Customer reviews from Samsung US
Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Average customer rating
4.6
(2,979 Reviews)
Rating breakdown 2,979 reviews
5 Stars
2,215
4 Stars
509
3 Stars
118
2 Stars
56
1 Star
81
63%of customers recommend this product.
(
193 out of
306)
Customer Reviews for Samsung - 65" Class AU8000B Series LED 4K UHD Smart Tizen TV
Customer Rating
4
Sleek and thin look with voice command.
on September 24, 2021
Posted by: Ladykat
[This review was collected as part of a promotion.] I love my Samsung tv. It’s the perfect size without being too big or too small. I watch a lot of tv so I am able to stream Netflix, Hulu, Apple TV, Amazon prime, peacock, HBO Max, Disney plus, and I have the spectrum app. The picture is perfect. I would say the only downfalls are sometimes the tv lags a bit. It’s not as fast as my LG was. The speakers on the tv as well are not that great. Overall a good tv and worth the amount of money I paid.
Written by a customer while visiting Samsung US
Customer Rating
3
Picture quality excellent, O/S is extremely slow.
on September 24, 2021
Posted by: Craig
[This review was collected as part of a promotion.] Picture quality is excellent for the price, however the O/S of the 'Smart' is extremely slow. The apps have various degrees of slowness, so acknowledged it could be partly the app development. That said, several of the apps I have on other smart televisions and are not as painstakingly slow in operation; which tells me this TV's operating system is underpowered.
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, September 30, 2021
Hi Craig,
Thank you for your review of the AU8000 Crystal UHD TV and sharing your experience with slow remote response time.
To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
Should you need further assistance, please contact Samsung Customer Support at: at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for your review of the AU8000 Crystal UHD TV and sharing your experience with slow remote response time.
To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
Should you need further assistance, please contact Samsung Customer Support at: at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful picture, great features
on September 24, 2021
Posted by: PLANTANDGAMES
[This review was collected as part of a promotion.] We use the TV for streaming and gaming. Great quality picture, great features and we love that "game mode" automatically enables when a console is selected for use. The smart TV remote took a little bit to get used to, but is pretty efficient and functional. Wonderful TV!
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on September 24, 2021
Posted by: Jeno
[This review was collected as part of a promotion.] Easy to figure out, nice picture and easy set up! Like Samsung
Written by a customer while visiting Samsung US
Customer Rating
5
Fabulous TV!
on September 24, 2021
Posted by: Razmatazed
[This review was collected as part of a promotion.] We bought this tv for watching sports and movies. It does NOT disappoint! The picture quality is amazing! The smart tv setup was a breeze, and pair great with the Samsung sound at. The preloaded apps are great, and the “store” allows you to add others to your list for easy access. Overall I couldn’t be happier.
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome with all the operational fearures
on September 24, 2021
Posted by: Lincster
[This review was collected as part of a promotion.] The clarity is amazing especially even on older shows! Locechowceasy it to operate.
Written by a customer while visiting Samsung US
Customer Rating
5
Best TV I have ever had!
on September 24, 2021
Posted by: Peppy47
[This review was collected as part of a promotion.] My old TV was a "Plasma" unit. They don't even make them any more. I got so used to viewing that old TV that I forgot how nice today's modern LED TVs are!
I use my new TV to watch my favorite shows and series presentations.
The video on my new TV is so wonderful!! The colors are vibrant and some colors are even some I have never seen before.
The audio is great with my sound bar too.
Overall, I am VERY happy with my purchase!!
Written by a customer while visiting Samsung US
Customer Rating
5
This television has a super clear picture
on September 24, 2021
Posted by: Happy4Days
[This review was collected as part of a promotion.] I use my set for relaxation in the evening, early morning is first news of the morning including updated weather. I cannot believe the difference between my old 40 inch Samsung and my new Samsung 43 inch. Picture and voice are much clearer. Plus the size of the 43 is actually smaller and narrower than my 40. I am very happy I stayed with the Samsung brand
Written by a customer while visiting Samsung US