Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,979 Reviews)
Rating breakdown 2,979 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
81
63%of customers recommend this product.
(
193 out of
306)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
3
Terrible App, Good TV
on January 29, 2022
Posted by: Phil
first of all the manual is in reality non-existent, you have to go online to see the manual.
the tizen app is terrible, hard and difficult to use. i was never successful in permanently changing the order of streaming channels i actually use. the apps constantly re-order themselves; with the load of what i consider garbage apps, that i am unable to delete.
the tv itself works well, and has good color and picture.
i wish i could delete tizen. i went out and purchased a roku streaming stick. this is the interface i wish all tvs had.
the tizen app is terrible, hard and difficult to use. i was never successful in permanently changing the order of streaming channels i actually use. the apps constantly re-order themselves; with the load of what i consider garbage apps, that i am unable to delete.
the tv itself works well, and has good color and picture.
i wish i could delete tizen. i went out and purchased a roku streaming stick. this is the interface i wish all tvs had.
I would recommend this to a friend!
Features
2
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, January 31, 2022
Hi Phil,
Thank you for sharing your review of the Samsung AU8000 Crystal UHD TV. We value your feedback regarding Tizen Smart TV platform and will share it with our teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific usage scenario, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Thank you for sharing your review of the Samsung AU8000 Crystal UHD TV. We value your feedback regarding Tizen Smart TV platform and will share it with our teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific usage scenario, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
So glad I went with Samsung
on January 29, 2022
Posted by: Quinn
extremely high quality image. lightweight and extremely easy to assemble. fantastic sound quality and all i have been watching are the samsung tv channels! there is an entire channel that plays nothing but project runway episodes. i don’t think i’ve changed the tunnel twice lol
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great color, and clear
on January 30, 2022
Posted by: Momof2
from Michigan, 48390
my family loves this tv
the picture is very clear, it took a little bit of time to get used to get used to all the functions. but we love it.
we are a samsung family from our phones, to watches, tablets and now tv. thank you
the picture is very clear, it took a little bit of time to get used to get used to all the functions. but we love it.
we are a samsung family from our phones, to watches, tablets and now tv. thank you
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
We are lifelong fans of Samsung !
on January 30, 2022
Posted by: Rick
our newest samsung is fantastic. the liquid crystal screen is quite impressive - so realistic with clear, bright colours . thanks again samsung !
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful picture quality!
on January 30, 2022
Posted by: MIke
we had a 42 inch samsung plasma tv in an armoire in our living room for about 20 years. decided at the last minute to get rid of the armoire and purchase this 75 inch screen for our large living room. it looks fantastic and it is the perfect fit. we love this tv and we love all of our other samsung products. well done samsung!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
nice tv with WIFI issues
on January 30, 2022
Posted by: Joshua
from Louisville, KY
my tv will not stay connected to the wifi. it will reconnect if the tv is reset but after an hour or so it will just lose wifi connection again. i have unplugged the tv for 30 minutes and plugged back in, reset network settings, changed dns settings to 8.8.8.8., and done a full factory reset and it will still just disconnect from wifi randomly after an hour or two. i have reset router and wifi and that did not fix the issue. all other devices in my house are streaming and working correctly. i have verified with my internet provider and everything is working correctly. the tv is not even 6 months old. was on phone with samsung for half an hour trying to get fixed so hopefully the service center can fix the issue.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
3
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, January 31, 2022
Hi Joshua,
Thank you for sharing your review of the AU8000 Crystal UHD TV and for providing details regarding the WiFi connection issues you are experiencing.
We suggest you try the following to potentially resolve issues you may be experiencing:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
You may want to enable automatic updates for conveniences.
Go to Settings > Support > Software Update, then select Auto Update.
Additionally, to optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care. This improves your apps performance as it frees up unused cached memory and closes background apps.
I hope these tips help resolve your concerns. Should you need further assistance, please contact our Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Thank you for sharing your review of the AU8000 Crystal UHD TV and for providing details regarding the WiFi connection issues you are experiencing.
We suggest you try the following to potentially resolve issues you may be experiencing:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
You may want to enable automatic updates for conveniences.
Go to Settings > Support > Software Update, then select Auto Update.
Additionally, to optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care. This improves your apps performance as it frees up unused cached memory and closes background apps.
I hope these tips help resolve your concerns. Should you need further assistance, please contact our Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
4
Needs less but more
on January 30, 2022
Posted by: Surge
from Talmage, Utah
needs access to more apps like roku has. need to be able to remove or hide apps that you dont use or want. some features are overly complicated. sounds is not great but ok. i will hook mine to a sound system.
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
The clarity
on February 2, 2022
Posted by: Nickie
from Houston, Tx
i love the size and clarity of the pictures. i always buy samsung product and was looking for a tv for my other bedroom. i brought my samsung tv about a week ago and i'm loving it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US