Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,979 Reviews)
Rating breakdown 2,979 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
81
63%of customers recommend this product.
(
193 out of
306)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
2
Audio sucks
on February 4, 2022
Posted by: brrgrr
gret picture easy to use getting really tired of being blasted out of my chair by evey commercial, turn up volume to hear dialog on show then get blasted by commercials.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
5
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, February 7, 2022
Hi brrgrr!
Thank you for purchasing the Samsung AU8000 Crystal UHD TV and for sharing your review. We appreciate the details you have provided regarding volume fluctuations when changing between channels and will share your feedback with our product teams.
Please know, the AU8000 features a wide range of sound options allowing you to tune the audio to your liking. To help level the volume and avoid excessive volume increases, you may want to try enabling the Auto Volume setting.
Nagivate to Settings > Sound > Expert Settings > Auto Volume
Additionally, the Adaptive Sound mode built in to your TV intelligently analyzes the sound and optimizes the output based on the content you are watching.
I hope these tips help you further enjoy the experience provided by your new Samsung TV. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Thank you for purchasing the Samsung AU8000 Crystal UHD TV and for sharing your review. We appreciate the details you have provided regarding volume fluctuations when changing between channels and will share your feedback with our product teams.
Please know, the AU8000 features a wide range of sound options allowing you to tune the audio to your liking. To help level the volume and avoid excessive volume increases, you may want to try enabling the Auto Volume setting.
Nagivate to Settings > Sound > Expert Settings > Auto Volume
Additionally, the Adaptive Sound mode built in to your TV intelligently analyzes the sound and optimizes the output based on the content you are watching.
I hope these tips help you further enjoy the experience provided by your new Samsung TV. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
3
Glitch with streaming - possibly resolved
on February 4, 2022
Posted by: Eddie
from washington, d.c.
had the tv about a week and like it. however, it buffers all the streaming apps and sometimes drops them entirely. i can stream the same apps on my phone or ipad in the same room without a problem, so it's not my internet connection (which is verizon fios 1gb).
samsung saw my review and put me on to their support staff who recommended a cold boot (hold power button till tv goes off and comes on again). this seemed to fix it for now, though i won't know for sure till it works consistently over time. so far so good. will update any changes. pleased with tech support response, though.
samsung saw my review and put me on to their support staff who recommended a cold boot (hold power button till tv goes off and comes on again). this seemed to fix it for now, though i won't know for sure till it works consistently over time. so far so good. will update any changes. pleased with tech support response, though.
I would recommend this to a friend!
Features
4
Performance
2
Design
5
Value
5
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, February 7, 2022
Hi Eddie!
Thank you for sharing your experience with the AU8000 Crystal UHD. I am glad to hear Samsung Support was able to resolve the issue you were experiencing with various streaming apps.
If there is anything we can do to improve your enjoyment further such as helping to optimize settings for your specific sound scenario, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Thank you for sharing your experience with the AU8000 Crystal UHD. I am glad to hear Samsung Support was able to resolve the issue you were experiencing with various streaming apps.
If there is anything we can do to improve your enjoyment further such as helping to optimize settings for your specific sound scenario, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Movie theatre feel
on February 7, 2022
Posted by: Chasman
from NC
beautiful crystal colors w an imax theatre feel. incredable value.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on February 11, 2022
Posted by: Sparkyt
we are very happy with this tv. it has an excellent picture and the features are awesome. it was able to pick up a number of local stations, off my old antenna, that i was previously unable to receive.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Disapointed
on February 12, 2022
Posted by: BigD
from midland nc
my 15 year old plasma started having issues so we opted for a new tv. the 50in au8000 crystal uhd smart tv picture is not as good as our old unit. the colors are not as "crisp" and they sometimes look "muddy" especially when viewed from the side.
this was not the case when we saw the tv in the store.
this was not the case when we saw the tv in the store.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, February 14, 2022
Hi BigD,
Thank you for purchasing the Samsung 50" AU8000 and for sharing your review. Your details regarding the image quality of your TV are important to us and will be shared with our internal teams. You may want to try adjusting image settings to improve your picture.
Your TV has several Picture Modes to choose from allowing you to enjoy content in optimal conditions. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Settings > Picture > Expert Settings and configure the TV settings to your taste with additional functions.
Please know, Samsung features a wide range of TVs each with their own features and benefits. Samsung TVs with Dual LED, like the Q60A, produce a wider viewing angle, making it better for everybody watching. Starting with our Q70A, our models feature a Wide Viewing Angle designed to let you see the full picture with brilliant color — no matter where you're sitting. From our QN90A Neo QLED Series on up, our models feature Ultra Viewing Angle allowing you to see every detail at any angle. Ultra Viewing Angle gives you the consistent detailed picture, even when sitting off to the side.
If there is anything additional we can do to improve your enjoyment such as helping to optimize settings for your specific usage scenario, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Thank you for purchasing the Samsung 50" AU8000 and for sharing your review. Your details regarding the image quality of your TV are important to us and will be shared with our internal teams. You may want to try adjusting image settings to improve your picture.
Your TV has several Picture Modes to choose from allowing you to enjoy content in optimal conditions. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Settings > Picture > Expert Settings and configure the TV settings to your taste with additional functions.
Please know, Samsung features a wide range of TVs each with their own features and benefits. Samsung TVs with Dual LED, like the Q60A, produce a wider viewing angle, making it better for everybody watching. Starting with our Q70A, our models feature a Wide Viewing Angle designed to let you see the full picture with brilliant color — no matter where you're sitting. From our QN90A Neo QLED Series on up, our models feature Ultra Viewing Angle allowing you to see every detail at any angle. Ultra Viewing Angle gives you the consistent detailed picture, even when sitting off to the side.
If there is anything additional we can do to improve your enjoyment such as helping to optimize settings for your specific usage scenario, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
3
Meh
on February 12, 2022
Posted by: TVWatcher
my first foray into samsung tv's . i've always had their phones and tablets and been impressed with them but i am not impressed with their tv. first off the remote ! what on earth is this hunk of junk ??? oh it's all cute and small, but idiotic and simple in its operation, when it works. the 50 inch i got tv itself is average, for samsung to proclaim the crystal uhd is good over conventional hd tv's is just a flat out exaggeration. the quality of the picture is average at best!
this follows up after i bought the samsung 32 inch qled tv for my bedroom and took it back after a week because it was just so bad !
there ends my experiment with their tv's!!
this follows up after i bought the samsung 32 inch qled tv for my bedroom and took it back after a week because it was just so bad !
there ends my experiment with their tv's!!
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
4
Value
3
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, February 14, 2022
Hi TVWatcher,
Thank you for your review of the Samsung AU8000 Crystal UHD TV and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
It is possible that your unit needed minor adjustments in settings or a firmware update.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions
Thank you for your review of the Samsung AU8000 Crystal UHD TV and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
It is possible that your unit needed minor adjustments in settings or a firmware update.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Crystal clear picture
on February 12, 2022
Posted by: Chris
from MN
my last tv was a 1080p picture quality and a 40”. i went with a 50” to fit a specific location. i regular game on my tvs. the picture quality, coloring and clarity are amazing. i am super happy with the purchase. it has enhanced my viewing and gaming experience.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome tv
on February 16, 2022
Posted by: Zeke
this tv was very easy to set up and use. the picture quality is so life like. picture is clear and crisp and the colors are beautiful. we would definitely buy another samsung tv.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US