Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,979 Reviews)
Rating breakdown 2,979 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
81
63%of customers recommend this product.
(
193 out of
306)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
5
Fantastic picture
on December 15, 2021
Posted by: Joshua
from Kentucky
the tv looks great, sounds great for bedroom, has amazing options that allow you to do anything with a high quality samsung phone! what a convenient tv that looks amazing and has a fantastic picture!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Too smart for it's own good
on December 20, 2021
Posted by: kanowlesey
from Rogers, AR
the auto-detect connected devices function seems like a great idea, until it isn't. i love the size and almost all features about my new samsung 85" au8000, but it doesn't recognize by son's nintendo switch when connected. it also has trouble playing the sound on movies and shows on disney+, and netflix through the apple tv that is connected to it. these same shows and movies work fine on the same apple tv and the nintendo switch works fine when both are connected to my older samsung tv without the "smart auto-detect" function when connecting devices via hdmi. major oversight in programming.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
4
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, December 21, 2021
Hi kanowlesey,
Thank you for purchasing the Samsung AU8000 and for sharing your review. Your experience with your connected devices is important to us and will be shared with our product teams.
You may want to follow these troubleshooting steps to check your connection.
1) Power off all HDMI devices connected to TV
2) Disconnect all HDMI cables from TV
3) Power off and unplug the TV's power cord from the wall outlet
4) Press and hold the TV power button for 30 seconds
5) Reconnect HDMI cables back to HDMI ports on TV
6) Re-plug the TV's power cord back into the wall outlet and check the TV.
You may also want to ensure you are running the latest firmware (v.1901.1). You can check this by going to: Settings > Support > Software Update. If you are still experiencing issues after the troubleshooting steps, please contact us so we can better understand the problems you are experiencing and provide you with additional troubleshooting assistance.
You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Thank you for purchasing the Samsung AU8000 and for sharing your review. Your experience with your connected devices is important to us and will be shared with our product teams.
You may want to follow these troubleshooting steps to check your connection.
1) Power off all HDMI devices connected to TV
2) Disconnect all HDMI cables from TV
3) Power off and unplug the TV's power cord from the wall outlet
4) Press and hold the TV power button for 30 seconds
5) Reconnect HDMI cables back to HDMI ports on TV
6) Re-plug the TV's power cord back into the wall outlet and check the TV.
You may also want to ensure you are running the latest firmware (v.1901.1). You can check this by going to: Settings > Support > Software Update. If you are still experiencing issues after the troubleshooting steps, please contact us so we can better understand the problems you are experiencing and provide you with additional troubleshooting assistance.
You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
4
Not much to fault on this TV
on December 22, 2021
Posted by: AVOKen
great picture and super thin tv. the only thing i could fault and i am not sure it is that big of a deal is the tiny remote control. the remote control lacks many buttons that a traditional remote has and takes some getting used to. love the voice control though.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
TV itself is great, however
on December 22, 2021
Posted by: Bill
i don't like the built in samsung tv app.. mostly older programming.. i prefer fire tv..
i added my fire stick but kept getting conflicts with samsung interface..
firestick would lockup or not show up at all.
i'm sure samsung tv wants to be primary app but it can't compete with fire or roku...
deal breaker for me...i won't by another samsung with samsung but in streaming app
i added my fire stick but kept getting conflicts with samsung interface..
firestick would lockup or not show up at all.
i'm sure samsung tv wants to be primary app but it can't compete with fire or roku...
deal breaker for me...i won't by another samsung with samsung but in streaming app
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
4
Value
4
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, December 22, 2021
Hi Bill,
Thank you for purchasing the Samsung AU8000 Crystal UHD TV and for sharing your feedback regarding Samsung TV Plus and your experience using an external streaming device. Your experience is important to us and will be shared with our product teams.
Please know, Samsung TV Plus can be disabled, removing the channels from your default guide. Should you want to disable TV plus, follow the steps below:
1) Navigate to the Samsung TV Plus app and press and hold the enter or select button on the remote. This will bring up two options. ‘Move’ and ‘Remove’.
2) Navigate to ‘Remove’ and select. This option brings up the ability to remove the app icon or disable the service.
3) Navigate to ‘Disable’ and select. This will remove the service from the launcher bar and the channels from the TV Guide.
Alternatively, you can leave TV Plus enabled and utilize the Autorun Last App feature to automatically start the last app you used once the TV is turned on. To enable this feature, follow the steps below:
1) Navigate to Settings > General > Smart Features > Autorun Smart Hub
2) Enable the Autorun Smart Hub feature
3) Navigate to Settings > General > Smart Features > Autorun Last App
4) Enable the Autorun Last App feature
Should you wish to use an external streaming device instead of the built in smart features on the TV, you can utilize one of the three available HDMI ports to connect an external device. Once connected, simply change the source of the TV to match the input you used when connecting the device and you will be able to use your external device without issue.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Thank you for purchasing the Samsung AU8000 Crystal UHD TV and for sharing your feedback regarding Samsung TV Plus and your experience using an external streaming device. Your experience is important to us and will be shared with our product teams.
Please know, Samsung TV Plus can be disabled, removing the channels from your default guide. Should you want to disable TV plus, follow the steps below:
1) Navigate to the Samsung TV Plus app and press and hold the enter or select button on the remote. This will bring up two options. ‘Move’ and ‘Remove’.
2) Navigate to ‘Remove’ and select. This option brings up the ability to remove the app icon or disable the service.
3) Navigate to ‘Disable’ and select. This will remove the service from the launcher bar and the channels from the TV Guide.
Alternatively, you can leave TV Plus enabled and utilize the Autorun Last App feature to automatically start the last app you used once the TV is turned on. To enable this feature, follow the steps below:
1) Navigate to Settings > General > Smart Features > Autorun Smart Hub
2) Enable the Autorun Smart Hub feature
3) Navigate to Settings > General > Smart Features > Autorun Last App
4) Enable the Autorun Last App feature
Should you wish to use an external streaming device instead of the built in smart features on the TV, you can utilize one of the three available HDMI ports to connect an external device. Once connected, simply change the source of the TV to match the input you used when connecting the device and you will be able to use your external device without issue.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Love this tv
on December 22, 2021
Posted by: John
from Punta Gorda, Florida
great picture, great sound. so easy to setup, qr codes for most streaming services so i didn't have to type in email and passwords, which is difficult without a keyboard. connected to my sony soundbar easily so i only need one remote. connects to my s21+ too.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Superb picture.
on December 22, 2021
Posted by: ditto
from Opelika,AL
this teevision is everything advertised, i’m very happy. my only criticism is that the sleep timer requires some work to find.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good Smart TV for the money
on December 23, 2021
Posted by: Stan
from Hot Springs,AR
samsung is always my first choice in electronics and have never been disappointed.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Get Picture
on December 23, 2021
Posted by: Lyn68
very slim & lightweight. set up was simple just everything has to be setup via internet. thought it would be bigger than it was for the space that i was using. will order the 50 inch. love the picture & everything thus far about the tv.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US