Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,979 Reviews)
Rating breakdown 2,979 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
81
63%of customers recommend this product.
(
193 out of
306)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
5
Looks Fantastic
on January 7, 2022
Posted by: Carlos
grrat prroduct. incredible visuals. definetly worth it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Setup was so easy.
on January 7, 2022
Posted by: Kdklop
set up was much easier than i expected.
love most things about it, but still trying to navigate the remote. i feel they were trying to streamline it and made it less user friendly.
love most things about it, but still trying to navigate the remote. i feel they were trying to streamline it and made it less user friendly.
Features
5
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
OS lags
on January 7, 2022
Posted by: OS lags
from CA
picture is ok but everything lags — settings, apps, all of it. feels like using windows 7. tv doesn’t connect to my bose soundbar automatically. i have to do it manually every time i turned on the tv.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
3
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, January 10, 2022
Hi,
Thank you for your review of the AU8000 Crystal UHD TV and sharing your experience with slow remote response time and navigation through the menu.
To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Thank you for your review of the AU8000 Crystal UHD TV and sharing your experience with slow remote response time and navigation through the menu.
To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
2
Interface is too confusing!
on January 7, 2022
Posted by: sealuv
this was my first samsung smart tv. i don't think i used it for two days before i returned it. the format/interface is crap. whenever you are on the home screen, a video automatically plays. that is very distracting. when i scrolled through the channels, it did not indicate which icon was selected. i had to keep trying them until i get the one i wanted. and if i didn't get the one i wanted ..... back to the home screen with an annoying video.
as for the remote, very disappointed that was the best samsung could develop. there isn't even a 10 back or forward option!
to be honest, the picture was pretty decent. i am not a big fan of hd (it looks too much like soap operas), but it was starting to grow on me.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, January 10, 2022
Hi,
Thank you for your review of the Samsung AU8000 Crystal UHD TV and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team. It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions
Thank you for your review of the Samsung AU8000 Crystal UHD TV and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team. It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
4
Learning curve for Remote & HDMI cables!
on January 8, 2022
Posted by: DavidG
from Prattville, AL
love the tv!
i had some problems mastering the remote as it different from any i've used before. now it is easy -- at first it was frustrating.
also, we hooked our downstairs tv to the with our existing displayport to hdmi cable. unfortunately, it was not compatible with a 4k tv. easily remedied.
so be aware, you may have problems if you use older hdmi cables with modern 4k tvs.
with that said, this is a great tv with loads of features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on January 8, 2022
Posted by: vrhays
my daughter and son-in-law got this for my wife and i for christmas due to my expressed interest in a smart tv to get off of high cable bills. the set up was a breeze, plenty of loaded streaming apps and the download of new apps was effortless. picture quality still amazes me 2 1/2 weeks later.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice but not perfect
on January 10, 2022
Posted by: dan329
from Olathe, KS
overall the picture is pretty good, and the smart set up was wonky but worked. i don't much care for the loading of apps and the constant rearranging every time you load one. but mostly i hate the fact that to set the tv on a timer for sleep, it requires way too many button pushes to get what should be a one or two button set up. use that feature every night and hate the tv every time i have to go deep into a set up menu for a one time use.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Continous tapping noise
on January 15, 2022
Posted by: DCTV
the tv makes a continuous tapping sound like a clock ticking. it varies in frequency from slow to fast and then back. i changed power cords, surge protectors, different outlets on different circuits and even changed rooms. i maded sure that anything else that might cause elextrical interference was either unplugged or not running (refrigerator, boiler). i unplugged all other cables from other devices that were plugged in. i left the tv unplugged all night. i made sure that tv was level front to back and side to side.
nothing eliminated the continuous tapping noise. chatted with samsung serivce and they didn’t have a solution.
very narrow viewing angle but ok for the room that it is being used in.
easy to set up.
nothing eliminated the continuous tapping noise. chatted with samsung serivce and they didn’t have a solution.
very narrow viewing angle but ok for the room that it is being used in.
easy to set up.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
2
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, January 18, 2022
Hi DCTV,
Thank you for purchasing the Samsung AU8000 Crystal UHD TV and for sharing your review. The feedback you have provided regarding a noise from your TV when powered off is important to us and will be shared with our product teams.
Please know, Samsung TVs use a combination of metal and plastic material. These materials are subject to expansion and contraction due to temperature changes. Occasional creaking, popping, or cracking may be heard. Additionally, certain components within the TV may cause these temporary noises once powered off. This does not indicate a product malfunction. The TV is safe to use.
With this in mind, here are a few quick tips on how to reduce the expansion that can cause these noises.
1) Ensure that there is adequate ventilation. Some enclosures may not allow for proper ventilation. This causes the internal temperature to increase and the plastic to expand even more than normal. For recommended ventilation requirements, please see your user manual.
2) Make sure there aren't any heating or air conditioning vents pointing directly at the TV.
3) Verify that the TV is on a flat and level surface. Tilting or an uneven stand can increase these noises.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Thank you for purchasing the Samsung AU8000 Crystal UHD TV and for sharing your review. The feedback you have provided regarding a noise from your TV when powered off is important to us and will be shared with our product teams.
Please know, Samsung TVs use a combination of metal and plastic material. These materials are subject to expansion and contraction due to temperature changes. Occasional creaking, popping, or cracking may be heard. Additionally, certain components within the TV may cause these temporary noises once powered off. This does not indicate a product malfunction. The TV is safe to use.
With this in mind, here are a few quick tips on how to reduce the expansion that can cause these noises.
1) Ensure that there is adequate ventilation. Some enclosures may not allow for proper ventilation. This causes the internal temperature to increase and the plastic to expand even more than normal. For recommended ventilation requirements, please see your user manual.
2) Make sure there aren't any heating or air conditioning vents pointing directly at the TV.
3) Verify that the TV is on a flat and level surface. Tilting or an uneven stand can increase these noises.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Written by a customer while visiting Samsung US