Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,979 Reviews)
Rating breakdown 2,979 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
81
63%of customers recommend this product.
(
193 out of
306)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
4
Its a great TV but...
on October 13, 2021
Posted by: ElBrute
[This review was collected as part of a promotion.] Great TV but the user interface is hard to navigate and sometimes a little frustrating the it would be great if it would let you customize the layout but it doesn't I do love that it has an internet browsers and aps for email what I don't like that It for some reason don't associate my samsung members account with the Samsung members account on my TV that was frustrating I also can't easily mirror. My samsung a21 as easily as I would want to other than that it looks Cristal clear and has a great has a great color depth
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, October 14, 2021
Hi ElBrute,
Thank you for choosing Samsung’s AU8000 Crystal UHD TV and for your review. We appreciate your feedback regarding the user interface of your TV. To assist you in learning the various features, functions, and settings of your TV and remote, you can download the Q60A TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the AU8000 TV under Crystal UHD TVs > A Model Lineup to download the guides you would like. The e-Manual is also embedded into the TV itself under Settings > Support > Open e-Manual.
The Samsung Smart Hub offers a large collection of popular apps ranging from entertainment, fashion, sports, weather, games, streaming, VOD, kids, and much more. Please know that you can customize the Smart Hub by removing apps from or adding apps to the home screen. You can also rearrange apps to your liking.
From your Smart Hub: Simply select an app and press and hold the ‘Enter’ button in the middle your remote’s directional button pad. You will see a popup menu with options to move or remove it.
From Apps: Home > Apps > Select the desired app. From there, you can add to home, lock, move, reinstall or delete.
If there is anything we can do to further assist and improve your user experience, please contact Samsung Customer Support. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for choosing Samsung’s AU8000 Crystal UHD TV and for your review. We appreciate your feedback regarding the user interface of your TV. To assist you in learning the various features, functions, and settings of your TV and remote, you can download the Q60A TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the AU8000 TV under Crystal UHD TVs > A Model Lineup to download the guides you would like. The e-Manual is also embedded into the TV itself under Settings > Support > Open e-Manual.
The Samsung Smart Hub offers a large collection of popular apps ranging from entertainment, fashion, sports, weather, games, streaming, VOD, kids, and much more. Please know that you can customize the Smart Hub by removing apps from or adding apps to the home screen. You can also rearrange apps to your liking.
From your Smart Hub: Simply select an app and press and hold the ‘Enter’ button in the middle your remote’s directional button pad. You will see a popup menu with options to move or remove it.
From Apps: Home > Apps > Select the desired app. From there, you can add to home, lock, move, reinstall or delete.
If there is anything we can do to further assist and improve your user experience, please contact Samsung Customer Support. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Love this TV it does everything!
on October 13, 2021
Posted by: KVan
[This review was collected as part of a promotion.] I mainly use the TV for streaming YouTube, Netflix, HBOmax, prime, hulu with an ethernet connection. My favorite thing is the steam link app to mirror my computer and using the smart view app on my s21 ultra to connect and mirror my phone to play videos or view pictures with family.
This is my third samsung TV and won't be my last!
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on October 13, 2021
Posted by: Smokee
[This review was collected as part of a promotion.] We stream movies,shows and talk shows and also video games.
Written by a customer while visiting Samsung US
Customer Rating
5
I love everything about my TV.
on October 13, 2021
Posted by: Levon
[This review was collected as part of a promotion.] Streaming video and video games are amazing. It's really a SMART TV/COMPUTER . I will always stick to Samsung!
Written by a customer while visiting Samsung US
Customer Rating
5
It was a wonderful experience
on October 14, 2021
Posted by: Chickey
[This review was collected as part of a promotion.] It with cable sorry but it's doing great
And I use it all the time it's great to help me when I'm sick and I have to stay in the bed I'm on ssi
And I use it all the time it's great to help me when I'm sick and I have to stay in the bed I'm on ssi
Written by a customer while visiting Samsung US
Customer Rating
3
My product isnt the best,
on October 14, 2021
Posted by: Anonymous
[This review was collected as part of a promotion.] well my product, isnt working very well, the picture flickers now again, also gives off heat and could hear light going or what ever it i, i hope im lucky enough to win, it be a deal, im about to curb the darn thing i have now. Well i hope this will work out, fingers crossed.
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, October 14, 2021
Hi,
Thank you for purchasing Samsung's AU8000 Crystal UHD TV and for sharing your review. Your experience is important to us and will be shared with our product teams.
If your TV is flickering / dimming sporadically, you may need to disable some of the energy efficiency features.
1) Go to Settings > General > Power and Energy Saving - and disable Brightness Optimization, Brightness Reduction, & Motion Lighting
2) Go to Settings > Picture > Expert Settings - and disable Contrast Enhancer.
3) Run Picture Test. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test
If the tested image quality is normal, check the signal of your connected device.
Please know, Samsung TVs use a combination of metal and plastic material. These materials are subject to expansion and contraction due to temperature changes. Occasional creaking, popping, or cracking may be heard. With this in mind, here are a few quick tips on how to reduce the expansion that can cause these noises.
1) Ensure that there is adequate ventilation. Some enclosures may not allow for proper ventilation. This causes the internal temperature to increase and the plastic to expand even more than normal. For recommended ventilation requirements, please see your user manual.
2) Make sure there aren't any heating or air conditioning vents pointing directly at the TV.
3) Verify that the TV is on a flat and level surface. Tilting or an uneven stand can increase these noises.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for purchasing Samsung's AU8000 Crystal UHD TV and for sharing your review. Your experience is important to us and will be shared with our product teams.
If your TV is flickering / dimming sporadically, you may need to disable some of the energy efficiency features.
1) Go to Settings > General > Power and Energy Saving - and disable Brightness Optimization, Brightness Reduction, & Motion Lighting
2) Go to Settings > Picture > Expert Settings - and disable Contrast Enhancer.
3) Run Picture Test. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test
If the tested image quality is normal, check the signal of your connected device.
Please know, Samsung TVs use a combination of metal and plastic material. These materials are subject to expansion and contraction due to temperature changes. Occasional creaking, popping, or cracking may be heard. With this in mind, here are a few quick tips on how to reduce the expansion that can cause these noises.
1) Ensure that there is adequate ventilation. Some enclosures may not allow for proper ventilation. This causes the internal temperature to increase and the plastic to expand even more than normal. For recommended ventilation requirements, please see your user manual.
2) Make sure there aren't any heating or air conditioning vents pointing directly at the TV.
3) Verify that the TV is on a flat and level surface. Tilting or an uneven stand can increase these noises.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
the picture is crystal clear. it's beautiful.
on October 14, 2021
Posted by: skeltles
[This review was collected as part of a promotion.] I use my tv for Netflix mostly. And the internet works great on it and like I said the picture is perfectly clear. Thank you so much
Written by a customer while visiting Samsung US
Customer Rating
5
I Love My New TV
on October 14, 2021
Posted by: McLoven0220
[This review was collected as part of a promotion.] The quality of the picture is amazing, and it's so easy to use. The only problem is I can't fit it in my pocket.
Written by a customer while visiting Samsung US