless samsung makes great products and had this tv a month watch it everyday no problems at all works flawless
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Huge improvements over our previous 2018 model
on February 19, 2022
Posted by: Coach Brad
from Mendham, NJ
we previously owned a 2018 model (60") and because we not only watched it a lot in the evenings, but left it on during the day so our dog would have background noise. essentially it was on nearly 20 hours a day for 4 years. this 65" model was to replace that one. we were impressed by the improved screen resolution, thinner panel, lighter weight and the dedicated buttons on the remote were such a great addition. setup was easy and the sync with our wi-fi and all our existing streaming services was smooth. overall very pleased. we would have liked if it was on sale for maybe $100 less, then we would have given 5 stars for perceived value.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Good luck getting TV to turn off
on February 26, 2022
Posted by: Chuck
from South Carolina
this tv is brand new (2 weeks) and constantly turns itself on. we have resorted to having to unplug the tv and this is our second one since x mas. we have another brand that starts with an s and its so much better. i’ve seen reviews of constant noises too and that is also an issue. we will most likely return this tv
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
2
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, February 28, 2022
Hi Chuck,
We appreciate you sharing your experience with the Samsung AU8000 Crystal UHD TV. Please know, Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer.
Should you want to troubleshoot your issue first before returning, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
We appreciate you sharing your experience with the Samsung AU8000 Crystal UHD TV. Please know, Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer.
Should you want to troubleshoot your issue first before returning, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
4
Ticking sound when turned off
on February 26, 2022
Posted by: LovelyK
the tv is great picture wise, easy to set up. this is my 4th samsung tv purchase and the only one that makes a ticking sound when it's turned off. is there a fix to this problem ?
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic TV
on March 3, 2022
Posted by: JiminAZ
from Phoenix AZ
really great picture quality, easy to set up. outstanding value for the money
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Clear sharp picture
on March 4, 2022
Posted by: Rschapker
from Evansville Indiana
great picture.
remote sucks, past remotes had real buttons to accomplish tasks. now you have software based functions and a wheel pads that is multifunction. enter a channel number from drop menu and you wait fir software to catch up. and ff and pause are a nightmare.
remote sucks, past remotes had real buttons to accomplish tasks. now you have software based functions and a wheel pads that is multifunction. enter a channel number from drop menu and you wait fir software to catch up. and ff and pause are a nightmare.
I would recommend this to a friend!
Features
3
Performance
4
Design
2
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good bang for the buck
on March 5, 2022
Posted by: Anonymous
from 23112
nice tv for the price, good picture and easy to wall mount. the set up process is horrendous! super complicated and not intuitive at all. it’s also lacking component cable input. i would’ve tried an lg or a sony instead, but the price was too good.
I would recommend this to a friend!
Features
3
Performance
4
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Everything!
on March 6, 2022
Posted by: tpmeader
My wife and I bought this TV because our previous set broke during a move. Did minimal research but learned it was a good tv and for the price, an excellent value. We have been, more and more, thrilled with our purchase because the TV itself has been far exceeding any reviews we read. The display unfortunately after a couple of months had a defect, dead pixels and streaking lines, but then Customer Support stepped in and in a couple of weeks replaced the entire display free of charge. The warranty was honored and all was taken care of! Thank you so much Samsung, in every way I can think of!
Written by a customer while visiting Samsung US